"I placed an order for an in stock item on 20 December (£199.99). By 4 January the item still had not been dispatched so I decided to cancel the order. A reply came back offering express deliver and a free memory card but I declined this offer on 5 January. On 14 January I checked my credit card and still no refund so followed up with a further email. Had a response saying they would process refund as a priority. Guess what 21 January and still no refund. I'm now following this up through the online payment vehicle, Skrill and my credit card company. £200 down for over a month now - not impressed at all. Will not use Value Basket again and could not recommend to anyone else."

"Ordered a Nokia 1520 11-Dec-13.
Chased them after a week and they said they would expedite my order. I think the Valuebasket meaning of expedite is do absolutely "nothing". From the 18-Dec-13 I checked my order daily and chased them up. Granted they were always polite via email and on the phone but you do just get the impression they are lying to you and fobbing you off.


By 23rd December I realised the phone was not going to arrive for Christmas so I rang and cancelled the order. They verbally confirmed that the order was cancelled and advised I would have my refund in 3-5 days. I was disappointed but not deeply aggrieved.
Before I could even put the phone down I miraculously received emails from valuebasket replying to my previous emails. The lady assured me she hadn't just send them but again I didn't believe her.
On 30-DEC-13 I received an email to say that they had shipped the phone! I rang them and they gave no reasonable explanation why they had shipped the item, but insisted the refund would not now be processed and I would have to wait until they got the phone back in the UK returns department. They advised me to refuse delivery. DPD tried to deliver the order on 2-JAN-13 and I refused the delivery.
I tracked the parcel back to valuebasket and it made it back to the the UK returns department on 4-JAN-13. I contacted them and they said they could not refund the money to me until returns had confirmed they had the phone back. I checked daily that they had got the phone back and each day they said no but I would get my refund as soon as they confirmed they had it back. On 15-JAN-14 they emailed to say they had it back but could not make a refund until the phone arrived back in Hong Kong mania warehouse.
It seems each time they set a target they then get there, then change the goal posts. How long it will take to get back to Hong Kong I can only guess but this companies anta seems to be, lie, cheat to keep your money as long as possible, if not forever?

Do not go near them. Going to lodge a section 75 claim with my credit card company today.

How long will my refund take? I will update this post daily.

15-Jan-14 Going to lodge a section 75 claim with my credit card company.
16-Jan-14 After my email yesterday pointing out they said they would refund my money within 3-5 working days of receiving my parcel back at their Uk returns department and then saying they had to have it back in Hong Kong first, I got this.....
"We apologies for the delay and inconvenience caused.
We will do our very best to have this sorted out the soonest possible time and will be treated with high priority. We have escalated the matter for you this time in hope that this matter will be resolved shortly. We will inform you about any movement as soon as it occurs.
Please feel free to contact us anytime again.
Best Regards,
Jaydee
Customer Service Officer
ValueBasket.com
www.valuebasket.com

Which basically means we are going to hang onto your money as long as possible, tell you lies and just keep stringing you along. So today I will call them and will update the post tomorrow.

DAY 39 - Jan 19th. Still no word from Value basket about whether the phone has made it back to Hong Kong. Think they maybe walking it back overland and taking in stop overs in major European capitals en route. Tried to ring them today but they don't work weekends so no luck there. Will try to ring and email tomorrow.

Day 40 - Jan 20th 2014. Tried ringing them today but after 25 minutes on hold gave up and sent this via email.
Hi,
Please can you explain why I was told on 23rd December that I would get my refund within 3-5 working days?
Can you explain why I was then told the item was shipped and I couldn't have a refund?
Can you explain why I then told that you could make a refund when you received the item back at your UK returns centre and the refund would be done within 3-5 working days of this happening?
Now you are saying it will have to be back in Hong Kong first, why? You know you have it back?
Is this just a scam to retain monies as long as possible to gain interest on them?
I tried to contact you at 11:35 today but after holding on for 25 minutes I gave up and emailed you instead.

