"I wanted a flag of every country I visited throughout my life so I ordered them from the US Flag Store. The response was rapid and the flags were, to me, of very good quality. I forgot to order Spain and need another England so I'm ordering more."
"Bought a Cross of St. George and Union Jack. Both were very high quality. They get "beat up" in weather, sun, wind, etc. When these get looking shabby, we'll be buying more. May get U.S. flag, too, although we can get them locally."
"Damaged flag pole dome+set screw missing. Call placed on terminal hold. U S Flag has good product but this company not good."
"I placed two orders,with U.S. Flag.I received everything on time and in good condition. I couldn't find what I needed in 5 stores."
"It was easy to order and quick to arrive."
"Love the flag has held up nice ."
"The flags are nice, price is ok, but missing the rubber donut for one of the flags. Not a huge deal, just an inconvenience of having to drive to the hardware store and find the right one."
"Great price on quality flags - fast shipment too!"
"Easy to shop with full descriptions of products offered. Easy to select product and place order. Order arrived timely as it was scheduled. Product met the online description. Will definitely shop there again when this old glory fades and is retired."
"Second purchase from the US Flag Store. Always easy to purchase on line and shipping was easy fast. "
"Order placed on 17 Aug 2018: custom service flag, two service flag decals, service lapel pin. Today received the two decals (3.5"x5"), lapel pin (~2" long plastic bag). These items were packed in a 3"x3"x6" corrugated box including an air bag filler ~3"x6"x6". Shipping costs: $5.50. Credit card has been charged for the full order amount but, according to Online Stores, the custom flag will not ship for another 10-12 business days.
If you cannot discern any issues in the placement, fulfillment, and completion of this order then you need to take a deeper look. You might want to start with the initial order communications regarding fulfillment expectations to the customer. Then you might want to review your shipping process as it is evident that the method to ship this order was wasteful. A simple 5"x7" padded envelope would fit the bill and be less expensive for your company. Lastly, if you are going to make a partial shipment do not charge me for the full amount until you fulfill your obligation: deliver the goods, take the money. At this point no future orders from through any company distributing through Online Stores."
"As is ALWAYS with this store, the quality of the flag(s) is top-notch. Perfectly manufactured polyester "Ol' Glory." A PROUD addition to the front of the new house. Yep. I HIGHLY recommend these to a friend. Shipping WAS a little bit pricy but that's what you have to deal with regarding the USPS I guess. Totally satisfied with the flag. d"
"I plan on placing the flag I ordered on my dads headstone, and it looks like the flag will be touching/resting the ground. Other than that the flag is what I ordered"
"I ordered a large number of flag poles that I needed to receive in time for an event that was taking place three weeks later. The stated shipping time was two days. I followed up after two weeks of not receiving anything or getting any messages, and was told that part of my order was backordered. I asked that they please send what was available right away, and was told the order would go out that day. Several days went by without any delivery or message from the seller. I had to follow up twice more and was still not 100% confident that I would receive my order on time. (And, by the way, I had to wait on hold at least 20 minutes each time I tried to reach the seller.) I spent two panicked days calling flag companies along the East Coast to have a backup plan. I did finally receive my full order in time for my event, but not after losing quite a bit of sleep about it. I would never, ever order from this company again. "
"Planned on a ceremony, never received the flag. had to buy one locally. Called three times. not friendly staff. "its in the mail" I Should have bought made in china flag. "