""BEWARE ... YOU TAKE AROUND ... SITE ABOUT PRODUCT AVAILABLE AND THEN DO NOT SHIP ANYTHING.
FURTHERMORE, THE ANSWERS ARE FAKE AND CUSTOMER SERVICE precompiled ....
NONE THE LAW AND DOES NOT RESPOND TO QUESTIONS BUT CONTINUE TO APOLOGISE WITHOUT EVEN KNOW WHAT THEY SPEAK!
I HAVE CERTAINLY LOST MY MONEY (€ 463) BUT I AM COLLECTING ALL FOR MAKING CLAIMS AND REPORTING AUTHORITY 'GUARANTOR OF THE MARKET AND COMPETITION!
ARE THIEVES .... DO NOT BUY ANYTHING FROM THEM VI scrub MONEY!
FARO 'THE WORST ADVERTISING' POSSIBLE! ""

"Hi,
I placed an order for a tablet for a xmas present on the 2nd Dec 2013. Product did not ship in the following two weeks even after chasing by email and telepnone calls to customer service, although my money was taken... I have now cancelled the order and am awaiting my money back. I will chase with my bank. This company is bordering on fraudulent for not honouring their agreed timescales, automated responses to emails and blatant lies regarding stock they claim to have on their web page.
Steer clear!! Pay more and buy your product elsewhere."

"Do not buy on Value Basket ... I ordered a camera in june 2013 ... after 6 weeks they answered they cannot deliver and since this date, they have my monney 270 euros

it s a nightmare

NUMÉRO DE COMMANDE DATE EXPÉDIÉ À PRODUIT MONTANT TOTAL STATUT
78507 - ***-***-****-06-18 BLONDEL Damien Caméra GoPro HERO3 Silver Edition
Cartes SanDisk Ultra microSDXC UHS-I 32 Go (Classe 10)
271.89 Demande de Remboursement en Haute Prioritée
Toutes nos excuses pour la gêne occasionnée. Votre demande de remboursement a été transmise et est actuellement traitée avec haute priorité. Un email de confirmation vous sera envoyé une fois le remboursement réalisé."

"J’ai effectué une commande le 06/09/2013 pour un Nokia Lumia 920 d’un montant de 273,90 €.
Suite à 2 rappel par E-mail, je décide le 21/09/2013 d’annuler la commande pour non respect des délais mentionné dans leur Contrat Général de Vente.
Nous sommes le 14/02/2014 et je n'ai pas encore reçue le remboursement de ma commande passé le 06/09/2013 que j'ai annulé 2 semaines après suite à non respect des délais. Je vous conseil fortement d'éviter d'acheter chez ce marchand : ils prêchent la bonne parole et ont toujours des petits problèmes techniques qui fait que votre avoir n'est jamais effectuer. Est ce que vous avez des adresses de personne hautement placé pour pouvoir défendre nos droit et d'interdire ce commerçant d'exercer afin que d'autres personnes ne tombent pas dans le même cas. Merci."

"Very fast processing and delivery - ordered on Tuesday night and received on Friday morning (from Hong Kong to New Zealand!). The vendor upgraded my order to Priority Delivery (by DHL) without any additional charges, and the item was received in excellent new condition.

I am very happy with this purchase and the service. Will definitely buy from this site again. Good job!
"

"I am shocked that a company offering such poor service can still be trading. When I first bought the camera from ValueBasket, I did so from a company that at least appeared legitimate; a smart website and reasonable prices.

My first phone call to the company, having realised my order was taking a while longer than it probably should, left me feeling reassured rather than concerned; my order was apparently upgraded to 'priority' which, having read all the forums on ValueBasket, appears to be the case with everyone; as it says in Disney's The Incredibles 'if everyone is special, no one is'.

I quickly realised all my calls and emails, each answered with a few copy and paste paragraphs from 'how to be good at customer service', were not helping and, when not of my questions could be answered, I gave up. They could not say when my camera was likely to arrive or tell the cause of the delay.

I cancelled my order. Then the problems have really started. Despite emailing and calling every day, I have been told - by different agents - that my refund will take 3/5/7 days to be 'initiated'. I understand that the process to send the money back may take some time when their company is in Hong Kong, but pressed them as to why it would take that long to press a button to 'initiate' it. Again, all replies read 'we are very sorry for you inconvenience we understand times like this can be frustrating etc etc etc'.

All I want is my money to be returned but there is still no sign. Fortunately, RBS will be assisting because of the dispute and hopefully it can then be resolved."

"Site à éviter absolument !! Ne respecte aucun de ses engagements tant pour les dates de livraison que pour le délai de remboursement.
Le pire site commercial avec lequel j'ai pu travailler."

"I cancelled an order with this company and since cancelling the product, I was told it would take a few days to refund. I have since sent 5 emails, and three emails from two different customer service officers came back to me with THREE DIFFERENT EXCUSES I have made numerous calls with one reply we will email you once refund has been initiated. They were very quick to take my money and to cancel the order but even slower refunding my money. The company is a joke and will be taking further action with my bank if I do not receive a payment soon."

"the website is not serious.
Everything on the site is misleading, no product so nthing to send and no refund available, a pure scam. "

"I have been waiting over two months for this company to refund a cancelled order.
DO NOT USE THIS COMPANY!
Have given one star because I cannot give a minus score.
Have you noticed any positive feedback has 5 stars, nobody is that good unless they are writing the reviews themselves.
All I have received from them are empty promises and NO action.
DO NOT USE VALUEBASKET. COM"

"Order 03 sept 2013 (in stock product)
Payment via VISA on 05 sept (very fast)
Cancellation on 08 Oct 2013 after various and ridicules reasons for non delivery.
today 15 Nov 2013: also ridicules reasons to delay the refund

i want to put zero star (but it is impossible)"

"real value real deal is keeping it real"

"They keep money and doesn't delivery the product. They promitt to refund the amount but they didn't made it. I write this review more yhan 2 months after the order. Incredible!"

"Excellent service. Both of my deliveries were upgraded. They arrived in good time. The products were packaged really well which gave me no concerns in regards to damage. I have recommended Value Basket to friends and family."

"I ordered a Nikon AF-S DX Zoom-Nikkor 55-200mm f/4-5.6G IF-ED VR Lens from ValueBasket. At 188SGD the price was very reasonable. I received the item within 3 working days after they shipped it out. The item was in very good condition and I was very satisfied with it. I look forward to ordering more items from valuebasket in the near future."