"US Appliance has went above and beyond in their superior customer service. Jamie was excellent to work with!! With the dryer arriving damaged from shipping 3 times in a row, Jamie went above and beyond to get the fourth dryer delivered to us in spectacular form. Definitely worth the wait. I would highly recommend US Appliance to anyone for their excellent service! Thank you so much!"
"It took twice as long as promised for delivery. White glove delivery would not unpack oven nor remove packing materials as promised."
"The order arrived on time. I won't know how well the product works for at least 2 months. There were some construction delays so the washer and dryer are to remain boxed."
"Good purchase experience; only time will tell about follow-up."
"My experience with US Appliance was wonderful. I was in urgent need of a beige microwave and the online customer service person was a fantastic help!! We were able to both look at my options and I was able to choose immediately!! My delivery was even a couple days earlier than I had anticipated, so I am very satisfied with US Appliance and their delivery system and I will definitely recommend US Appliance to my family and friends when needbe. Thank You!!
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"Everything promised was done. No hassles, no phone calls to find out where my appliance was and when it would arrive."
"We had the BEST experience on ordering a major appliance on line for the first time! I did a lot of price checking on line and in the stores before hand. For the money and with free delivery and short wait-list, we received my new double stove/oven in a timely manner. It was delivered in perfect condition and I would recommend US Appliances to anyone! Thank You So Much!"
"Excellent product, excellent customer service!"
"I was very satisfied with order process and delivery..very quick and professional, and delivery was on time...I will recommend you to my friends..Thank you.
Bogna Churawski"
"great place to order from ,got my washer dryer in time they said thank you "
"Quality and price-wise, you can't beat US Appliance. Received the product in plenty of time for the holidays. Thanks. I will definitely do business with you again."
"My experience is limited to ordering online, paying with my credit card, and checking on progress of the anticipated arrival of a shipment. The item I ordered was not in stock, but a delivery was expected January 1st--which is right now. Had hoped it would be available for Christmas. The company has been most helpful in checking on the progress of the shipment, but until the shipment has arrived, and actually delivered to my home, I reserve my final judgment. Their prices were definitely the lowest I have found (and I did my homework), which was an incentive to wait. PBP "
"Great ordering experience! Price delivery and service were all as I expected. Do you offer a extended service plan on this LG refrigerator?"
"The worst service ever seen!!!! They took over 70 days to completely deliver an order that was supposed to be delivered in less than 10 days!!! A stove was delivered 3 times damaged!!!! They would only call me to advise time of delivery the NIGHT before, and since I live in a condo and had to reserve elevator, it was a hassle."
"I ordered a Cuisinart Electric Knife from them. The Cuisinart box had a green sticker on it indicating it was returned defective. I opened the box and found the wooden block defective. In looking at their website, it didn't say they marketed returned merchandise. Before filing a formal complaint with the Michigan State Attorney General, I contacted their chat line. I've found many blogs where other consumers seem to have complaints about their purchases from US-Appliance. They claim they don’t sell defective or returned merchandise. They tried to refer me to someone else to register my complaint. I was in customer service for many years. I know that tactic. I strongly discourage anyone from doing business with US-Appliance. Their prices may be low, but you'll pay in other respects.
Status update as of 12-21-2013: I reached US Appliance by phone, and explained to them that the green sticker adhered to the side of the box indicated the product had been returned - defective. The rep said they did not sell returned merchandise, however I'm sitting here with a Cuisinart box with a fluorescent green label on the side that says the product is returned defective. Anyway, after a lot of back and forth, the company offered to credit my credit card, and provided the procedures to return the product. "