"Was given priority shipping, and received the package soon after. Item is in great condition, and functions correctly. Good product."
"STEER CLEAR
This company are hopeless. I'm still waiting for my refund. I have provided them with a post office.co.uk tracking number. XB473145599GB
So I know they have received it.
As of 27th April 2014. still no sign of my refund. Returned item 420012 on 30th March.
I have phoned and emailed numerous times. They never get back to me.
I am now going to post this on as many websites as I can find. So other people are warned about this company and steer clear.
You have been warned. "
"never trust this site, not at a responsible site, i have ordered 10 units of nexus 10 tablet and they shipped only 5 units with open box condition and missing chargers, and when i complaint about this missing 5 units and missing charger cables until now they havent resolved the case and keep on delaying. totally irresponsible. almost 5 months no reply from concern authority. its 5 months already. totally irresponsible site.
super stupid site"
"- Very interesting prices for Nikon cameras!
- Fast shipping from Europe!
- Accepts Paypal payment!
- Courteous and fast contact!
- Positive buying experience!"
"wort experience ever. Keep away! These people lie about stocks in their shop, leeave you waiting for 10 weeks or more after payment. Their warranty service iseven worse."
"Colis conforme a la commande et en bon etat
Service rapide compte tenu de la distance (chine )
Prix parfait : une optique pratiquement gratuite au prix du boitier.
Moi je n'ai rien a reprocher : le conseille."
"Good experience buying quite an expensive piece of electronics. Delivered safely and well, and works perfectly."
"I have given them 1 star as there wasn't an option to give them a zero or negative rating!
I bought a mobile phone from Valuebasket – it came with their 'awesome' 36-month warranty! The purchase went ok, but that's where the customer contentment and customer service ends!
The phone died after a couple of months and I used Valuebasket's RMA service and posted it back to them for warranty repair after being informed that it should take them approximately 10 working days to turn around.
33 WORKING DAYS LATER, after a dozen email enquiries, they still have my phone and I have absolutely no clue where it is or whether I am going to get it back, Their website based repair tracking system does not work - BIG SURPRISE.....NOT! They have not sent me one proactive email - all emails I have received have been in response to queries from me and every one says something along the lines of the most recent one I got:
"We apologies [sic] for the delay and inconvenience may have caused. We will do our very best to have this sorted out the soonest possible time and will be prioritize this matter. Rest assured that we will closely monitor this case as soon as this is resolved.Should you have further queries, feel free to contact us again."
DO NOT BUY FROM VALUEBASKET - AS SOON AS YOU NEED TO USE YOUR FANTASTIC 36-MONTH WARRANTY, YOU WILL HAVE PROBLEMS - JUST PAY A BIT EXTRA AND SUPPORT YOUR LOCAL VENDORS.
Have a look at http://forums.whirlpool.net.au/archive/2169579
"
"tried to telephone the Auckland number twice, call got disconnected, emailed an enquiry to check on delivery date, reply linked me to good information. Item delivered 7 days after order was placed. Good service times, considering item come from Hong Kong."
"Suite à mon achat: Samsung S4 je peux dire:
merci à ValueBasket les prix sont compétitifs et service irréprochables...
lillo"
"A good website,I received the camera ordered right in time,at the 9th business day as promised,well packed and in an excellent shape.The bill was not found,so I asked their support center which replied that I can print from the Delivery Satus Page.Certainly,I'll be back to this site for further oders."
"AVOID VALUE BASKET AT ALL COSTS
Ordered a laptop on 16th Jan.
After three weeks of chasing, they still hadn't shipped my item, so I cancelled. They promised a full refund immediately.
24th Mar and I'm still chasing them for my money.
They are scammers. Avoid at all costs."
"I Recieved the camara i ordered, which having now looked at the customer feedback ( those not written by valuebasket) i feel lucky, a bit late. The camara functioned for half an hour before the lens jammed. This is obviously not there fault but now the problems begin. Their website claims that you will recieve feedback regarding the return in 5-10 days, 1 month later all have recieved is return e-mails telling me not to worry. Having spoken to someone on the telephone i was informed that the camara had not reached Hong Kong. The return address label i was given was for Barcelona. I strongly suspect that i will not see the camara or my money again. "
"Site and selling are fake in my viewpoint.
The money is grasped immediately from credit card and delay expedition is immediately stated automatically.
No contact is permitted nor by telephone or by mails; you talk with an answerig machine and get the same reply for any question.
Some evaluation sites seem shill too (contain only positive rates) or some are periodically bombed with positive feedbacks to balance the negatives and set the rate higher.
You cannot pay through Paypal or “on delivery”, you can’t verify the expedition, you have no sensible reply to sensible request.
They use domain and language of singular State but there is not a phisical place, office, address, … out the place they are broadcasting their automatic mails: Hong Kong.
Do not hope to have tha money back; just go to the Autoriry of your country to report the fraud and ask to shut the site view (in Italy it is www.agcm.it).
"
"At last, I received my phone after 12 days. Happy with the item though. Thanks"