"Ordered a Tamron Lens with US warranty as shown on their Website, I Received lens with NO Warranty, They tried to con me into keeping the lens Can you say Bait and Switch, was then Promised a correct Lens, which never came, It Took them on full month to issue a refund. I cannot recommend this company. "

"Ordered around $1500++ of camera and accessories from this store. When I finally got the items for almost a month, they sent me a wrong tripod which is a lot cheaper! I called them and was told to send it back and include the invoice I paid for returning the wrong tripod. I called back again to follow up the returned item which they got Feb. 5 (as per tracking number) and was able to talk to Donna. She told me that they will process it right away and will call me for the tracking number. Up to this moment, no calls from them yet! I decided to buy from them because of the rating from reviewer. I tell you DON'T BUY FROM US1CAMERA/PHOTO.COM. Service is soooo poor. I recommend Beachcamera.com
4/10/08> I finally got my refund for my tripod plus the shipping and a $30 sorry note."

"I was sceptical of US1Camera simply because I have never heard of them before this order. They have low prices and promise shipping times. They did try to upsell me which is OK. When I said "no" they moved on to the next part of the call. No pressure was involved.
I bought a Canon 40d kit with the 70-200 f2.8 IS lens. When I received an email to call back to confirm the order, I thought here it comes... But I spent more money than their typical order and wanted to confirm it was in fact me who placed the order. I completly understand they are looking out for fraudulent orders. Because the order was now a day late, they bumped me up to 2nd day shipping (from 3rd day.) I received the camera the day it was promised. The camera and lenses were new and with a USA manufacturers warranty. They are totally legitimate. I plan on buying an additional lens and flash sometime within a year and will likely go back to them.
In the day of searching for low prices on the internet and not falling prey to the scammers, it was refreshing to find a company with low prices and customer service. The main negative I had was the hold times were excessivly long at about 15-20 minutes each call."

"Ordered Sunday 12/16, Shipped Tuesday 12/18, Delivered 12/19 -- all with UPS Ground shipping. Nice job!"

"Best price and no charge for shipping. Great customer service, emails at ever step from order confirmation to shipping and tracking. Even a followup call from Jessica to make sure everything went well! Great company and great price on Nikon D300!"

"There was one small problem with the processing of the payment, but once that was cleared up, the company upgraded the shipping free of charge to speed up the delivery. I was very impressed with this action as most companies will charge you. "

"I am extremely pleased that I decided to purchase my new Nikon D300, Nikon 18-200mm VR and Tokina 12-24mm f/4 lenses, and SB800 Speed Light from US1Camera/US1Photo.

Yes, I was somewhat apprehensive placing such a large order as a first buying experience, but combining their great prices with their great ratings here, I decided to call and speak with a sales rep, and that sealed the deal.

I placed my order yesterday and it all arrived today, perfectly new, all US warranty, and absolutely flawless. Alex was pleasant and helpful to deal with and took personal care to expedite my order.

I recommend US1Photo to anyone seeking the best value for their dollar, that is both great pricing and customer service combined."

"I have just purchased the sigma 10-20mm lens for my canon slr. It was the best price out there among stores with good customer ratings. Item was shipped right away and arrived 3 days after I've placed my order (even though I've chosen the free shipping option: UPS Ground 7-9 business days). Unlike with some other reliable stores, I did not need to call them, neither they did call me. Everything arrived in a perfect condition. No bad experiences at all. I cannot say anything about their customer service, since I did not have to deal with them at all. "

"They had the lowest price I could find on this item. Service was great. They called to confirm my order and sell accessories as many do, but he was not pushy or rude -- he was helpful. I ended up canceling the order through no fault of this retailer, and he was courteous and understanding. I would buy from them again."

