"Product fine, shipping fine. No way the included short screws would hold the heavy unit on the wall. We made a trip to the hardware store to get what would work."
"Thanks to Sarah for your help last week in my purchasing of the Barbados outdoor furniture. I couldnt be more happy with the customer service, and the quick delivery. Even the freight drop-off went well!
The furniture transformed my courtyard into a wonderful outdoor lounge and entertainment area! I am so pleased."
"Shipping was quick. Desk was very easy to assemble. Instructions were clear. Desk is sturdy and great quality. "
"I paid someone to assemble a table I purchased before noticing it was damaged. I had to pay a new person to disassemble the damaged table and put together the replacement table. I asked the company to cover the extra costs as I would have avoided paying someone twice if the table came undamaged. They refused to cover the extra costs which is unreasonable/poor customer service."
"Great shipping and my love seat came full assembled! I only had to screw on the feet. And the quality is great for the price. "
"Avoid this retailer. Charged on day 1 of the order, arrived +90 days late.
No updates/follow up unless you ask. Requested to cancel in between, didn't get a response until it was shipped. Now they want me to pay for return and 30% re-stocking fee. What a rip-off of!"
"This Company Provided Awesome Customer Service
My First Order Never Came They Went Above And Beyond MEASURE To Send Another One Debbie Was Kind Enough To Make Certain The Shipment Arrived
Thanks Again
"
"Totally a scam - ordered two products and received a system generated e-mail that I had to change my payment method as I was shipping to a different address from my billing. System generated a second order included additional taxes and then I receive a note from Fed Ex that the shipments were still going to incorrect address. I had to redirect both shipments incurring two additional fees and the company basically said nothing they can do when the first order I placed was accurate.TF-406771"
"I Had Debbie help with my request of replacement. She replied in time with clear instructions. The whole process was smooth and it took much shorter time than I expected. I had a quite satisfied experience with Totally Furniture."
"Ordered one bar stool to see if it worked before I ordered 5 more. Shipping said it would take 2-3 weeks when I ordered. Ordered on 9/7 as of 10/14 they couldn't tell me when they were shipping... after 5 weeks! Only received a response when I contacted them no updates otherwise. Bad customer service. "
"I found the perfect dining chairs for $800 less than everyone else. Delivery was so quick. I am so happy with my purchase. This is definitely my go to place for all of my decorating needs. I just love it! "
"I needed a table to put my flowers on and that would not stain the table top. This was absolutely perfect with the concrete top. It is a nice feature to my living room showcasing my flowers. The two bottom shelves were also a nice feature as I could display some items to further decorate my living room. This is a great table and the price was very reasonable. Well worth the money."
"The bed wasn’t bad quality but almost none of the pieces were labeled. I figured that out easily but I had several pieces of hardware missing. Tried calling and couldn’t even leave a voicemail and sent in an email with no response. Not much better than I would have expected from Walmart or Amazon but at least with them I probably could have gotten answered. Don’t plan on doing any repeats business at this point. "
"Very poor customer! There has been no communication on order status"
"The customer service team here is fantastic!! I did have to wait for the item because it was out of stock but I know it’s not their fault. My sheets are so soft, I feel like I’m sleeping on a marshmallow."