"These guys have a ton of parts and the prices are very competitive..........but, the shipping is absolutely horrendous!!! I ordered a single lock tumbler and two keys and it was shipped in a box that would have held 100 tumblers!! The part cost roughly $70 and the shipping was $29!!! TPD’s only saving grace is that they have everything. I would have purchased from another source if I could find the parts I needed."

"I have received the customer service after receiving a wrong part, and they promised to resend the right part to me as soon as possible. "

"3 weeks no parts no awnwer.
1to 10 I give 1"

"Advertised parts in stock, order was cancelled due to parts not available. Did not respond when asked about making a partial order. Disappointing experience. "

"Little information on order processing. Slow to ship. No control on shipping provider. No estimates on delivery/ arrival nor reliable tracking. Quick to take your order and charge your credit card.
I think they could easily do better... I doubt I will use them again. Too many other options that give you more control over your purchase. Doesn't seem to be much effort on their part to keep you as a customer. "

"This is the 2nd time I did my purchase here. Last time was in 2016, there was one part not delivered in the shipment. This time, there is a small problem on the price communication (certain part price communicated via email is different than that in web). But in general, they become more and more professional, not only in technical knowledge, but also in customer care."

"quick service and quick shippment."

"This is my 2nd time buying from ToyotaPartsDirect and they didn't disappoint again. They're prices are great and the original Toyota parts are shipped out quickly. I would definitely recommend buying from ToyotaPartsDirect."

"Sloooooooow and poor communicators"

"After a week of waiting they didn’t even shipped it. "

"Fast shipping and the parts were exactly what I needed. Thanks

Always fun to have the car in 300 pieces hoping the part will be the right one!

It was! Thankfully! "

"Ordered the parts and they were here within a week. They were able to answer my questions and had a very quick response. Parts were genuine Toyota OEM and fit perfectly. "

"Have left 6 phone calls over 5 weeks NO reply.
Did live chat over a week ago NO reply as to where and if I will be receiving the missing part."

"I placed my parts order one week ago and it was verified, but since then I haven't received any information about my order. It hasn't shipped (as far as I know) and I can only assume that a part was backordered delaying everything. Or they forgot the whole thing but I have no idea. I'm not in a rush for the parts so I will just wait a few more days to see when (or if) I get an update before I contact them. "

"A smooth process from start to finish. OEM parts at cheaper price than dealerships."