"BUYERS BEWARE!!! All the horrible reviews you've read about them are true! I wish I found this site before I bought anything from them. I'm completely convinced that this outfit's goal is to scam people. I bought a brand new Sony BDP-S350 on November 2nd for $189. Best price I've seen anywhere. Two days later, I still have not received a confirmation email. All reputable online stores at the very least will send you one almost immediately. So I called customer service. I was told that they'd email me the order confirmation and the tracking number. Two days later I finally got the email. Well, guess what? The UPS tracking number they gave me was no good. I called UPS and was told that that tracking number was voided - meaning UPS was sent the tracking number for billing purposes but the vendor pulled it back. In other words, the item was never sent. I called customer service back and spoke to a guy named Joe who told me that the item was shipped. I told him what UPS told me so he said that he'd look into it for me and call me back. He did call me back a couple of hours later and told me that they were having problems with their shipping system. Computer issues or something but he'd have it straightened out by no later than the next day. The next day, I get an email from them saying that I need to call to confirm my order. I was like.... WTF???? I was frustrated as hell at this point but I called and spoke to some sales guy who was trying to sell me extended warranty and overnight shipping. I almost lost my cool but I explained to him what has happened with my order. He quickly got rid of me and without hesitation, forwarded me to customer service. No warm transfer...nada! I can't remember who I spoke with over there but at that point, I went ahead and cancelled my order. Too much shiiiit! No one should have to put up with this crap. The guy was rude and seemed unhappy that I was cancelling my order. Yesterday, I called back to make sure that it has been processed. This time, I spoke to a guy named Lawrence who insisted that there was no record of me cancelling this order and that the item has been shipped!! It took everything I had to keep my cool. Lawrence gave me the tracking number which was the same bogus tracking number they emailed me a few days before. Then he asked me who I spoke with to cancel my order and for the life of me, I couldn't remember that person's name. I told him that I have spoken to a guy named Joe before who should know about my predicament. Lawrence said he'd call me back after he investigates. I practically begged him to cancel my order but what I really wanted to do was curse the living hell out of him and his entire company but of course I didn't. I get a call back from Lawrence and he said that he cancelled my order and confirmed that the item was indeed never shipped. I'm suppose to get a credit back on my credit card in a few days, he said but I have a feeling this nightmare 'aint over yet. Will I actually get that credit back? Or am I going to have to end up dealing with my credit card company to get this straightened out? I'll know in a few days.
Overall, it was a hard lesson learned. This company have no idea what customer service is all about. Their personnel lacked professionalism and the tone of their voice comes across as if you owe they something. From hereon out, I'll stick to reputable online vendors like crutchfield.com, buy.com, newegg.com, wal-mart, target, best buy..... or the manufacturer's website. I've had some minor problems with a couple of them before but they were quickly resolved and done so with professionalism. These fly by night sellers like topchoicedigital will soon go out of business and the sooner the better.
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"HORRIBLE! Avoid like the plague. This "company" is corrupt. They make you call during their business hours after your order, supposedly to protect you from credit card fraud. What they REALLY try to do is get you to passively agree to HANDLING/INSURANCE FEES that are not mentioned during the checkout process. Additionally they state that they reply to emails within 1 day. As far as I can tell they NEVER reply to emails. Don't be fooled by low prices...you don't need the stress."
"With so many choices out there, I believe it's rather important for potential customers to see the good alongside the bad. And while my experience with Top Choice Digital wasn't flawless, it wasn't terrible.
After ordering a camcorder, I received the appropriate emails telling me it was on its way. When the camcorder arrived some five days later, it was in fine shape. Except it wasn't. It wouldn't transfer data to the PC.
In no way did the faulty unit make me think ill of TCD. Bad apples get in the bushel. It happens.
I called customer service to tell them of the defective product, and with no questions asked (yay trust!), they told me to ship it back and they'd mail a new one.
