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Product & services pricing
3.75/5
Chance of future purchase:
4.00/5
Shipping & packaging:
4.38/5
Customer service:
4.22/5
Return/Replacement policy:
4.17/5

Verified
5/5

2019-05-10

Great

"I bought a necklace for a friend and I am not disappointed.
That was my first time with Vancaro but it won't be the last.
"

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Verified
5/5

2019-05-09

Très satisfaite

"Envoi rapide. Emballage très soigné. La bague est magnifique. Je suis très satisfaite. "

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Verified
4/5

2019-05-09

tres beaux

"Les pendentifs sont très beaux par contre attention aux frais de douanes qui peuvent être élevés, 45,50 euros pour un pendentif à 80 euros livraison comprise"

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Verified
5/5

2019-05-02

Bon site, beaux produits

"Bon site avec de beaux bijoux, livraison soignée et très rapide, livreur prévenant de son arrivée. "

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Verified
4/5

2019-04-13

Bonne prestaion au final

"Le produit semble de bonne qualité et conforme à la description
Résultat : Satisfaction totale de la personne à qui la bague était destinée.
Léger problème de livraison lié à des taxes de douanes aléatoires, perçue directement par DHL (risque non mentionnées sur le site, et dépendant du pays d'envoi)
Bonne communication avec les services achat/livraison de Vancaro (en français) pour finalement arriver à un remboursement partiel des frais de douane, à hauteur d'un peu plus que la moitié payé à DHL.
Nous sommes donc globalement satisfait du produit et du service de cette enseigne qui agit de façon sérieuse et commerçante
"

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Verified
1/5

2019-04-04

ring not as shown on their site, hard time getting refund

"skull and ruby ring looks really cool on their website. nice looking 2 tone silver and black. when we got it, it was mostly 1 tone of a gray color and very light in weight for as much as it cost. asked to return and refund. they kept trying to get me to exchange for something else. we did not want anything else. then they only wanted to give credit to buy something else later. took a week of debating to get them to give refund. when they did, they did not give full refund. kept money for shipping. this was not my fault so i should not have to pay for their error. also they kept twice as much as it really cost to ship. i returned with tags and unused in original boxes."

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Verified
5/5

2019-04-02

Formidable

"En commandant, j’avais vraiment peur d’etre déçue, mais franchement ne réfléchissez pas foncé!! Elles sont magnifiques "


Verified
5/5

2019-04-01

Amazing customer service.

"I had an issue with my order and needed to get it refunded. Although it did take a little bit of time the customer service from the overseas facility was amazing. There are constantly kind and extremely responsive and had every intent to make the customer happy oh, I was very impressed. My order was squared away 100% and more and I am extremely happy to have done business with this company."

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Verified
5/5

2019-03-15

all perfect

"everything was perfect.
good quality, super fast shipping
I am very satisfied.
"

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Verified
3/5

2019-03-11

Prix pute à clique.

"120€ la bague de base que tu commande. Sauf qu'après on te demande ~20€ de TVA, 5€ on ne sais pas pourquoi est 30€ de frais de ports. Soit un total d'environs 180€. Je ne vois pas l'intérêt de mettre de tel prix à l'affiche. Honteux.


Cependant le colis été très bien emballé, le délai de livraison est correct ainsi que la qualités du produit.


À revoir certaine chose.
"

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Verified
5/5

2019-03-09

Record de rapidité depuis l'étranger

"J'ai déjà commandé plusieurs fois des produits depuis la Chine. Mais sur Vancaro c'est la première fois m, et j'ai jamais vu une livraison aussi rapide! En moins d'une semaine!! Problème a la douane, mais le service client vancaro est a l'écoute par mail et trouve des solutions.
Sinon pour la bague en elle elle-même l, RAS. Recu dans une jolie boite qui contenait un jolie sachet et yn jolie écrin, bref vraiment parfait. Agréablement surpris
"

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Verified
3/5

2019-02-19

Sérieux et rapide mais un peu déçu

"J’ai été satisfait du sérieux et de la rapidité de l’envoi. Seul bémol la bague paraît plus fine et moins costaud, moins mastoc et moins raffinée que sur la vidéo "

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Verified
5/5

2019-02-19

très belle

"la bague est-elle que décrite,
j'en suis ravie. en plus la livraison est arrivée avec 48 h d'avance sur la date prévue
c'est super
"


Verified
5/5

2019-02-18

Je suis tres satisfaite

"Premiere commande les frais de port un peu eleve mais tres contente "

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Verified
5/5

2019-02-18

Continuez comme ça !

"Parfait très rapide très sérieux. Nous sommes averti de la moindre information. Continuez comme ça ! "

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