"I realize that UPS is big enough and dominates their field That any review of their business model is pointless, but I have to relate my last experience with them just because of their audacity. I had ordered four items online and received a tracking number with a delivery date and made sure someone would be home to receive the packages. The doorbell rang and by the time someone got to the door the UPS truck was driving off. Three packages were on the porch. The fourth package, about three feet by three feet, was missing. I called UPS the next day and asked the agent to see if she could find the package and was told that it had definitely been delivered and there was verification. The verification was from the driver. She told me that the missing package had "probably been stolen by one of the neighborhood children" and that I should go around the neighborhood checking with my neighbors to see which one was the thief. (That should create a positive vibe in the neighborhood!) I told her we had security video of the non-delivery and she immediately admitted they still had the package and that it would be delivered the next day. How did she explain the guarantee of delivery and verification by the driver. "I can't". The next day the package was delivered with a five inch hole in the middle of it. I understand their business model now-- "If we damage a package in transit, claim delivered and say a neighbor's child stole it". This company possesses zero ethics and could care less what happens to the packages they are entrusted with. They have even enlisted their employees to lie for them so that they do not have to pay any claims for damage. The bottom-line is their only consideration."

"For the second time UPS has returned an item I ordered to the shipper. Even though I requested it be sent no signature required;, and have never had a problem in the 8 years lived here, the driver ignored that and sent it back. I knew I would be out of town, thus the request, but too bad. The rep was hard to understand (from somewhere other than U.S.), and supervisor wouldn't help. Not only that, they charged the shipper to return it, and said it would be another charge to try again. Nice scam, we don't do what you asked, and you will get charged shipping 3 times. I will no longer order from a vendor who ships UPS. There are other, reliable choices for shpping."

"Had really problems to get UPS to hold a parcel. We first had the seller to agree to release the merchandise the same day as delivery was attempted.
Then I was supposed to get an message which I never got when I called UPS I had a very friendly agent who told me, that I will be called from the local UPS store. I asked for the local telephone number which I was told it was not available. I never got a call. Googling I found a local number and spoke with a very friendly agent.
Therefore my 2 stars, friendly staff but the organization is missing "organization"
Jurgen Craig-Muller"

"Too many problems with UPS.
Packages lost and broken. The sender is blamed for pakages being damaged. You really have to push UPS to reimberse for lost or broken pakages. I've been trying and hoping to get a better service without success. The throw packages and may even put a pallet on a smaller package and then say that is was not packed right or it seems like they had run over one of my pakages...:( :( :("

"They say they deliver by end of the day but show up early in the morning when Im at work. They ask for an info notice number at the 1-800 "under the barcode" but there is no barcode and no info notice number on the yellow sticker. Only the tracking number. Then I ask for a local drop off and they put a notice out to halt the home delivery for the package but wont tell me where the drop off is until home delivery has been stopped and package sent back to regional ship warehouse. Talk about half assed BS. Last time I was forced to use UPS which was ~8 years ago local drop off was 2 1/2 hours drive away. Ive avoided that nightmare outfit ever since. I wanted to know where the drop off is now BEFORE holding off on the home delivery. FFS is that so hard?"

"Ups is a big liar. 02/27/13 had me up till 10:00pm waiting on them and no show.DNC"

"HORRIBLE!! i much rather go back and use man/horse aka pony express,that was at least mucjh more reliable..i received tracking updates and that my package is on schedule,thatn they tell you the computer does them and theyre not always actual scans!!!its a joke now i know why thet call it brown!@!its the same color as stuff u find floating in the toilet!!deont ever use if 6you are considering!!"

"Nothing but broken promises appears to be the UPS way. Back on 11/28 I had a Humidifier delivered that they had treated roughly and broken. I called and was told that once they contacted the shipper and verified the value they would get a check out to me. Fast forward to today, 1/17/13, I was wondering where my check was so I contacted UPS. I was told by customer service and a supervisor that they would only send a refund check to the shipper despite their original assurance that the replacement cost of the product would be sent to me originally. I was told since it was a low value item sending the check to me would not be a problem. I am very disappointed in the broken promises. As a former call center supervisor and QA manager I know their calls are recorded. It appears I will have to make a stop downtown and file a lawsuit against them for misrepresenting themselves. This whole experience has been terrible. "

"I am the receiver of a shipment. Ordered package on 12/25/2012. Merchant shipped and was expected for delivery on Jan 2, 2013. I am still waiting for my package to be delivered. The package is now considered lost. How does a shipping company loose a 22 pound package. Now they say I will have to wait another 8-10 days before delivery. I had confidence in UPS before but now I have to re-think that confidence in them.."

"These guys may be ok for domestic shipping. However, when it comes to international shipping, these guys are clueless. They dont understand taxation/ customs etc. They do not even bother to cross check with shipper "before" paying.

they will pay huge amounts and hold the receiver responsible. Customer support is a joke. they will keep tossing you between departments. Calling my experience as pathetic would be an understatement.

In my instance, they paid twice the required amount and then say they cannot revert it (no way they say). It feels like there exists a nexus between UPS and the customs guys."

"I sent my daughter an 80 lbs box from VA Beach, VA to Columbus, OH. It arrived today at my daughter's house only to find the box had been ransacked and a can of sardines smashed. You can only image the surprise when she opened the box and the smell!

I was totally disappointed especially since this was a birthday and Christmas box for my daughter.

I immediately call UPS and was advised since they did not package the box therefore they are not responsible. I was also told it was probably the "Seasonal Helper".

Don't you just love the holiday spirit."

"Horrible, horrible service. Lied several times that the package would be delivered in the next 15 minutes, in the next hour. By the end of day - but could not specify what it means. At he end did not deliver - apparently it was missed in their facility. These are bolts for winter tyres so I amstuck for another weak without winter tyres with blacl ice on."

"I have had multiple bad experiences with ups (lost packages, unreliable tracking) but the final straw was my last experience using ups- Paying about $350 I had my iMac computer & 46" TV wrapped and shipped (separate boxes) from NY to California. When the packages arrived, the screen of my imac was SHATTERED and the corner of my tv broken. The boxes themselves were crumpled and had holes where the shipping peanuts were falling out. (!!) I bet even ups employees don't use their company services to ship valuable items, knowing what kind of treatment packages get throughout the shipping process.

Do NOT use UPS shipping services, unless you want your items to get lost or BROKEN. "

"They dont leave notices of their delivery attempts, the only way u can find out is by going online, and then if u need to find a package they ask you for the number given by the failed attempt delivery.
they give a very expensive package to the wrong person now dont take responsibility and the package is basically lost.
they lost a 400$ package as they gave it to USPS and left again no tracking number for that.
they dont accommodate people that work 9-5 and if u need them to deliver to different address they charge you extra."

"I have mixed feeling about UPS (mostly Ground). UPS is a company that tends to lack at everything from customer service - delivering, from lost packages - delivery excuses ("exceptions"). UPS is a pretty risky and expensive shipping company. I recommend USPS or FedEx. Read other reviews for bad experiences because I haven't had any....YET."