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Verified
5/5

2017-08-31

Excellent service!

"Great service, quick shipping I'm very satisfied."

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Verified
1/5

2017-08-10

Not allowed to inspect before signing for delivery of dishwasher

"US Appliance calls you to inspect your appliance before signing for it. The delivery person refused to let me do that. US Appliance should insure their contracted freight companies know the US Appliance rules. As it turned out, the delivered dishwasher had been damaged during shipping, but the damage was only visible inside the dishwasher. It had obviously been dropped while in the box on its upper front corner. The dishwasher had hidden damage as well which required 5 appliance repairmen visits over a 2 month period, and I'm still not sure it's really fixed. This wasted a lot of my time. We had also recently ordered a washing machine from US Appliance that had 2 shallow dents in the bottom of the front panel. Not that big of a problem, but given the dishwasher damage, I will definitely not order anything else from US Appliance, since their shipping can't be trusted."


Verified
1/5

2017-08-03

HORRIBLE CUSTOMER SERVICE

"I was in need of kitchen appliances set checked on their website it showed items was in stock ready to ship and would be delivered in 5 to 7 business days. And I called them over the phone to make sure if everything is accurate in terms if delivery date and such and she double checked with warehouse and confirm that items were in stock and ready to ship. So I went ahead and place the order July 19th. I called them today August 2nd and they told me they are out of stick for range and they may get it in 10 days and such. This is just redicilious . The set was one of my customer who is trying to sell his house. His because of this company everything delayed for 2 weeks. Never buy anythin6from them. They have very horrible customer service. They never try to help you out.
HORRIBLE EXPERIENCE
"

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Verified
2/5

2017-08-02

Little help here

"The driver unloaded a four-piece appliance set at 10.30p on the side of the street. My 70-year old uncle had to beg the driver to help use the driver's dolly and extra hands to wheel the appliances into the driveway. I know the driver had a long day and was looking to close his shift, but how about not dropping the load in the street and/or spending 10 more minutes offering to help an old guy with the delivery. "


Verified
4/5

2017-08-02

My review

"So far appliances are great. Email communication was a little spotty though. "


Verified
5/5

2017-08-02

Top notch

"Very happy with the entire experience. US appliance played a large part ( refrigerator, microwave, dishwasher) in my kitchen remodel. Their website made it easy to do research before the sale. When I needed a CSR, Dom was instantly available online to answer questions and he knew his stuff. The delivery was on point and the driver went above and beyond with helping to get the things into the house after my help went ghost.

Oh, and did I mention the great deals? GREAT prices.
"

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Verified
5/5

2017-08-02

house flipper NY

"We remodel houses and have ordered 3 sets. We have had no problems that were not fixed right away. The staff was great to talk to and ordering on line is easy. There is always someone you can chat with if you need to."

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Verified
5/5

2017-08-02

Very good website

"Carefully packed and delivered on time"


Verified
5/5

2017-08-02

Good quality

"The appliances were delivered in good shape and as expected. The refrigerator was a bit smaller than the picture appeared, but that was our fault for not looking at the details. We were very satisfied with the purchase and delivery. The appliances went into a rental house."


Verified
5/5

2017-08-02

Excellent!

"Ordered a new fridge, price was well below what places in our had it listed for. If you don't mind hooking the appliance up yourself, this is a GREAT place to purchase from!! We knew when we ordered they would deliver but not cart inside or hook up. The cost savings was well worth it! "


Verified
5/5

2017-08-02

US APPLIANCE GOOD CHOICE

"We were pleased US Appliance. They delivered our stove in timely manner. It was in great shape and cheaper then we found it any where around us. I would use them again."


Verified
5/5

2017-08-02

Amazing!

"From ordering (love the customer pictures in the review section! Really helped me decide what finish I wanted), to pricing (they even beat the scratch & ding appliance store here in dallas!) to delivery (holy cow were they quick!), to quality upon opening - absolutely every aspect was top notch. I've already recommended US Appliance to several coworkers, can't say enough good things about them!"

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Verified
5/5

2017-08-02

On time and looked great.

"We love our new kitchen set. We will be using you for our next appliance purchase. "

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Verified
5/5

2017-08-01

Great US Appliance

"I can just good things saying about US Appliance delivery was on time the Washer was a great Deal best in America, the lady on the phone was very helpful and friendly what do you want more?..If I need Appliances again I call US Appliance again!!!"

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Verified
1/5

2017-08-01

JUNK TRASH COMPACTER

"Purchased a Krushr Trash compactor on 1/27/17, invoice number WEBU uU9073. Crusher door has fallen off, screws have come loose and the compactor does not function properly and often gets stuck.

WE paid $1223.00 for the unit. Contacted customer service at Krushr & spoke with Jerry. He initiated a claim and contacted Value Appliance, Roseville, Ca., ***-***-****. On 2 occasions, 6/29/17 & 7/11/17, Value Appliance sent a technician, Lynn, who attempted to resolve our problems to no avail.

Now we were advised a new door was being ordered but it is allegedly back ordered. In the meantime we have no way to take care of our trash.

This unit is a piece of expensive junk and should be returned to the manufacture.

Shame on your Krushr.

Bill Moe
3101 Lennox Drive, El Dorado Hills, Ca.
***-***-****
****@****

"