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Product & services pricing
4.15/5
Chance of future purchase:
3.94/5
Shipping & packaging:
4.28/5
Customer service:
4.00/5
Return/Replacement policy:
3.98/5

Verified
3/5

2020-10-09

too mush

"had to buy hole thing just needed shell . Shell was out of stock"

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5/5

2020-10-07

Best store for any of your needs

"The cloud has the best customer support I have ever seen, the owner, Tyler always keeps up with the customers and helps them out in any way possible. I cannot commend him enough for what he does. They also have the best deals and even price match with any other vapor store. They have many different forms of payment to accommodate to everyone's needs. Everyone should use the cloud for their devices and accessories!"

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Verified
5/5

2018-10-17

Bonus plus a nice discount

"Great customer service here at TTC. I received a Free 2" metal grinder with my order that works great! This is my second plenty so there must be a reason right? It works so good me and my wife we wanted a backup. After years of use we don't want to be without it and she uses CBD products with one while I use the other. As a returning customer I got a nice discount just for asking so ask. Very fast and discreet like always. Stop combusting your herb and you will love yourself for doing it. Yes, it's worth it b/c: No more H2O, no fire needed, no more ugly smell, you can start and stop a bowl anytime, won't set off the smoke detector, no burn holes, your lungs will heal, ect... peace out"

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Verified
5/5

2020-08-30

Fast shipping, great service

"The refurbished section of this website is a great place to get some awesome vaporizer deals! The shipping was quick and the packaging was secure!"

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5/5

2020-08-29

The cloud vapor store

"The cloud vape store is the best and cheapest online vape store in the us they have parts that are hard to find they have quality parts and e juices you can compare them to any one online vapor store and there cheaper and there customer service is simply the best I've found in any vape shop for example I ordered some juice and coils from them I got them in the mail 3days after I ordered a couple days later I received another package and I was troubled I didn't order anything else when I opened it was the same order I already received I called them and told them I got the same order again they told me it was there mistake and to go ahead and keep it I said no I'll send them back to you it's not anyone's fault everyoneakes mistakes they said no they couldn't take it back now this has happened before 2 times from a few vape stores online and they took my card information from from my previous purchased and charge me with out my ok and without my permission when they told me they were going to email me a return label well I don't deal with those stores anymore now I do all my business with the cloud vapor store try them out people you can't get any better anywhere else"

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Rep reply posted 2020-08-29
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:

“Do appreciate the great review, but we do not sell any coils or juices. Think you may have us mixed up with another company, but we will take it =) ”


Verified
5/5

2020-08-28

Good staff, good product

"Satisfactory service, item as described"

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Verified
5/5

2020-08-28

Fast, easy, and great value

"Fast, easy, and great value. Would definitely purchase refurbished again!"

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Verified
5/5

2020-08-28

Excellent service!

"Couldn't be better! Always fast and reliable!"

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5/5

2020-08-25

GREAT CUSTOMER SERVICE TO GREAT PRODUCTS THEY ARE YOUR VAPE SHOP!!

"HAVING ORDERED FROM THEM ON MORE THEN A COUPLE OF OCCASIONS I CAN TELL YOU THAT THEY CARE ABOUT THEIR CUSTOMERS AS MUCH AS THEY DO ABOUT DELIVERING QUALITY PRODUCTS AND THAT'S WHAT I'VE RECEIVED EVERY TIME, THAT'S WHY I'LL BE BUYING FROM ONLY THEM EVERY TIME!! "

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5/5

2020-08-23

Great website!!

"Hello just want to share my experience with To The Cloud vapor store. Everything went too smoothly + because of COVID no processing delay or shipping delay was with my order. Super fast and real legit products. Soo underrated but this company got my customer trust! Thanks and be safe. "

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3/5

2020-08-07

Good service; Extremely slow shipping.

"To The Cloud offers many products and good deals for both new and returning customers (via coupon codes). However, the shipping is slow. I have had multiple orders where a packing slip was created, but the item itself wasn't sent out for a week. While four times out of five the item will arrive in time, the creation of a tracking number 5 days before the item is actually shipped can be deceiving. "


Verified
5/5

2020-08-05

Great Vapor Shipping was fast

"Davinci IQ2 is great portable vaporizer."

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Verified
5/5

2020-08-05

Super service

"Very happy with this company. A one stop shop for all your needs."

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Verified
4/5

2020-08-05

I'd give 5 but tool marks

"I noticed tool marks and a partly stripped screw on the bottom so the "newness" is debatable. Otherwise, best vape I ever bought. Stays very clean and is easy to maintain. Best with a bubbler!"

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Rep reply posted 2020-08-05
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:

“Do apologize for that, our refurbishment process on the used vaporizers includes a cleaning and disinfecting, but we try to get them as close to new as possible. You do have lifetime trade ins should you want to trade up for a new one. We carry top of the line both new and used vaporizers. ”


Verified
5/5

2020-08-05

Best vape site I’ve ordered from

"I am 100% satisfied with my order from to the cloud vapes. If you are having trouble picking a vape they have a chat button you can talk to a representative. It almost seems like the company is run by one single person named Tyler but he is very nice "

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