"I placed an order and paid for it through PayPal. When I checked my PayPal account I saw that the discount had not been applied. Shot a quick email to them and the matter was resolved in just a little bit of time."
"Michelle Figueroa, the attending customer service rep, was quick to reply and also most accommodating with my request. I highly recommend this vendor and will definitely be using their services again! "
"Took advantage of the Holiday savings on a new Large dog bed from TREAT A DOG. Covers that came with the bed were damaged, so we contacted them and Camille arranged to ship us new covers immediately. Our 95 pound Golden Doodle is now sleeping on his new bed - he loves it!
Thanks to TREAT A DOG for supporting your customers, and a special thanks to Camille for making it all happen!
Dan - Fort Worth, Texas"
"Treat a dog’s car seat cover is, by far, the best I’ve experienced in 20+ years of needing one. Had it for 2 months but then experienced a seam unraveling. (Stuff happens. It was no reflection of quality - which is superb).Customer service was terrifically prompt, courteous, friendly, professional and effective - sending a replacement quicker than one often gets an initial response from others. Bravo! And thank you. "
"I ordered a bed for my golden retriever because she has a bad hip and knee. The bed arrived quickly and was very easy to put together. She loves the bed:) I also had an inquiry I emailed about and Hazel Ashford replies very quickly and with much kindness. She took care of me and I am very happy and would recommend this company and their products to anyone:) "
"The bed that I ordered was too small. A replacement bed was sent. Thank you very much."
"They replaced a bed with a faulty zipper with no hassles"
"I am honestly not paid to write this review in any way, however my girlfriend and I were looking for a bed for our fur babies and she stumbled upon this website. We couldn’t find a better deal at PetSmart/Petco for this size of bed we purchased, so I purchased it on a whim without telling my girlfriend I did it. I wasn’t too slick about it because I failed to put my apartment number on the shipping address. I emailed customer support initially thinking that I wouldn’t hear anything back for days or at all. Then I got an email from one of their team members named Hazel Ashford. Let me tell you, she was on top of it. She’s tracked my order every step of the way like it was her own order and emailing me every step of the way making sure we were both on the same page. This is probably the most worry-free transaction I’ve done...she even verified that I received the product on delivery day. I am a very satisfied customer for never hearing of this company before. I strongly recommend this company to my friends and to you as well. I placed my order on 28 Feb 18 and received it 2 Mar 18 (today). Thanks again Hazel Ashford!!!"
"Absolutely a great experience. My order was shipped the same day. The bed is amazing. My pups love it! And when I asked for assistance with my order Camille Tolentino got back to me and handled my issue immediately. All around a wonderful experience and I will certainly order from them again in the future. "
"I purchased a dog bed and had used a discount. After the bed had been purchased I found a promo code in my email that was sent prior to me buying the bed. I emailed the company and asked that they use the promo code with the higher percent off and they reimbursed me for the difference!!! I haven't received the bed yet but so far I'm impressed with this company and their service. Everything was done within just a few hours after purchase!!!! Thank You Camille Tolentino for your help!"
"Michelle Figueroa responded immediately and took care of my order issue. My dog's new bed is even better than imagined. "
"I purchased the Xl memory foam dog bed. We only had the bed for 2 weeks when the top zipper broke. I emailed customer support and I received a response by Hazel Ashford. She asked me to send her photos of the damage.
The photos were sent and Hazel took care of replacing the bed and putting my mind at ease.
Hazel made this a great experience and I will continue to purchase from Treat a dog! Thank you!"
"My husky absolutely loves his orthopedic foam bed! He loves it so much that he prefers his treat a dog bed over my bed! Hazel Ashford was very helpful when the cover of his bed torn within a month of purchasing it. Very grateful for her wonderful service. I would recommend Treat A Dog to everyone. "
"Great response from Camille Tolentino. I purchased a dog bed for my sister's dog Gretchen. It was expensive and I appreciated the 60% off that I saw on Facebook. Arriving at the site, I got another coupon code, which I used at checkout. It was for 50%. When I went back to FB, I saw I'd used the lesser coupon. A quick message to Treat A Dog, and Camille refunded the 10%, even though I used the incorrect code. Many paws up for her!!"
"Camille tolentino was quick in response and understanding my situation. Made things right.........."