"I have purchased multiple items from US Appliance and every time the prices are competitive if not better but what sets US Appliance apart is the customer service. The couple of times I have had to call, they are very responsive and helpful. I wont buy appliances anywhere else! "
"I've ordered appliances online from distant sellers before. But I was a bit nervous about ordering a refrigerator this way. Mostly, I feared damage during shipping and the hassles of having to return it.
The refrigerator model I was looking for had recently been discontinued by LG, and US Appliance was literally only one of two sellers that still had some in stock. Since it was a closeout item, they also had a great price - over $500 off the regular price.
Since they had mostly good reviews on ResellerRatings, I decided to give US Appliance a try. I called to place the order and to make sure the refrigerator really was in stock. The person I spoke with was very polite and helpful. He double checked the stock, and then took my order. He told me it would ship within a day or so, and arrive in 3-5 days.
The next day, I received an e-mail saying it had shipped as promised, along with a tracking number for the trucking company. 2 days later the trucking company contacted me to arrange delivery. The truck arrived as scheduled and the refrigerator was in perfect shape. After I got it unpacked, everything worked perfectly.
One thing to be aware of is that the trucking companies provide curb delivery. Getting it from the street and into your house is your problem. In my case, the driver was nice enough to help me haul it up my driveway and into my garage and I gave him a good tip. But no guarantees that every driver will do that! I also had a backup plan in case he didn't want to assist me.
Bottom line - I had a perfect experience buying from US Appliance, and I would buy from them again.
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"Excellent price, service, delivery. Very satisfied."
"the people I worked with were nice and knew their job."
"Ordering was quick and easy, even with a "chat" technical question about the appliance (36" range). Delivery notification by email, followed up with a phone call from US Appliance as to what to expect. Delivery process was smooth and and timely. Would definitely shop US Appliance again for this type of purchase."
"Very easy website to navigate. Delivery went very smoothly. "
"Great! Ovens arrived ship shape and in the expected time. FedEx driver inspected his delivery and left when he was satisfied that all was ok."
"Was hesitant to buy a microwave online but was very please. The unit was exactly as expected and arrived in perfect condition. Will buy from US Appliance again."
"Highly recommend US appliance to everyone. Awesome experience, quick delivery! Very satisfied customers, twice!"
"I had very specific size limitations on purchasing a new stack washer and dryer, and after much searching, the CSR was able to find a Bosch dual unit that would fit into my limited space! The units were shipped out promptly and arrived with no damage. They're being put to good use, and we're still having fun figuring out all the settings. The best part of the deal is - the dryer does not have to be vented! Still don't understand it, but if we clean the heating element periodically, we find traces of lint. Amazing!!!"
"Fast secure shipping, all items arrived safe and sound, just as described on their website. Go to the big retailers to check it out in person then order from US APPLIANCE."
"I have nothing to say except A++!"
"Stuff shipped and worked just as they said. Prices beat the big boys."
"Shipping as predicted,Item arrived in perfect shape...will buy from again."
"No fuss, no muss. Rapid delivery and no problems. Good purchase, better price than anyone, and a nice appliance."