"I received the large dog bed with memory foam that I ordered ahead of time promised. However, after inserting the memory foam, which by the way is thick and high quality, the bed cover was not sewn together and was not usable. I immediately took pictures and emailed customer service at Treat A Dog. Within a couple of hours Hazel Ashford from customer service emailed me back and told me not to mail the cover that I had received back and apologized for the inconvenience. She said that she had arranged to have another cover mailed to me! This is GREAT customer service! Thank you Hazel and Thank you Treat A Dog!"
"Sometimes even with the best products there might be a little mistake. When I got my bed there was a little hole in the stitching. I thought it was going to be a pain to get a new liner... I was so wrong. It was a simple little email out to Hazel. (One of their costumer service representatives) and she shipped a replacement out. It was that easy. My dog loves the bed. You can tell it gives full support because he lays flat on it. My cat has even tried to sleep on it because she sees how comfturable my dog is on it. Thank you!"
"Purchased a large bed with a discount code then a greater discount amount was advertised the next morning, Hazel Ashford answered my email within hours of inquiry with even a greater discount! Happy dance plus when received the bed our corgi loves it!!! Thanks Treat a dog( and their Human too)"
"I ordered the car seat cover in December - my second one! - but didn't open it up to use until this week (February.) Because it was my second cover, I noticed right away that it was different: several features were missing. I contacted Customer Support to ask how I could return the defective item and have a new one shipped. I "chatted" online with Camille Tolentino, who kindly asked me to send her a photo of the defective item. I did and Camille immediately responded back to acknowledge receipt of the photo and to inform me that she would pop a replacement in the mail right away. And . . . the best part . . . there was no need for me to bother with returning the old item. My new replacement arrived the next day. It was the best customer service I have ever received. Well done, Treat a Dog!
"
"I received excellent service for my pup's purchase. It arrived in just two days as predicted. I did have to wash the product within the first couple nights of my pup using it and the white inner bed cover came apart in the wash machine. I contacted Hazel Ashford with customer service and she was prompt in addressing the issue and immediately issued a replacement. Great service, great product."
"Michele Figueroa assisted me when I realized I typed the wrong word for my discount . Michelle responded immediately and adjusted my total from 50 percent to 60 percent off. Looking forward to trying out the dog bed this week. Thanks for all your help!"
"Fast shipping. Had a slight problem with original bed I ordered but Michelle took care of it and sent out a replacement with no problem. Will be ordering a second one for the dogs. Thank you Michelle!"
"I bought my first back seat cover and the straps tore off after 6 uses, so after several emails I was sent a replacement, we used it last weekend for a 2 day trip and the cover ripped right down the middle from one side to the other, the seam just came apart. Complete Junk !!! Maybe better luck with a 10lb dog, but if you have a 70lb Labrador don't get this cover !!!"
"Camille Tolentino was a wonderful support to me in assisting my exchange for a larger size.
It's wonderful to have prompt response and friendly helpful workers.
Thank you"
"I contacted treat a dog because I was a heartbroken when my recent purchase of a dog seat cover split at the seam. I contacted the company for any advise and Hazel Ashford replied within a few hours offering me her apologies & requesting photos of the damaged which I replied to automatically. They sent me a completely free replacement & I am overjoyed. Buying directly from this company made it so easy to communicate to the staff. Thank you so much, I will definitely recommend to everyone to outstanding customer service here. "
"I oedered a cute white sweatshirt with dog paws on the front. When I placed my order I didn’t realize that I ordered the extra large instead of the large. I contacted the company by email and was helped by Camille Tolentino. She offered to send me a large sweatshirt and told me I could keep the other one as a gift. Wow! I wasn’t expecting that. Great company and awesome customer service! "
" I had just ordered a bed for 50% off and then saw on my Facebook a promo for 60% off. In less than two minutes I was refunded the extra 10%. Thank you so much, Camille Tolentino!!!!"
"I purchased a large dog bed for a 1 yo lab/retriever mix. We had a slight hiccup about 2 months later, I emailed customer support. Camille responded within 24 hours stayed in communication with me throughout the process and replaced the bed. Very happy with the service and my dog loves his bed! "
"We recently purchased a bed for our fur baby coco she absolutely loved it we had an issue with her wanting to lay on our couches which was a big proublem we could never get her to lay in her bed until we purchased this memory foam bed from treat a dog so that was definitely a big plus . I did have problems with the zipper and the memory foam as well was beginning to tear I contacted customer service and spoke with Camille Tolentino she took care of my situation right away I sent photos as asked for and she emailed me right away within two days I had a response back and they were sending my fur baby a new bed I was satisfied with the way Camille promptly handled my situation I will definitely continue to make purchases three treat a dog .. Thanks Camille Tolentino .. "
"Bought the bed because one of my dogs has torn up all of his beds.... so when it said tear resistant I was in... well unfortunately he was able to dig into this one too. But Hazel Ashford at treat a dog didnt even bat an eye and sent me out a one time replacement immediately!!! So happy now! Needless to say my Primo will not get to use the new one but his mama Nalah will lol. Planning on getting more products from this company soon. Thank you treat a dog for the awesome customer service!! #mypupshreds "