Day 41. No response to yesterday's email so I rang them. Actually got through fairly swiftly. The lady is spoke to could not tell me any reasons why I hadn't got the original verbally agreed refund, or why the item had been posted out to me, or why I had been told refund would be done when returns UK got it back. Her current status is "Logistics have confirmed the parcel is in transit to the main warehouse". She could not quantify how long this would take but did say she would escalate my concerns to management, though she could neither put me through to them or contact them herself as she only has an email address????
Just one thought about the whole thing and this 3 year warranty they offer, I'm thinking perhaps they do that as it takes them that long to ship an item? On the flip side would I ever use it, imagine sending an item back for repair or a refund, I think that would be a risky and time consuming endeavour.

Day 42. Well they have stalled again with the usual email response.
Dear Peter,
Thank you for your email and we sincerely apologize for the inconvenience caused.
We would like to inform you that we have chased this up with the relevant department and once we hear back from them, we shall email you accordingly. We seek your extended patience for this matter.
Meanwhile, should you have further queries, please feel free to email us again.

Best Regards,
Jaydee
Customer Service Officer
ValueBasket.com
www.valuebasket.com

Doesn't tell me anything or answer and questions asked and no word from the secretive "Management" who even customer services cannot contact................

They did however take the time to delete my post from a TrustPilot review as I had mentioned the name of the customer services operative in the review. Perhaps they do care what people think of them after all?

Well its 30January14 and I finally got a result. Sadly not from ValueBasket as the phone still appears to be on the slow boat to China. My credit card company have made the refund to me and will persue ValueBasket for the money. I think I can safely say I woo Denver use ValueBasket ever again even if they offered free beer, with a cash incentive and a 100 year warranty on my life expectancy. What a shower!

"

"Super slow unreliable costumer support !!! IMPORTANT

Idk if there's a real costumer support in this "company" or if it's a real company in the first place !! I returned a Mobile phone due to manufacture defect and they gave me a shipping address in France. Before the item arrived to that address it was held by French costumes cause they needed a phone number of the receiver in France. I contacted Valuebasket by email to send me a phone number but they sent me a wrong number (and it seems on purpose..they wanna stall ) and idk if the address is gonna be fake as well !! Anyway , just try to call their phone number in UK...surprise ha ?? IT's FAKE not used number...my mobile phone now is held by french costumes since 5th November due to wrong receiver number !! I already spent 100$ to ship it there ...should I spent another 100$ to ship it back ??!! it's not working anyway and fixing it will cost me as a brand new device !!!!"

"Commande d'un téléphone portable passée le 29 novembre 2013, nous sommes le 15 janvier, commande pas encore livrée.
Pas de suivi pour nous avertir du problème."

"WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. 14 DAY MONEY BACK GUARANTEE IS A JOKE. CANCELLED MY ORDER AND RECEIVED CONFIRMATION OF CANCELLATION FROM VALUEBASKET ON 19 DECEMBER. 14 JANUARY AND STILL NO REFUND RECEIVED. WILL DO MY BEST TO ENSURE THAT ACCURATE FEEDBACK IS LEFT ON WEB FOR THIS RETAILER."

"
Commande passée le 30 Juin 2013 Non Reçu Non Remboursé Aucune Nouvelle

Bonjour,
Après une commande de deux objectifs passée le 30 Juin 2013 et une livraison prévue sous 5 à 10 jours, nous avons par plusieurs reprises annulé notre commande et relancé le service client pour être remboursé. Leur réponse : "Demande de Remboursement en Haute Prioritée
Toutes nos excuses pour la gêne occasionnée. Votre demande de remboursement a été transmise et est actuellement traitée avec haute priorité. Un email de confirmation vous sera envoyé une fois le remboursement réalisé." Nous nous contentons de cette réponse depuis le mois d'Octobre 2013. Toujours pas de remboursement ni de livraison."

"I found ValueBasket unfortunately by chance when browsing the net. I placed an order for a Christmas present for my Son on Dec 1st 2013. My account page continued to say order processing weeks later. But my money had been debited straight away from my account! I email them 4-5 times asking when it would be dispatched. They made no effort or priority after me chasing this order several time and was left to do all the chasing.
After this very frustrating service realized that this order was done weeks ago and needed it by 24th Dec latest. After the huge disappointment realized I could not rely on ValueBasket and it was not going to arrive In time or NEVER!

