"Very Happy with the Flag and delivery thank you"
"We ordered flags for or neighborhood Fourth of July festivities, only to be disappointed in what we received. When our 70 flags 12x18 inch flags arrived and we unwrapped them from the rubber bands and noticed that 3 of the flags had been cut somehow? Not sure how this happened or how they even made through inspection, but they did and were mailed to us. Also, the flags were not stapled well to the yard stakes and many came loose causing the flags to flop over once placed in the yard. I have the same flags I bought from a store about 10 years ago and nothing like this ever happened to those flags. We only ordered new ones because the old ones were a little faded. I feel the quality on the new flags was very cheap. I called on July 3, 2018 to explain our disappointment in the product and the office was closed to observe the holiday. I left a message and was told someone would follow-up, and have yet to receive a phone call! Not sure I will use this company again. "
"The entire transaction was very good and the quality of the flag was beyond my expectations. Very durable."
"Purchased U.S. flags for veteran's graves and they were great quality at a very reasonable price. Shipping was fast and they arrived in excellent condition. Would buy again from US Flag Store!"
"I thought that i had ordered a cotton coffin flag for my father but it's not like any cotton that I've ever seen. The flag was stiff as a board and had to be ironed so that I could get it folded into a triangle for the case. The cases was twice the thickness that I've ever seen for a case. Had to put a beach towel behind the flag so that it would stay in place. I also ordered 2 brass nameplates and the website said that if you ordered 2 or more plaques that they would be $4.00 a piece. They charged $5.68 a piece and I only received one. I tried for over a month and after 4 phone calls and over 2 hours combined on hold time to talk to someone I never could get the second nameplate. I finally gave up and got my money refunded for the nameplates. I would have shipped the flag and case back also but I threw the original boxes away and they will not provide more boxes to ship them back although they gave me authorization. I can't find anyone in town to pack them and UPS and the post office does not want to ship the case anyways because there is glass in the box. The Flag, case and one nameplate are now in the bottom of the trashcan. Don't waste your time or money buying from any of the companies that they own. You'll just be throwing your hard earned money away. One of the worst companies that I've ever dealt with."
"It took forever to receive my order. I tried calling a couple times, etc. but it was all in vain. You need to improve Customer Relations and communication. After I ordered, I had no communication from the company. I was also wondering where my order was but I couldn’t even reach anyone. It was a frustrating experience, and I doubt that I will ever order from you again!"
"Great product - quick delivery - made in USA - all good."
"Ordered a flag and a pole, checked the order a week later, status was backordered. Checked a week after that, backordered. Checked 2 weeks after that, can't look up the order at all by my order number so I called the 800 number. She said order had been canceled. NOT IMPRESSED. Better customer service would have let me know when I ordered that it wasn't in stock. Better customer service would've been to email me if/when there was a problem with my order Better customer service would've emailed that my ORDER WAS CANCELED!
This was a Father's Day present that never happened. Will NOT order from here again. "
"What I wanted! From a great store!"
"Flag delivered as promised without delay. Made to last even in big winds off Lake Michigan.
Seems to be a really great product."
"How was your experience with US Flag Store?
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Ordered in May 2018; no update for status
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Ordered in May 2018; no update for status and no return of numerous requests for information.
Unacceptable!
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Order date: 05-21-2018
Order # SO6016386
Web Order # ***-***-****
Status: Closed
Shipping to: Gary Bies
Billed To: Gary Bies
Order Items:
SKU Item Name Quantity Status
MILMAR1218HF Marine Corps Flag 12" x 18" on 24" Wooden Stick 36 Processing
Great Story!
minimum characters
Invoice #
***-***-****
Purchase Date
2018-05-21
05/21/2018
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"My order not received! Repeated attempts to contact you by phone and email goes unanswered! Order was placed on July 10, 2018. PO# ***-***-****. The 3'x5' flag was receicved, but no flag pole!"
"I received my flagpole without holes drilled into it. I called customer service and after 40 minutes, I got someone who didn't know the placement of the holes and WOULD CALL ME BACK. I didn't hold my breath, thank goodness. I am certainly not handy with a drill at my age and have to hire someone to do this for me. Their suggestion, pack up the whole thing and mail it back. Sorry, I'll just have to pay someone."
"Fast turnaround and a quality flag at a great price"
"We've ordered small flags for parade distribution several times and are pleased with quality, quantity pricing, and delivery speed. Wish more parade participants would change from distributing candy to kids (17% of whom are already obese) and move to items like flags!"