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Product & services pricing
2.50/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.34/5
Return/Replacement policy:
3.34/5

5/5

2020-08-04

Exceeded my expectations.

"I am so happy with my recent purchase of nightstands from Totally Furniture. I was concerned they wouldn't be very good quality since that is difficult to tell from a photo. Everything was great when I ordered them. When they arrived they were packaged very well in order to protect the nightstands. I really appreciated that. And when I finally got to see them, I was like wow these are better than I had hoped. Just perfect for my bedroom."

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4/5

2020-07-31

Beautiful desk

"This desk is beautiful and worth the price- now that it is assembled. Assembly took about 4 hours. "

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1/5

2020-07-30

DO NOT PURCHASE FROM HERE! I am warning you guys terrible service!!!!!!

"My product cane damaged and their trying to charge me to return it because I didn’t want to do business with them!! DO NOT BUT FROM HERE!!"

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5/5

2020-07-30

Great product, fast shipping!

"The Guidecraft book and bin storage item we ordered came in perfect shape, and I was pleased with the speedy shipping process and condition of the product. It looks great in our kid’s room. Thank you!"

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5/5

2020-07-28

Task Chair

"The chair is a wonderful color perfect for the look I was going for. Easy to put together, great lumbar support. I sent the picture around to my coworkers they all complimented the chair."

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3/5

2020-07-26

Sofa just OK

"Order arrived in estimated time.
Sofa quality and engineering is adequate AND it is not high-end.
Upholstery line at a frame is wavy;
Cushions are bulging and do not have sharp edges;
Center leg is too short and not touching the flor by 1.5 inch, not supporting middle point of the sofa span; overall proportions for a seating comfort was not well engineered/designed.
Delivery team showed up at 7:30am. The hallway light cover was broken by moving the box with sofa; they replied I will need to be responsible and they cannot do anything about it. They also signed my name on their delver gadget within saying what they are signing my name for.
"

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5/5

2020-07-24

Cannery Bridge Desk

"We ordered the Cannery Bridge Desk for my 12 year old daughter and it was exactly what we were looking for! Assembly went smoothly. Directions were easy to follow and even had some humor. It did take 3 hours to assemble but zero frustration which is rare!"

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5/5

2020-07-22

Beautiful Furniture/Great Prices!

"We purchased 3 bar stools and they were absolutely beautiful and great quality. The cost was also WAY less than we had seen on other sites. It delivered promptly and was carefully packaged. I am super impressed with this company! "

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1/5

2020-07-20

No delivery, No refund

"I placed my order at May and it had never been delivered. Whenever I asked to customer service, they keep changing their expecting delivery date, and they never accept my cancel request.
After I reported declining payment to my credit card company , they unwillingly agreed with refund.
It's July now, I have not seen their refund on my statement yet.
"

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5/5

2020-07-18

I love my tray

"I ordered the two-tier tray. I love it and it came quickly. I would order from them again."

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3/5

2020-07-16

Not what I expected

"I could tell right away that this was a quality made item. While assembling the bed that was clear. However, there were some hardware parts missing form the bag, which delayed getting the bed assembled in the time that i was hoping for. When I contacted customer service, they were very helpful with sending me some of the hardware overnight delivery, but other hardware they said was common size and i could pick that up at a hardware store.

Also, when i open the bed, the mattress stays in the cabinet. I have to reach in while holding the bed frame and pull the bed out so that it lays flat like normal. For such an expensive piece of furniture, I would expect that the bed would work flawlessly.
"

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5/5

2020-07-12

Beautiful Furniture

"I found an excellent place to purchase nice furniture and reasonably priced. I had looked and looked and accidentally found their website, I am so glad I did. You can bet I'll be using it again in the very near future. Can't wait for my rolling cart delievery. This matches my bedroom furniture perfectly and is great for all my jewelry."

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5/5

2020-07-10

Good Choice

"I am so happy I am with my new office chair. I’ve ordered other items from others merchants and have had problems due to partial shipments and damaged items. I actually held my breath when the driver was taking the box out of the truck. I inhaled when I saw the box was intact. The drive even waited until I opened the box to ensure nothing was damaged during shipping. I had the new chair assembled, by myself I may add, in about ten minutes. The chair is perfect!"

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5/5

2020-07-08

Fast and safe

"I received the nighstand fast and in good conditions."

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5/5

2020-07-07

Beautiful Cabinet

"I had never heard of this company, so I read reviews and found good experiences. I have to add to that. Ordering was easy, and when I contacted them to ask a question about the dimensions of the piece, I got a quick, clear and friendly response.

The cabinet arrived in perfect condition with all of the parts. Assembly was not easy and took quite some, but it's a big cabinet, so that was expected. The parts and pieces were clearly labeled and the instructions were mostly clear. 2 people were definitely needed to assemble this large item.

The stated dimensions were correct, and the cabinet is even more beautiful in person. I love it.

I would definitely order again from Totally Furniture when the need arises.
"

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