It is now 14th Jan 2014, they still have my money and I have not received my goods and have heard nothing from them after calling them twice last week. They promised to get this to me last week but have failed to do anything. I feel very angry and upset and believe this company needs to seriously look at its quality of service all round. Not fit for service from my experience!"

"BEWARE SCAM SITE- I have waited nearly 4 months for my refund. I purchased Sonos equipment worth several thousand dollars. The next contact from them was that there would be a delay in delivery as 1item was out of stock. I felt uneasy so went on line and read reviews complaining of problems so I cancelled the order and requested a refund. When you call their customer service numbers, they gave repeated assurances initially that the refund would be expedited in the next 48 hrs. Then it changed to them having a problem in their "Refund Gateway". Then it changed to me needing to agree to completing forms for them to transfer the refund by bank transfer, despite my insistence that it should be refunded to the credit card from which the money was paid. I notice that there is now no information on the status of my order in my valuebasket account. I have reported them to the Australian Consumer Complaints Commission ( ACCC) and my bank and await some action. Do not consider buying from this site. I suspect favourable reviews are also scams."

"Avoid this Seller! My order never arrived. Completely fraudulent online Seller."

"Hello,
I am writing this e-mail because I do not know to go to to have my order.
Order Placed on Dec. 1 for an item Mentioned in store, and still not received.
Answers from valuebasket.fr are stéréothype automatrique systematic and always very polite but true answers to my questions I don't get; That is to say, WHEN DELIVERY.
Thank you to intercede with Valuebasket.fr. to get my order.
Regards Lawrence De Koning

Bonjour,
Je vous écris cet e-mail parce que je ne sais pas à qui s'adresser pour avoir ma commande.
Commande passée le 1er décembre pour un article mentionné en stock, et toujours pas reçu.
Les réponses de sont valuebasket.fr stéréothype automatrique réponse systématique et toujours très poli, mais fidèle à mes questions, c'est-à-dire, quand la livraison.
Merci d'intercéder auprès Valuebasket.fr.
Cordialement Laurent De Koning"

"Update on my earlier review from 4/1/2014:
After almost a 1 month a parcel has arrived (upgrade to "express" delivery took 10 days!!), and no promised cleaning kit as a compensation for the hassle and delays included!
But the worst discovery - the lens is obviously used one, wears signs of heavy using, and seems to be faulty with looses zoom barrel!!! I've paid for new products and received piece of junk instead!!
PLEASE, EVERYBODY, TAKE THIS AS A SERIOUS WARNING!, DON'T BUY FROM VALUE BASKET, YOU'LL REGRET IT, END UP WITH SO MUCH FRUSTRATION AND NEVER ENDING NEGOTIATING TO GET YOUR MONEY BACK!!!"

"Even if I had to wait longer then what it was supposed to be and longer then the 7 days announced on the order, I was finally happy to have the camera in my hand, finally.
The problem is that fews week later I realized that some options of the camera are not working and NOW, the customer service (the so called SAV in France - Service Après Vente) is not taking seriously my demand. So far I do not have any information about the procedure to follow in order to get my camera changed or repaired while it's still covered by the warranty."

"DO NOT!! I repeat DO NOT!!! ever purchase online from ValueBasket.com you will regret it. I have purchased an item on 23 October 2013 and until today it was not delivered. Go to You tube and you can review many videos about this unethical company. I am writing to MDA Singapore and Commercial Affairs Department to ban this website in Singapore to save others from being cheated. "

"Melagiu kompanija!

Nepirkit is sitos kompanijos ,nes as nusipirkau telefona pries du menesius ,bet dar negavau .
Praejus apie 3-4 savaites buvau nusprendes nutraukti uzsakyma parasiau kad atsisakau uzsakymo tada jie man atrase tipo atsius expres pastu ir dar dovanu ides ir tai nieko papildomai nekainuos.Tai pasirasiau
Nu ka laukiu expreso jau visa menesi"

"A nightmare !
I used the french version of ValueBasket website and experienced a catastrophy.
Placed an order 5th Dec.
13 days later,...NOTHING RECEIVED ! Except...of course, my credit card that has been debited !
Near to think they are thieves and liars...."