"Awesome prices and fast shipping. Excellent rating for you. Outstanding quality of parts!!"
"The only reason for 4 stars instead of 5 is that the shipping could have been cheaper or FREE."
"Purchased 3 wiper blades and had to pay $22 and change for shipping! They need to offer a less expensive alternative."
"EDIT response to the company's reply to my post: You have failed to provide "high-quality customer service" and I gave you the opportunity to improve my experience and you also failed to do that.
I placed an order on 3/3/34 that showed it should arrive between 3/8/24 and 3/14/24. ToyotaPartsDeal did not even order the parts from Toyota until 3/11/24 and the items then shipped to me on 3/12/24 and did not arrive until 3/18/24. Upon opening the package I found four of my items missing, one bent and damaged from being shoved in the box, and one item that I did not order and doesn't even fit my car/engine. I submitted an RMA form requesting the missing items be expedited to me as I have now been waiting for these parts for over two weeks. Instead, the replacement order was shipped out and states it will not arrive until 3/25/24, over three weeks after placing my order. I called and spoke to a manager about compensation since they made a mistake and couldn't even expedite the shipping and I was only told they do not expedite shipping and do not provide compensation for their mistakes. I should have ordered straight from the local dealer in the first place and suggest you do the same."
"I purchased an oil filter for my Toyota Camry. I purchased the filter for my vehicle. The site says the part was replaced by another part number. The oil filter with the new part number arrived and it's the incorrect size for my vehicle. ToyotaPartsDeal is refusing to RMA the filter due to the low cost of the filters."
“I'm sorry to hear about the trouble you've experienced with the incorrect oil filter for your Toyota Camry. Please accept our sincere apologies for any inconvenience this may have caused. We always strive to provide the correct parts to our customers and ensure their satisfaction. Thank you for bringing this to our attention.”
"Needed a dash pot for my 93 Toyota p/u. ONLY place I could find one and in stock. Ordering was easy and delivery of part came on expected date. Haven’t had a chance to put it in yet and will try and update review after, however very pleased with my purchase so far."
"Order should have shipped 2-3 days still have not received as if today ( order 3-6-24) I received an email stating it was the second one sent( never received 1st one) that I needed to call. I called on monday 3-11-24 I was told one of my items was no longer available, the person I talked to was not very pleasant could not tell what the part was also if i wanted to continue with the order or not, so I looked up my order, told it I would continue my order without that one piece. Asked her when will it be shipped, she said the next day you will receive an email when shipping, an email never came. I looked up up order today 3-13-24 and found that it was shipped usps Which is very slow Considering the delay, because of one part being discontinued, and not being contact to be told that."
"Easy to find the parts. Easy to order and very good value"
"ToyotaPartsDeal has been instrumental in helping me restore my 2004 Scion XB. Nothing beats a good price on an old genuine Toyota part!"
"Rotor packed with oil filters and pads. Pads were out of the box, due to rotor sitting on top of them and movement during shipment. Oil filters were dented. Why pack a rotor on top of a box of pads and with oil filters? No packing material."
“We apologize for the inconvenience you experienced with your recent purchase. Please contact our customer service team with your order details so we can investigate the issue and provide you with a resolution. We appreciate your feedback and will work to improve our packaging methods to prevent similar situations in the future.”
"Quick and easy to find replacement parts for my 2008 Toyota FJ."
"Rock Auto lets me order the parts I need when my work schedule restricts access to typical ways of getting parts. Reliable parts at a price that appears to be fair and not marked up. And yes I do shop around. I typically find myself here at Rock Auto."
"Enjoy being from your hoop it will fit haibrid car"
"I oredered and paid for a quantity of 2 but only received 1pc of the item. What a scam. "
“I'm sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience this has caused. We are committed to providing excellent service and would like to make this right for you. Kindly reach out to our customer service team with your order details so we can investigate and resolve this issue promptly. Thank you for bringing this to our attention.”
"Turnaround on shipping FAST"
"The website has a feature to enter your VIN number to order the correct part. I used that to order the part, which turned out to be the wrong part number. I needed -80 instead of -40. I sent a response and was issued an RMA. It took several days to wait for a response. In the end, I had to pay to ship the part back and will be charged 20% as a restocking fee, even after I had to order the correct part and pay for shipping to me on top of the shipping I paid for the first part that was ordered because of the VIN search on the website. The prices are reasonable, and the parts are genuine Toyota parts; even after all of this, I saved a few dollars over buying from the dealer, but it was a lot of work to save a few dollars."
A rep from ToyotaPartsDeal.com, EmilyX, has responded:
“Thank you for the customer's feedback.Customer accepted the return policy when he/she placed the order on 03/03/2024. The merchandise was delivered by USPS on 03/18/2024 . Customer submitted an RMA Request on 03/19/2024 claiming some parts have not been received. We agreed to approve the customer's RMA request on 03/20 and provided a replacement to the customer.Now the replacement is in transit now by Fedex.
We are always committed to providing accurate product information and delivering high-quality customer service. If you have any further questions or concerns, we are more than willing to discuss them further. Please feel free to contact our customer service team at any time. Once again, thank you for your feedback, and we look forward to the opportunity to improve your experience.”