I believe the time between sending the camcorder back and receiving the new one (which works perfectly) was about 25 days, an abysmally long time. At no point did TCD call to tell me they received the defective unit or let me know when my new unit would ship. That was a bit disconcerting, and I ended up calling them three times for status updates...even though I believe good customer service involves letting the customers know the status of their orders.
It's a mixed bag...they were great to deal with and had the best price, but it would've been good to stay in touch with me...just a quick email note here or there would've sufficed."
"I ordered a camera, paid with my credit card, and expected it to be delivered. Three days later, I got an e-mail asking me to call their 800 number to "verify" my order. I called, waited on hold for over 15 minutes and then was subjected to an unending sales pitch for accessories by a smart aleck who wouldn't accept the word "no". I canclled my order. I'll buy elsewhere... ANYWHERE else!"
"I was a little skeptial at first about placing an order with Top Choice Digital after reading the reviews, but I figured I'd give it a shot anyway, worst case I figured I'd let my credit card company deal with it if things went bad. I called asking about a Yamaha RX-V1900 receiver, asking if the price their web site listed was for a US spec or grey market model. The price they listed was for a grey market model, as I suspected, so I asked what the price of a US model was. They gave me that and said they had it in stock too. The price wasn't that much more, and still saved me over $300 compared to other well known reputable dealers even including the cost of S&H. So I decided to go ahead with the order. The salesman asked if I needed any cables to go with it, but I said no and he didn't press me any more, not much more you can try to sell in accessories for an AV receiver...lol. I placed the order over the phone, and shortly after received an e-mail from them with an order number, it was from them but also said thank you for choosing Broadway Photo (showing they are one and the same). After about a week later, I had never received a tracking e-mail as promised, and hadn't seen a charge on my credit card yet, so I called. They said the order had gone out and they would resend me the tracking info e-mail. I never received the tracking e-mail, but the unit did show up the next day, and then a few more days later the charge showed up on my credit card. The unit was a US spec model in perfect condition and for a very good price as promised, tho customer service and organization and tracking could use some work. Maybe I got lucky with the reciever purchase, but other than not knowing what was happening at all times, it was a smooth trasnsaction."
"After ordering I started to get some strange transaction on my credit card. Be aware! I was waiting for order to be shipped a WEEK! I didn't get any reply to my emails. Finally I canceled order and closed my card. Such a CRAP!!! Hate it!"
"I was very skeptical to place an order at Top Choice Digital after reading all the reviews on here. I went ahead and did it anyways because the camera I wanted, the Sony Cybershot DSC-T70 was so much more expensive everywhere else. I placed the order on the 23rd and got the email stating that I needed to call to confirm my order. When I called the representative did try to sell me a million things that I didn't need but after I politely said no to everything he said ok and told me the order was processing and should ship within the next 24 hours. I got another email shortly after with a UPS tracking number. The camera arrived the next day. I was still worried that something wouldn't be right with it, that it would be Japanese or used but it was in a Sony sealed box and everything was in English. I couldn't be happier with my purchase. I paid exactly what the website originally said, no extra handling fees or shipping fees or anything. I would definately do business with these guys again. "
"Beware!!! Bait and switch is the gimick they use to squeeze a few extra bucks out of you. They offered me a camera at a good price. Then sent an email saying they had to talk to me to confirm. Then they told me the camera I had ordered was the "import version" and all the menu characters would be in Japanese. The US version would be $23 more. Bull!!"
"Great savings, however, you have to work for it. First, they will not ship until they have an opportunity to sell you more stuff over the phone. I had to wait three weeks for an order that should have been received within 7 days. Second, check you final invoice, it will say free shipping, BUT, watch out for the "Handling & Insurance" fee. They routinely delete this on the initial order form and routinely add it on the final invoice when you get your product. You will have to call them and insist on a refund. Then they will ask for half the amount. You can insist on full refund on this fee. Even after that, you will have to check you credit card statement to see if you really got it. Finally, sometimes product maybe either be refurbished or not a US product. So, great savings but be ready to play their game. "
"BEWARE! Their website advertises free shipping. However, when they call to verify the order they first try pressure you to buy accessories. Then I was informed that the price was $258 and not $228 that I originally saw at checkout. They added a $30 handling/insurance charge that was "mandatory" (probably because I didn't buy any of the accessories). At first I didn't catch this difference because he said it so quickly on the phone ($258 sounds very similar to $228) but then I checked their website and realized they were overcharging me so I called back and canceled the order. I used a Virtual Account Number so I was able to close the number before I was charged. I should now be free from the deceptive practices of this company.
