"I ordered a part and the right side arrived instead of the left. Neither the email receipt nor the invoice in the package had any indication of whether I ordered the right or left, so I had to take their word that I ordered the wrong side. They charge a 35% restocking fee so it was not worth returning it. I will not buy from this seller again."
"Excellent service and fast shipping!"
"I needed the uppermost spring on the Toyota Prius C hood latch. What I purchased from looking at the diagrams arrived quickly and was inexpensive. The shipping cost more than the part. The spring is not as strong as the original one (that broke after 10 years), but it does the job. I may have misread the diagram and ordered a spring for lower in the latch. A colour coded parts diagram wood be easier to distinguish. "
"Why are they listed for sale with a price on the website if they are no longer available?"
"Fantastic customer service and quick shipping. However the delivery was by default going to a local post office and not even attempted to deliver to my business. In this case the shipper should not make “hold for pick up “ the default. "
"very good with the service "
"Fast order process and shipment has let me fix the HVAC fan control so I can use my AC again. Moreover, the employee over the phone was very helpful with the order and confirmed what I exactly needed. Great experience overall. "
"Shipping charges were really high.
Thanks for the décision.
I recommend and will come again."
"I use several sources to purchase Toyota OEM parts. TPD will now be on the list. I compared several part numbers and must say the online shop I've used before (it's in Japan) still beats everything including TPD, but only for non-bulky parts, when the shipping cost doesn't matter too much. As for OEM brake rotors I bought from TPD, I couldn't believe the price quote. Now installed, all is good."
"The processing is effective."
"Communication path could be better, would be nice to be able to speak to someone live on the phone when needed. "
"Quick and excellent service. Not my first time buying from toyota parts direct and not the last."
"I was warned the parts I ordered might take 2 - 4 weeks to receive and they arrived 3 days after ordering. By setting my expectations very low I was surprised getting my order in the time frame I expected without the warning. If that is a marketing strategy, it worked. My expectations were met and I received exactly what I ordered."
"Great OEM parts . Response to ordering on line was a bit slow but I will order again "
"Once I inserted my VIN # into the specific box for it I was able to look up the parts diagrams easily and found the exact part numbers for what I need. It's almost like having a parts manual in my shop. So easy to use! Reasonable prices too"