"Awesome prices and fast shipping. Excellent rating for you. Outstanding quality of parts!!"
"Had to send a message a week and a half later to get my order processed. Still waiting on it to arrive. "
"I ordered a 'compact spare tire' for my 2007 Toyota Matrix, paid a total of $99.00 (which included shipping) and was sent a full size wheel, which does not fit in the compartment where the compact spare is stored.
Will not shop this seller again."
“We apologize for the inconvenience you experienced with your order. Please contact our customer service team with your order information so we can assist you in resolving this issue promptly. We value your feedback and hope to have the opportunity to make things right for you.”
"I received two front part and not front and back. The quality is not equal to previous ones and I can’t return the product. "
“We are sorry to hear about the issues you experienced with your recent order. We apologize for any inconvenience this may have caused. Please go to our website to submit the RMA ticket, and our RMA department will assist you on the issue”
"Ordered through Toyota Parts deal and never received item. First received an email that the part was ordered and would be received at such and such date. Waited , then received another email stating my order was cancelled. No explanation, just that they have the right to cancel any order. Fine I'll take my business elsewhere. To their credit they did credit my account for the items purchased."
“We apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to not receive a purchased item as expected. We appreciate your feedback and will use it to improve our service in the future. If you have any further questions or concerns, please feel free to reach out to us.”
"Easy to navigate parts pages and find parts needed"
"I ordered from Korea.
Very friendly consultation system and fast delivery perfect packaging
These three things made me happy."
"Don't order if your billing address and delivery address are different - Order was accepted and authorised/billed on credit card - then a day later an email came asked to be rebilled on paypal, if you do this it then forces the delivery address to be the same as the card address (and an extra $160 for shipping). I have a Canadian Credit Card and Washington State Delivery Address and this is not possible with them. I have not had this issue with any other US merchants. Customer service by phone was pleasant but unhelpful. Bought parts at a different dealer without issue"
“We apologize for any inconvenience you experienced with your recent order. Our system requires the billing address and delivery address to match to prevent fraudulent transactions. We understand that this may be frustrating for customers with unique circumstances like yours. We will make sure to pass along your feedback to our team for further review and improvement. If you have any further questions or concerns, please feel free to contact us. Thank you for bringing this to our attention.”
"The part for perfectly and my squeaky noise is gone driving like a brand new truck."
"The exact part I need!!!!!
Thank you!!!!!"
"I order a part for 1250$ and when recive the box was damage no protection inside to protect my order. It almost came damage. "
“I'm sorry to hear about the condition in which your order arrived. We strive to ensure that all packages are adequately protected during shipment to prevent any damage. We apologize for the inconvenience. ”
"Purchased a 3rd Brake light lens for my 2000 Tacoma. The one I received does not fit, the bolt holes do not line up with my Factory Lens. Website guaranteed fitment for my truck, used my vin number. Had to remove it from packaging to test fit the item. Declined RMA because package was opened. And they took a week and a half to reply to my RMA request. Do not recommend. "
“We apologize for the inconvenience you experienced with your recent purchase. Please know that customer satisfaction is our top priority, and we take your feedback seriously. Thank you for bringing this to our attention.”
"Excellent OEM Toyota product delivered as expected. Fantastic experience!"
"The parts i needed were easily found on the website and at reasonable prices for oem. They arrived in timely matter and were exactly what i needed. Will be ordering from them in the future."
"Bought Land Cruiser discs and pads. All was fine."
"Order came quickly and accurately. Very easy to use, would recommend "
A rep from ToyotaPartsDeal.com, OrderSupport, has responded:
“We are sorry to hear about your experience. Please accept our apologies for the delay in processing your order. We are actively working to ensure that your order is fulfilled and delivered to you as soon as possible. If you have any further concerns or need assistance, please feel free to reach out to us.”