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1/5

2003-05-19

"Poor communication, and they flat out lied about shipping prices. I stipulated I wanted "white glove delivery" for my order- a Sony KV34xbr800- where the TV is unpacked and set up in my home. I was told by one person that white glove shipping was $229. When I called back the next day to place the order, Patrick, the sales guy said white glove shipping was now $299. I should have been suspicious then, but placed the order anyway. TV arrived in a timely manner, but was just dropped at my curb. No white glove delivery. When I called Top Choice Digital about it I was told that I didn't request "white glove shipping" as it was $499! Come on. no one pays $499 for shipping. These people obviously lie about shipping prices/service to get a sale. I'd never order from them again. Also, no order comformation e-mails...no invoice or reciept when TV arrived. "

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N/A
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
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N/A
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5/5

2003-05-19

"Shipped product right out, very good to deal with on phone, good follow up"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
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Web site being easy to use

5/5

2003-05-19

"Pleasure to do business with such a professional team. I am certain I will enjoy my lenses for years to come!"

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Overall product shipping and delivery process

5/5

2003-05-19

"I actually saved myself over $1000.00 on their promotional package they were offering for the Canon GL2 DV Camcorder. It was a total value of $4892.84, I paid $3599.99 for the whole package price with free overnight delivery. Awesome, I got it the very next day and it was all brand new. Thanks to Patrick I'm ready for the wedding!!
Very Satisfied
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-19

"I purchased a reconditioned Minolta DiMage s404 as my first purchase from this company. Then my most recent purchase was a battery charger and 4 rechargable batteries in the "AA" size. All the service has been wonderful. I recieved both items quickly and they work great! I love my camera and the batteries really do last much longer than disposable AA batteries that you buy in the store. The next thing I buy for my camera will come from them!"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

2/5

2003-05-19

"Completely satisfied with product. Safe shipping. HOWEVER, the batteries are generic and can be used in any camera though they are listed for particular cameras. Good for bidding wars over a particular brand. BAD for the customers who get into bidding wars by misleading advertising and paying triple the amount for a product that can be used in any camera when they are lead to believe that is camera specific. I called and questioned this and got my charger for $3.99 when the one I was bidding on got to be over $10! Good for your company when this happens. Bad for your company when people realize they have been mislead. Although I got a good deal because I read between the lines and called on my quesitons, I would never buy from you again because of the way you advertise your product."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
N/A

5/5

2003-05-19

"Seller was very good about infoing me on stautus of order and shipping. Package arrived quickly and was just as described."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
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5/5

2003-05-19

"delivey was very fast.
good service!!!!
would be happy to buy some other product in the future!!!!!!!!!!!!!!
"

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Overall quality of the company
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N/A
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-05-16

"Hi,
I just bought in the same day two items: #2920441237, "NEW CHARGER & BATT. OLYMPUS C4000, C730!" and #2921226519, "OLYMPUS
DIGITAL CAMERA UNIVERSAL AC ADAPTER !".
I am content with what I bought. It is as was describe. Only a thing is bothering me. I received the adapter after almost two weeks as I expected to come, but for the second item I waited too much . I sent an e-mail to ask what is happened and finally after other 2 weeks I received the battery charger too. Anyway the shipping day was later than may e-mail. It is not nice to understand that they forgot to send my second item and my e-mail remembered them.

On ebay about shipping was said that we can talk about the shipping method and I hopped to save money paying once for shipping and handling and receiving my goods in one packet, same time. But unfortunattely nobody wants to talk about this.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-15

"shopping here was a very pleasant experience. I was very satisfied with the service and the product.I would definitly reccomend this site to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-05-15

" Finally I found a digital supplier that is first class in every way, great website. I'm an experienced online shopper and these guys are as good as it gets. PLUS they offer on line order tracking, so you will never spend a day in limbo. I placed my order today and they are shipping tomorrow. It doesn't get better than this! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-12

"Purchasing was extremely EZ... Shipping was FAST and Arrived in Excellent condition...

Thanks again a real Plus to the online community.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall technical support
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-12

"exactly what I wanted, easy payment and very fast shipping. I would buy from you again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
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Overall web site
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5/5

2003-05-11

"Very pleasing experience buying from TCD, salesperson “Adam’ was very knowledgeable
& politely took the time to answer all my technical questions without being pushy.
He was very helpful as this was my first digital camera and I wanted to make the right choice
for me. My order arrived within allotted shipping time and everything was exactly as ordered.
I am totally pleased with my decision to buy from TCD. (Oh’ by the way, I got a great price.)
What more could you ask for. HIGHLY RECOMMENDED!!!
"

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Pricing of products and services
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Is committed to quality products and services
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Overall product shipping and delivery process

5/5

2003-05-11

"Very smooth purchasing experience. Adam was very polite and accomodating, answered all my questions with factual answers, no BS. There was no pressure to buy anything, no pushing extras.
My camera kit arrived well packed and in fully operational condition, all items exactly as advertised. Hope to do more business with these folks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Overall web site
N/A