"Excellent site to shop from. I searched for CANON HV20 camcorder on Pricegrabber.com and found US1PHOTO.com offering lowest price. I had never heard of this site before, so I was little unsure of buying stuff from it even if it was offering the least price. I checked the reviews on resellerratings.com for this vendor. Most of the reviews were positive with some exceptions. After reading the reviews my confidence in this site increased manifolds and I ordered my camcorder from it, though with little fear.
I received the confirmation email within minutes, with USPS tracking number. I had chosen 7-9 business day free delivery, and to my surprise, I received the camcorder on 28th (just 2 days from the day I ordered)the same day my first child was born. I would strongly recommend people to shop from this site whenever they find price competitive."

"
I ordered a Panasonic HVX 200 from US1photo.com

Everyone at this store is extremely friendly, knowledgeable and helpful.

Today I spoke with Alex (ex# 329), and he was great.
A month after receiving my order the battery charger failed. Alex apologized for the inconvenience and immediately shipped out a replacement.

To me the mark of a great company is excellent customer service (especially after you have received your order and they have received full payment!)

I will likely be ordering 1-2 more of the same camera from this company later this year specifically because of the excellent service (they also seem to have the best prices). Thank you Alex and US1photo.com for being an ethical, upstanding online store.

It was the best online shopping experience I have had in a while. I am truly impressed with this place.

I wish I could say shopping at B&H Photo was as positive and experience.
"

"Cheap, but at what cost?

I ordered a Canon 40D kit, which was advertised to contain a 18-55 IS and 17-85 IS lens, and other accessories. After buying it, they called me a few days later for verification. That's fine. However, they then later claimed that the description on the website is wrong, and that it was a price mistake. This claim was made after my credit card has been charged. A salesman tried to convince me that this was in fact a mistake, but regardless forced me to accept another package. The camera itself however was packaged decently.

Despite their less than stellar handling of the situation, they at least demonstrated a concern towards customer satifaction by telling the general manager to call me. Nonwithstanding the fact that they offered me a battery as a "consolation", the point of the call as I took it was to see what their sales rep was doing wrong. And wrongness aplenty:

-using other customers against the customers (the "why can't you just cooperate like the rest of them" mentality");
-making the customer feel as if there are no other choices in existence and automatically denigrating other companies that have supposedly low prices,
-And thus making the customer feel regret if the purchase is completed somewhere else vs. at US1Photo.

These are techniques that I expect from a politician in a smear campaign, not a camera company. This is not a criticism of US1Photo so as it is a stern lesson in acceptable customer service. I hope from the experience, though, that they gain valuable insight on the subtleties of convincing a customer to purchase vs. simply going too far."

"I'm extremely happy with my purchase of a Canon EOS Rebel XTi kit and accessories from US1Photo.com. I had questions before placing my order online; when I called the phone number listed, I received great information about their products. They saved me at least $200 on everything I ordered AND called me before packaging for shipment to ensure I had placed the order(not online fraud)and went over the order with me. Even gave me a person's name and extension if I had additional questions. Shipment came promptly and well packaged. Will definitely shop there again when I need additional items. Thanks US1Photo!!"

"Ordered a Sigma Zoom Super Wide Angle 18-200mm f/3.5-6.3 DC OS Lens for my Canon Rebel XTI on Thursday,Jan 31, 2008 at 10:30pm. Received lens via UPS on Tuesday,Feb. 5 at 12noon. Sigma retail price is $820. I paid $409.00 with 1yr warranty and free shipping. Everything is flawless. Won't hesitate to order from them again. Shipping time was quoted as 7-10 days. I received my lens in 2 shipping days! Great Stuff!!!"

"A great place to buy. No hard sell, though the sales person did ask if I wanted to purchase an extra battery, claiming the original would not last long (not true). Once I declined, it was not mentioned again.

Order was shipped within 48 hours and they called to provide me an order # shortly after I placed the order. When the order shipped, they promptly supplied me with tracking #.

I should note that I ordered over $3k worth of camera equipment (Nikon D300 and a variety of lenses), so I was justifiably nervous about the order. I should not have been.

I would not hesitate to order from them again, and will recommend them to others. Great prices and great service."