I would rather pay more than be hassled with "order verification" and "hidden charges". This deceptive "bait and switch" practice will be the end of this company."
"Bait and Switch. Called 2 days later, "sir, did you know the projectors you ordered do not come with bulbs? we can add the bulbs and throw in cases, for $200 more!" um...new projectors come with both of those things. NEVER DO BUSINESS WITH THEM. PERIOD."
" I wish I had seen this site before placing my order.
These guys are scam artist. I purchased a projector bulb. They never shipped the bulb. They never returned my emails or calls. And…When I got my credit card statemen; they had charged me double the purchase price. I am currently in dispute with them thought my credit card company.
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"Beware: bite and switch scam!
As others have described, the company asked me to call them after I placed an online order, then proceeded to try to upsell me by informing that the canon lens I purchased online at $1313 was an import version with only Japanese description (!!!) while an English version is $1499. I asked them to show me where this information is available online as I did not see it in the product description. The response was "in the about us" they would say that all products they sell are "international", not US. I followed to "about us" and pointed out that the information told on the phone still could not be found in the tab referred to. Then the sales rep. tried to distract me by changing the subject. When I kept focused by asking where is the "information" he was telling me available online I was told to write an email to the owner. We run into an increasingly heated dispute in which the sales rep. did not see anything wrong with his tactics, but I did. Eventually I hung up because he was not listening to my questions. Minutes later he unilaterally canceled my order by email ending with "Thank you for choosing Broadway Photo" - please note it's a name different than "topchoicedigital.com" I originally shopped with. I recall that another reviewer said there was a company with a bad reputation called "Broadway Photo" which is now trying to sell under a "better" name - "topchoicedigital.com", which is probably true concluding from my experience."
"Horrible. I placed the order online, but I did not get a confirmation email, the "confirmation page" does not even show any items ordered, so this also is useless.
I got a call from a sales person to "confirm my order". This means that they're bullying you into buying heaps more stuff for the camera, which you didn't order, in a VERY ANNOYING WAY. All the accessories mentioned were ridiculously overpriced. I hung up to do some research on the claim that the battery delivered with the D90 would "only last for up to half an hour" - this was a blatant lie. Calling in again, I denied any accessories, but then agreed to a "4 year parts/labor Nikon warranty" for $149.
The package contained the correct camera, and a 3 year third-party warranty with a maximum of $1,000 (the camera was at $1147). Shipping was advertised as "free ground shipping for orders > $100", but, you unknowing, they add $59.99 for "handling & insurance". I have no way of identifying a price per item on the invoice, but the total is $1395.98, which, assuming the correct price $149 for the incorrect warranty, would mean that they charged $39.99 too much on the camera.
They have a 7 day return policy with no partial returns. This Monday through Wednesday night they were on "holiday" - but there are no national holidays on Oct 13 - 15 2008. Any calls to their number are dropped by a weird recording, or you may wait forever to speak to someone. I never got hold of anyone. The problem is: without RMA, they will not accept a return.
I will now order my credit card company to refund the charges. Maybe that will get them to accept the return shipment.
TOP CHOICE DIGITAL IS BOTTOM CHOICE!!!"
"Another example of the bait and switch. I placed an order only to get an email the following day asking for me to call them to 'verify' my order. We all know what happens next, I either buy more or the product becomes mysteriously out of stock. Thankfully in this case I just emailed asking them to cancel the order and let me know that it has been canceled. Of course I never received the email so I'm awaiting my credit card bill.
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