"Everything arrived exactly as advertised, no tricks, no games, no up-sell. By far the best price on an extended warranty. Fast shipping. Don't hesitate to order from them."
"I called US1 Photo Monday March 3 to order a Canon 30D camera (body only). After being on hold for 10 minutes, I finally reached a sales agent, who then put me on hold. After 5 minutes I hung up and placed my order online.
I received a confirmation email immediately after placing the order, but it took until Friday to ship, and there was no communication in the meantime. If you pay $13 for "rush service," your order ships the same day... I guess this is how they offer Free Shipping while actually getting the customer to pay for shipping (their policy clearly states that free shipping orders take between 2 and 4 days to ship).
In any case, I chose free shipping, and I assume my camera sat on a shelf for 4 days then shipped. My VISA didn't get charged until it shipped, and when it did I received an email with UPS tracking # I received it today in good condition. Although I ordered the "Body Only," the Canon box the camera came in was the box for a kit including lens. Inside the box, the lens had been removed, as well as the warranty card corresponding with the lens. Everything else was as it should have been. New US Camera in original wrapping with US Warranty, manuals and accessories in new original packaging. All in all, I would buy from them again if the price was right, although I would probably for shipping so I could have 4 fewer days worrying whether or not I am getting what I hope I'm getting.
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"The date may be off as I don't have the invoice here at work. Great price, blazingly fast shipping. Will order from them in the future."
"i take the time .. to come here and say that this store its safe and responsible , you need to buy in this store my camera arrives today and i have very good surprise ... (sorry for my english ) im very happy thanks a lot.. "
"If the only reason you found this seller was because they had the lowest price, rest assured that they are legitimate and responsible business persons as well. I have had several orders delivered from US1Camera and the price as well as the service rendered is as good as it gets!"
"I ordered a Canon 870 IS on-line Friday afternoon, not realizing the store was already closed for the week. Having delt with some shady dealers in the past, I wanted to call them before they told me to call to confirm(and add stuff!). I called at 10:30 this morning(Mon.) and told them of my order; they said the products were new(no grey market), with USA warranty, and would be shipped after processing. That was it, they didn't push a damn thing! Then about 2 hours later, I received an e-mail with the UPS sending #. I'll have to wait for the ground shipment, but so far these people get a 10; I got the cheapest(believable) price, and no hassle!---(update)Got the camera in 1 day(by Tue. afternoon, and that was by free ground shipping)!!! Can't find anything wrong with my purchase, am very pleased; was surprised to find they even threw in a free digital lens cleaning kit! This store has odd hours(closed from 1pm Fri. till 10am Mon.), but I'll stand by my rating of a 10!"
"I was first a little sceptical about the company. After reading some of the great reviews, I figured I'd give them a try, since they beat everyone's pricing by ~ $80 for the Nikon 70-300mm VR AF Lens with free shipping. "
"Great prices; very good customer service on returns"
"This shop is terrible.
I cant not trust others opinion , satisfied.
I ordered a camera one week ago.
So far, there has been no answer except first email. I tried to connect through phone and mail.
Phone is impossibl always. I waited almost 10 minutes at each call. email no reply.
I would not recommend this shop.
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" It is always a pleasure to do business with this company. They are very professional in handling our orders and have a great, service-oriented attitude. I have always gotten a good price and quick shipping for all equipment purchased from US1CAMERA.com. No gray market equipment, everything with USA warranty. The staff is knowledgeable to suggest equipment to meet needs. My latest purchases are Canon EOS-40D, 100-400mm, Sony A700, Nikon D300... The sales person (Jessica) is always very helpful and courteous.. Because of her I will definitely be shopping with US1CAMERA.com again!"
"Excellent customer service and fast shipment and lowest price without shipping and handling. Product is made in japan. Item is perfect working condition. What do I need more?
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"After doing a lot of research, I found US1Photo to have the lowest price and to appear to be a legit merchant. I ordered the Nikon D40 kit (US version, not an import) with 18-55mm lens and the Nikon Wireless Remote Control ML-L3 remote. Ordered it on 2/21/08, got free ground shipping and got it a week later.
The remote wasn't the cheapest (found it $10 cheaper at Amazon), but hey, I can't really complain. The camera is working great as does the remote. Good prices and good delivery speed.
I will continue to do business with them if they continue to have good prices."
"This was an order for a Canon EOS 40D body only. I ordered on 2/22/2008 and UPS delivered it on 3/3/2008.
I was very skeptical at first because their price was almost $100 less than everyone else. But everything was legit - all the manuals and accessories are there, and the USA warranty card.
It looks like they save some money by buying the kit with a lens, then remove the lens if you buy the body only and presumably sell the lens separately. So my "body only" was shipped with everything from a 28-135mm lens kit, but with an air pillow filling the gap where the lens was. Everything is there and intact.
They aren't kidding when they say 7-9 business days for free shipping! Some have gotten theirs sent quicker, but mine took the full 9 business days (I ordered it early in the morning.) One good thing is that my credit card wasn't charged until the day they shipped, so they weren't floating the money or anything like that. I can't complain since I bought it specifically with the 7-9 day business day shipping time to save close to $30 in shipping charges.
And there wasn't any signs that this was a returned camera - no finger prints on the screen, clock wasn't already set, etc.
Focus tests show that it doesn't have any significant front/back focusing issues (2mm at most, depending on the lens.) That's a relief!
Since everything was handled very well, I wouldn't hesitate to recommend them."
"Overall, a very positive experience.
I had spent quite a bit of time checking prices of various merchants, and US1Camera was the cheapest "legitimate" dealer (i.e. not gray market stuff) for the Nikon D300 and 18-200 VR lens.
I called on Monday to verify that this was a Nikon USA product (not gray market), after being on hold for ~5 minutes they answered and stated it was.
I ordered on Tuesday over the telephone within an hour of store opening. I was on hold for ~10 minutes. When they did answer I told them what I wanted, he verified the price, and I said that's what I want. He put me on hold for about 5 minutes before he came back to take the order (2nd hold sort of irked me).
He did try and upsell me on another battery & memory card (I think that was it). When I said no, he just moved on with the order. No pressure or hounding by the salesman.
I said I wanted 2 day shipping, and the salesman said 2 day would ship out on Wednesday (next day) and I'd get it on Friday. I wasn't sure why it would take a day to ship since I called first thing in the AM and was actually paying for expedited shipping, but as long as I got it by the weekend I was happy. I had also read here that items usually ship out sooner than they say they will.
Camera actually shipped on Tuesday and I got it on Thursday.
Biggest gripe was actually with UPS, since I had to wait all day for signature confirmation. Was out for delivery at 7AM, but they didn't show up to my house until 6PM. UPS should give a 4 hour window for delivery or something like that!
I was a little concerned since the contents were sliding around inside the shipping box. When I opened it a small part of the corner of the D300 box was smashed, but it was on the side that had cables and manuals. I don't know if it came from US1Camera that way or during shipping. Camera was OK. Was packaged with air bag cushions and things may have just shifted around a little bit in shipping.
Great deal and good service. I'd buy from them again."
"This company is great. They promised delivery in 7-9 days but actually delivered in 4 days. I had to return the product (not the store's fault) and the they issued a refund very quickly. No problems. No hassles. Highly recommended."