"Awesome follow up; making sure the part is correct. Very pleasant voice over the phone. Girls rock!"
"Junk poor quality, no waterproofing. Bulb can fall out. Needs silicone to keep bulb in. "
"My experience was absolutely terrible my truck is in the body shop for front end damage and has spec D headlights already on it I wanted to order the same set I have they waited 3 days after the order was placed to contact me and ask for a vin number to see if they would work I told them I already have the exact same part number on the truck working fine for the last 6 months I never heard back for 4+ days 2 of which were a weekend so I understood somewhat so then I reached out again to see if they had been shipped didn’t hear back for almost 2 days then they tell me no the order was canceled and refunded so I ordered the headlights from a different site redline360 to be exact and same part number headlight and everything works perfectly fine but the reason I am upset is because my truck was in the body shop waiting for these headlights "
"For $27 the shipping was horrible The headlights themselves although they are bright when the high beam indicator is on the low beams are on in the headlight these are wired in properly this is very poor quality and needs to be Corrected I am going to call the company and give him a piece of my ear that is if they will ever answer the phone very unhappy never ever buy from this company again"
"Have not open the box yet but thanks for the lights for my ride hope to do more business wit you later on on the year
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"Let the buyer beware. This is a terrible organization. They sell cheap products that comes poorly packaged. If you have a problem or item is damaged...good luck getting help. Even if they tell you or email that a replacement is on the way...it will never show up. They lie out of their teeth. protect yourself and do not buy from them. There is a reason they have such a poor reputation. This many customers cannot be wrong. "
"Well made and easy install!"
"I received my tail lights. one fit the other did not too much of a gap, so I tried to return them for a refund minus 25% restocking charge. However, you need a return authorization number.
I have emailed them every day for a week no answer. Called customer service goes straight to voicemail and then says the mailbox is full. Can't get a return authorization. "
"Screwed up my order set me something I did not order, nor do I want
Getting a hold of anyone there is a joke! No one's there to HELP YOU just sell
I have left 6/7 emails I have called ( only goes to voice mail ) 3/4 Times NO ONE WORKS THEIR
IF they had a real customer service there would not be a big problem I have right now !
I do like their products but customer service is ZERO keep that in mind before you order from them all I can say good luck!!!
This is what I went through TO make my order, now there's a problem with one of the LED lights
again I've called left messages he'll if they informed long enough I won't be able to return anything ! you should seriously think twice before doing businesses with them they are NO HELP PERIOD !"
"I’ve emailed them 3 times asking questions about why my package is taking so long to ship and haven’t received a response. "
"I tried tracking my package and the order number was no good and when I called them they said they would contact me, I still haven’t heard from them and don’t know where my order is"
"Easily returned parts never to get a refund. Had to proove they received the return then still no refund. rarely respond to e-mail, rarely answer phone, won't return messages (all boxes full now anyway) told 2 times over 2 months funds will be returned. "
"My shop ordered and paid for a part for a GMC Sierra front bumper on 04/26/21, now on 05/10/21 still NO part, NO response to the several phone messages and NO response to the several "Live Chat" messages. The "One Star (Horrible)" rating is TOO high, A negative "Five Star" would better describe their performance and customer service. "
"I ordered mirrors for my truck and my first concern was they showed up in a box that had clearly been opened and retaped several times... and guess what? they did not work. Most likely a Return (more than once) that just kept getting reshipped to the next victim. They never answered their phone, so you are stuck with email and terrible response time. Finally, after them going silent for 2 weeks, I had to get PayPal involved to get my money back.
If you do order from TopGear Auto, you better, 1. Hope you get what you ordered and 2. you have no issues. "
"I ended up cancelling the order. It's been 2 weeks and they haven't even done anything with the order.
Customer service is a joke no response to email or calls.
Looking at all of the complaints I don't know how they haven't had a class action or a business license yet. "