" I could have walked to my local dealer and picked them up quicker. Hey next time that's what i will do !"
"exactly what i ordered, took a while to get item, longer than expected."
"Customer service is there for you! Your questions get a quick answer!"
"Order still not shipped after almost a month."
"very bad services now i only buy my parts on rockauto"
"Two attempts at buying parts failed. Cannot recalculate shipping charges and reissue the invoice so cancelled the order. Save yourself time and go elsewhere."
"1 week has passed and still don't know when or if i'm receiving the part ordered, Alice, is not a real person and no one answers or returns your call.please keep me informed."
"good service and fast delivery"
"its 2020 an I could not get any parts for my 92 toyota pickup truck .. with 3-d printing metal an every other part , there should be no car it the world regardless how rare to get an exact print of a car part it every continent on the planet without having to order an have stuff shipped across the planet . having a warehouse full of old parts is a waste when parts can printed an stored in a warehouse depending on popularity. Every major car manufacture should be making this easier for all distributors of parts , like this company . "
"I wrote an email to be sure the part was available and the right one. I got an answer in 2 hours and the part was at my door in Montreal in 1 week. Just perfect. Thank you!"
"Ordered part on June 22 - received on July 2-20. Part is as ordered. Consider purchase a success though perhaps a bit pricier than necessary."
"I had received a faulty part, I provided more than substantial proof but the part was faulty and even took time to send the part back and lost the use of my vehicle. The part was "inspected" and deemed not faulty. My only option given was to buy an additional part at over $600. On some occasions I had to send multiple emails to get a reply and even then what's difficult to get clear Direction. Before this transaction I have purchased many items from Toyota Parts Direct and it all went smooth. With this latest issue I likely will not be a repeat customer."
"Showed stock online ordered and payed for but order refunded and was told parts discontinued disappointing "
"I tried calling to verify that my parts were in stock and it automatically would send to voice mail every time. Horrible customer service."
"Arrived as predicted, direct fit!"