"My experience was terrific in that, I was led to the site some how just searching the web. The price was perfect and the simple directions was easy. I used my cell phone because I do not have a computer. Life is getting much easier."
"Ordered an exercise bike thru Groupon on 1/12/12. Had to pay an extra $40 for shipping to RedTag.com. Their site says 2-4 days after purchase to ship and a confirmation email with tracking would be provided. I received no email, no tracking numbers, and when going to check my account it went from "in process" to "shipped" and back to "in process" again with a note to call Groupon. Almost a full month later I still have no product and neither Groupon nor RedTag can confirm that the order was ever even processed at all. Emails got absolutely NO response. After waiting for a half hour on hold by phone, RedTag says they "can't call their own warehouse to see if it was processed" and that they "have to contact them by email"....WHAT???? What retailer or shipper operates like this???? I contacted Groupon today to ask for a refund and got no response. Maybe another month and I should check back to see if they know whether they have credited my card back - or if that is a mystery to them too.
UPDATE: Received this from Groupon Customer Service tonight. In short, they have added fine print to their deal that was not previously there. Regardless, it is still well outside the shipping time that they say they've stated. Still no shipping confirmation email and no tracking info. Yet they won't cancel and want me to wait until I receive it (???) to ship it back for a refund. Meanwhile, my credit card was charged at the time of purchase by both companies. STAY AWAY FROM THESE 2 COMPANIES AT ALL COSTS. The discounted you might get is simply NOT worth having to chase down your purchase.
RESPONSE FROM GROUPON:
Once again, I'm sorry for the delay in tracking information. There seems like there might be some confusion about the shipping time. The Fine Print of this deal states "Ships out in 10-14 business days from purchase date." I'm not sure what the source was for the 2-4 day shipping time that you are citing. Did someone from Groupon provide you with that information?
I am happy to help you with this refund and will of course stick with you on this issue until it gets resolved. However, there is a protocol for Groupon Goods returns that we have to follow in this instance.
Groupon Goods can only be returned for a refund within 14 days of the product's arrival. Once they business has received your return, they notify us, and we'll issue the refund.
The only amount we can refund is the $295 that you paid to Groupon. If you wish to get a refund for the shipping charge, you'll need to contact Red Tag.
I'm sorry that I'm unable to issue your refund immediately, but I'd like to reiterate that I am working to resolve your issue as soon as I can within the Goods return procedure.
The product has shipped and we're now at the tail-end of the 14 business day shipping window. Once it arrives, let me know and I can work with you to facilitate its return so that we can then process your refund. If you have any further questions about this, please let me know.
Regards,
Philip M
Groupon Customer Support"
"Bought a Groupon for an iLuv iPhone clock radio. After 30 days I still do not have my item. I emailed redtag.com and UBid.com. After the third email they finally responded to me with a "case number" for all the good it has done me. I have sent multiple emails since that have gone unanswered. If I try to call them they only direct me back to Groupon. I'm going to file a claim through Groupon but, even if they refund my money, I'm still out the shipping and handling charges that I had to pay for outside the Groupon transaction. I work in the customer service industry and the WORST thing you can do is ignore a customer when they have a problem."
"I bought a tablet for my son for Christmas, didn't think because it was brand new I needed to take it out of the box and use it because again it was brand new!! Well my son got a piece of crap for Christmas. It died if you unplugged it, the screen has lines going down the front of it. I tried for 3 weeks emailing this company by the time I received an email back if had been 6 weeks which defiantly isn't in their 15 day return policy. They were so uncaring like with today's economy people just have money to throw away. I will post on every blog, facebook page, youtube video, twitter about how this company cuts very close to the truth about the items the sell. BTW this was my second purchase in a little over a year. I'm a fool but you don't have to be.
BUYER BEWARE!! Do not use REDTAG either!!
They don't deserve one star!
Sincerely,
Sherri Brunelle"
"Esto es un robo los anillos son de metal cuando yo pague 14k y la computadora usada no compren aqui"
"The merchant, ubid.com, delivered a laptop computer that was not the product that was ordered. After review of this merchant online at this site and through the BBB I have found this to be a very frequent practice by the merchant. The product, a laptop computer, that was delivered was of an inferior quality and worth only half of the value of the product that was ordered. The company has a history of not refunding the customer after there has been a dispute. Though they advertise a A+ rating with the BBB, The BBB site lists the company as unrated. I have also filed a complaint with the BBB. This product was shipped from their warehouse, and the product was clearly marked as being a product other that the product that was ordered. I can only conclude after reading other reviews of this company that this was a deliberate act of fraud by the company ubid.com."
"I bought a mac from them on dec 31 2011 and when i recieveed it the mac wasnt what was advertised they said it was up to date ready for wifi well it wasnt i have to do alot of updating on it to beable to do anything on it. i have emaile dthem 3 times and they havent emailed me back i have 2 different refer numbers they have given me i want a refund it hasnt been 30 days yet since i recieved it rediculous "
"i ordered a computer and when i finally got it it didnt work.called and waited on hold for 2 and a half hours to get a 2 min call.sent the computer back and havent seen my refund yet.they recieved it a week ago and dread having to sit on hold for another 2 or 3 hours to get an operator that seems not to even want to help me.DONT ORDER ANYTHING FROM THIS SITE IF YOU VALUE YOUR MONEY AND TIME.Its a good price sometimes but remember YOU GET WHAT YOU PAY FOR.The service is very very inadiquit.I wouldnt treat anyone the way I've been treated especially when I did shop this site almost daily.Never again would I spend a cent on this site."
