"I had a issue with an accidental order and Michelle Figueroa assisted me after I sent an email to customer service. She was courteous and resolved the problem within a day. Thank you! "
"We recently ordered a memory foam pet bed and were very impressed with the quality of the bed and cover for the price. Even more amazing was the service and support from the company when faced with some difficulty getting delivery from our postal service. Hazel A. was so helpful in solving the problem we can’t thank her enough ! This was the third item we received from Treat A Dog and we are happy with everything we’ve ordered. Treat a Dog has great customer service we can’t recommend them enough!!!"
"The bed is great and the company even greater! I had a small problem and the company replaced my bed immediately!"
"My husband and I have purchased products for our two white lab puppies, Belle and Buddy. We bought the cushioned beds that they love and recently purchased the xl elevated beds. Camille Tolentino was the customer service rep that I contacted about some replacements. She was very thorough and efficient and completely exceeded our expectations. We will continue to purchase products from Treat a Dog for their great products and awesome customer service from individuals such as Camille. "
"I made an error on my recent order and customer service representive, Hazel Ashford, was very prompt responding and resolve the issue exceeding my expections"
"I recently emailed customer service regarding an order I had just placed. I received a response from Camille Tolentino within an hour. My question was answered and the issue was resolved beyond my expectations and much to my satisfaction.
I will be placing future orders with Treat a Dog. Based on the level of customer service I received I know they are dedicated to offering quality products backed by superior service.
S. Landers"
"The wrong size was sent out and customer representative "Hazel Ashford" was very professional and quick to remedy the issue. I received the correct size just within a few days. I've dealt with many customer service personnel over the years and my usual experience isn't always positive, so it was a pleasure to have Hazel assist me and she I feel deserves to be recognized for giving me a positive customer service experience!!
Thank you again Hazel!!!"
"I had an issue with the PupProtector Car Seat Cover. I called customer service and spoke with Camille Tolentino. She immediately took care of the concern and had a replacement on the way. Couldn't ask for a better or quicker response. I will recommend Treat A Dog to friends and will probably purchase products in the future."
"I did a live Chat on a recent order I had placed and needed help with the discount code. Camille Tolentino was of great help to me and she was prompt and courteous and resolved my order issue to complete satisfaction!!"
"Ordered a ex large dog bed & the discount did not show up on my invoice! So I sent a message to treat a dog & they INSTANTLY corrected the problem & sent the appropriate discount to my payment source! "
"I first contacted Customer Service because I never received a receipt or acknowledgement that I ordered any dog bed - after emailing w/Ms. Ashford, I received the info I was looking for. The dog bed I received (very promptly!) looked great and what I expected - unfortunately, the large bed would not have fit my 80-lb Walker Coonhound. Maybe I didn't compare sizes? But generally a large bed will accommodate him - this one was too small :( I was very worried that I would not be able to return but my Customer Service rep, Hazel Ashford was so helpful. She responded quickly to all my questions and made sure I received my refund. Will shop again!
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"I had an issue with my bed less than a month from delivery and Camille Tolentino did an AMAZING job at resolving my problem. Great Company. They deserve all the success and good karma in the world. :)"
"Wrex is love with his bed. He stretches out and rolls around in it. Fantastic product and wonderful support. You guys ROCK!"
"I first purchased a bed from Treat A Dog last year. My dog loves his bed!! He always sleeps so well now.
I saw an ad on Facebook and decided to check it out. I found another bed that was orthopedic and suitable for use outdoors on our patio. Treat A Dog was offering 50% off on the bed so I jumped on it. Unfortunately, I was so excited to get my order completed that I forgot to type in the discount code. I hit the chat button and was immediately helped by Michelle Figueroa. After giving her my information, she gave me the 50% discount. She was so very nice and helpful. I so very much appreciate her customer service and caring!! Since I am a returning customer, I will definitely refer all of my friends to this company. They offer many products which I will be trying in the future. Thank you so much Treat A Dog and Michelle Figueroa!! You have an excellent company that provides excellent products (our first bed is in perfect shape a year later) as well as tremendous customer service!!"
"I just ordered the extra large pop lounge from my 2 pit bulls about 3 weeks ago. I noticed recently the seams were coming on done and emailed your company. Not even A-day went by and OK I received a email back from miss Hazel Ashford. She apologize for my inconvenience and told me that she was going to send me how another One for my inconvenience. I am so happy to have a company that cares about the customers service especially when we are spending good money on products. Thank you again Hazel!!!"