"WORST care ever. Ordered a product thru UBid on RedTag.com on 12/17. received confirmation email but no shipping or order info. Emailed twice using their sites email form with no reply. Finally called on 12/31 and lady said she would cancel order and refund (never received order or confirmation of shipment). Jan 4th receved charge again on AMEX called AMEX to dispute after calling RedTag/UBid and waiting on hold for over 2.25 hours and them saying "we never charged you.""
"Ordered the Groupon blueray deal on redtag, ubid's DOD site. Site claims will ship 2-4 days, emailed them twice , still no reply to my emails. Status says "at supplier's warehouse'.
I understand if it may take some time to ship out, but at least reply to my multiple emails.
I saw their latest deal for the table set on Groupon today and was inclined to jump on it, but now, there is no way i would ever buy from such an unprofessional company like this ever again.
STAY FAR AWAY, NOT WORTH THE HASSLE"
"***** BUYER BEWARE *****
UBid is one of those shady companies. They attempt (and sorry to say succeeded) to sell you products at cheaper prices than their competitors. These so called deals are nothing more than a scam. I called UBid, only to be on hold for over 48 minutes before a representative answered the phone. When I explained the situation:
Purchased a Toshiba Camileo S30:
Box looked as if it had been opened before and resealed,
Tried to charge the Camcorder battery, but the model was broke.
The screen/camcorder would on turn on with the A/C cord attached.
After I had explained this to the representative, he told me to hold on. After another 5 minutes of wait time, he came back and gave me the number to Groupon. He told me that since I bought the offer through Groupon, they were the one's responsible for refunding my money. Since I couldn't remember if I had purchased a Groupon for UBid, I accepted the number after expressing my disappointment with UBid's products that they sell. He had told me "Sir, don't go there!" as if he was the one who had purchased a product and received a broken one.
I called Groupon, only to find out that I didn't purchase a UBid Groupon, and they didn't have any history of selling any UBid Groupons in the past.
I had to spend another 1+ hour of time on hold to get back in touch with UBid Customer Service. Once on the phone with them again, I asked to return the product I purchased and was put on hold again. After finally coming back to the phone, the representative told me that they didn't have any batteries in stock for that camcorder. I told him I didn't want a new battery, just to return the item. He finally sent me a RMA number which I printed out and returned. Hopefully I will receive a full refund shortly.
In short, I would highly recommend NOT buying anything from UBid, their customer service is absolutely horrible and you will not get the product that you actually bought."
"If only I would have read the reviews prior to getting sucked into the pending nightmare!
Here is the letter I sent and have had 'ZERO' response!
I am responding to inform you of my extreme disappointment with my recent purchase of a "new" Fuji camera through uBid.com
Here is my "expectation" for winning the auction:
Product:
Fuji Finepix T190 14MP HD Digital Camera, 10x +8GB ~5BONUS
Quantity: 1
Bid Price: $94.00 each
Shipping: $15.00
Estimated Tax: $0.00
Transaction Fee: $3.27
Order Total:
$112.27
Here is what I received:
Upon opening the shipping pouch, I am immediately disappointed to see the word "Refurbished" on the box. (shame on me for not seeing the 'fine print' obscurely located and identified as ['Mfr Recertified' ].)
The refurbished box contained the camera, battery and charger, USB cable, strap and the Fuji finePics CD
There is no Memory Stick in Camera and it is unuseable as received.
I did not get any of the ~5 BONUS ITEMS...the order was to consist of:
• Fuji Finepix T-190 Digital Camera • USB-A/V cable • Shoulder strap • Fuji Software CD ROM • Fuji Warranty • Bonus 1: 4GB SD Card • Bonus 2: Camera Carrying Case • Bonus 3: Table Tripod • Bonus 4: Lens Cleaning Kit • Bonus 5: SD Card Reader
--
Can you explain to me how this could happen in your World Class environment?
I am anxiously waiting to experience the World Class Customer Service.
If this cannot quickly and satisfactorily be resolved; I need to begin the process of returning and refunding immediately.
----
You guesses it...STILL NO RESPONSE
World Class...My Azz!!
I don't know how they are still allowed to operate on the internet!
STAY AWAY FROM UBID! YOU DO..U-SORRY!!!
"
"Saw all the negs but I couldnt resist. They had by far the best buy it now price and I went for it. Item arrived and I am very happy with it."
"I purchased a Dell laptop , arrived on time perfect condition and purchased a three year warranty with it.Love this site. Purchased smaller items and received those also.Don't understand why other people don't get their items at times or have major problems. Been bidding on here for a few years now never had a problem. "
"I have bid and won 2 HP computers over the past 2 weeks and they both arrived incomplete and defective. UBid customer service has been slow addressing issues. If they don't get these resolved, I will get my money back one way or another and will not buy further. For right now,I am boycotting purchase of computers. On the other hand,my non-computer purchases have been fine.
JohnSinuk
John Kunis"