"I purchased 2 Panasonic DMCFX10S cameras. Rec'd date as promised with free shipping. The price of the camera was $20 cheaper than any price I could find on the Internet.
Rec'd verification of order and shipping confirmation timely. Would definitely order from Vanns again. "

"They do not honor their published prices, but tried to sell the same item to me for $700 more! SCAMMERS...AVOID. They confirmed the order (Panasonic TH-50PZ750U) and price and gave an expected delivery date. Then, three days after that, I get an email claiming it was a pricing error and that they were willing to sell it to me at their cost, $700 higher and exactly what Circuit City was selling it for a couple weeks ago (do they buy from Circuit City?). I will be filing complaints with THEIR state attorney general and MY state attorney general. Hopefully, they'll be out of business so nobody else will even have to see what their rating is (was). They act like a NYC camera store."

"DO NOT REWARD THESE PEOPLE. PLEASE. We wanted to spend $3000. We got overcharged, lied to, called crooks, liars, and hackers. They then admitted knowing it was their fault all along and still wanted to do business. I think not. Supporting such behavior just invites more of the same.

This was an awful experience. Myself and 2 friends (both RN's, I am a pilot) were looking to by 3 HDTVs. Doing research in advance of Black Friday I ran into a Vann's online offer for a Panasonic PT-56LCZ70 for $999 including free shipping. My friends were reluctant to buy from an outfit they did not know but they ordered on my recommendation. I told them of a year earlier ordering a camera from Vann's and getting sent the wrong one. When notified they offered to re-ship immediately without waiting for the return. Impressed, I felt good recommending Vann's to friends. Even ones about to spend $1k each.

Then the misery. I went to order and the website kept trying to charge $150 shipping. Free shipping, right? It WOULD allow me to specify in-store pickup for the $999 and I did not want to miss out/ run out of stock. So, before ordering, I left a voice message of what I was going to do (order in-store pickup, straighten it out when they got in). I ordered, emailed them the same explanation now including order number, and then re-voice messaged immediately this time with the order number. Friend2 did the same thing. Friend3 could not get into the website. She called the next morning and ordered it no problem with free shipping. Shipped next day.

I called 2 days later just to be sure and was told I was on hold because the website was wrong and free shipping was not supposed to be on this item but another. I protested and mentioned that I had now missed Black Friday sales. She checked with a Laura or Linda and she gave me the OK. Hmmm. I told Friend2 she better call too. 4-5 hours later my phone rings and I am on a 3-way call with Friend2 and "Mike", from Vann's.

Mike was special. First, he tells me there WAS NO offer of free shipping. I tell him I have screenshots (I always do this, finally paid off).

Second; he tells me my friend's account has been flagged by their "anti-fraud unit" because they can tell she was trying to "hack" their site. I ask him if he is accusing her of attempted theft of some sort and also lying to cover it up. He says yes. Third, when I then give him my order info (so that he can see my supposedly fine order and that she was simply doing the same thing), he looks at mine and says it is still on hold because I am a hacker too. Oh, my gosh. Read Kafka?

Fourth, when I ask to talk to a supervisor, Mike says he “one of the Owners.” Lets be clear; the intended implication was that he owned a half or a fifth of the company. Turns out EVERY Vann's employee has at least a one-bazillionth ownership share. Partially so they can ALL tell this lie? Very cute. Anyway....

Mike-The-Owner(MTO) maintains we are hackers (attempted thieves). I ask him to check "Linda" that she approved my free shipping. He does so right then and she confirms it (yea Linda). MTO says he will remove the hold on mine, but since Friend2 did not get a Linda-pass (instead getting Mike on the phone), she has to pay $150 shipping. After much unhappiness and unpleasant accusations, he comes down to $100 shipping and Friend2, fatigued, beaten down, and wanting to get off the phone very, very badly, agrees. Was supposed to be a fun Christmas thing and now it’s just ugly.

HERE IS THE PUNCH LINE: Still on the phone while tidying up details, Mike-The-Owner has some sort of post-bout adrenalin crash and starts running at the mouth. Trying to explain how Friend3’s order went so smoothly (ordered by phone, order-taker not read the memo); he tells the story of how at Vann’s everything over $400 usually has free shipping, but 3 items (including ours) were supposed to be the exceptions over Thanksgiving. But the web-guys mistakenly stopped free-shipping on ALL items. An attempt to fix this remotely put free shipping back on. But this included our item too, unintentionally. So, yes they did it, yes they knew it all along. No mystery, no hacking or fraud. No lying.

HOLY %*$#!! I point out to MIKE that, since he/they KNEW ALL ALONG what happened, his accusations of hacking-lying-thievery were in themselves just lies? We are trying to spend $3k, you make a mistake and, fully knowing this, decide to call customers thieves and crooks? You make a knowingly false accusation of a cyber-crime and include hinted threats of "turning it in?" And no sense of shame? Not a bit.

After a day thinking it over, we just couldn't keep it down. We checked if either one had shipped. They had not and we just canceled our orders. Rewarding behavior like that invites more. Everyone has to do their part and writing this review is mine.

One last thing: This was very embarrassing for me. I recommended Vann’s to two friends and we ended up with a very sour experience. Personally; I was called a liar and cheat. I am neither. Nor am I well prepared to have to sit there and just take it….. Not to sound like a jerk (here goes anyway); but I am a 6’2” 240lbs ex Div1 college wrestler. Though a puppy inside, I don’t have these problems in person. I hear about them but I don’t have them. My world is nice that way and it is easy to be easy-going. Then this Mike has me wanting to reach through the phone thinking full-body origami. We are supposed to be better than that, yes?, and afterwards I felt… what, unclean? Who pays you back for that?

Thank you for your time.
"

"Placed an order for a bunch of lenses. Received an email asking me to call their 800- number to confirm. Started to sound a lot like the NY scam jobs. I tried to call the number for 3 days and was on hold for a total of 3.5 hours. Finally emaild their customer support and asked them to cancel the order. I had to resend the same order 4 times before someone replied to the email and cancelled the order.
From the other feedbacks on this site, Vann's sounds like a legit outfit but I have given up on them. Nothing they have is that special that I will spend hours on the phone."

"Good price, but could not talk to anyone with their web based sales. I was on hold for 30 minutes yesterday and one hour today. Finally had to call one of their retail locations to get a hold of someone and they couldn't help me. I was going to buy more items, but not without talking to someone first. Therefore I just got the best price on one item and shopped elsewhere for the rest."

"I also benefited from Vann's pricing mixup on a Panasonic DMC-FZ18 digicam. I ended up ordering three of them through Amazon. The full order was shipped the next day via free ground UPS. They could easily have reneged on the order siting the pricing mistake. That they chose to honor the full order attests to Vann's high quality. Highly recommended. "

"A straight merchant.

Vanns made a pricing mistake, I believe, on the item. I got it for much less than others charged, and shortly after, Vanns raised its price.

Nevertheless Vanns sent confirmation and tracking e-mails, and delivered the item. Without a whimper, a whine, or a cancellation.

Vanns stood up and was counted.

I'll buy from them again, thankful to find such a straight merchant.
"

"Bought a Panasonic FZ18 from Vanns via Amazon. Vanns had made an error in their price on the camera which was in my favor and they honored the lower price. They are good to their word and I give the thumbs up to Vanns. I would not hesitate to buy from them again. Thanks, Vanns."

"Never heard of Vann's before I saw a mention on Panasonic Talk (dpreview.com) that Vann's, through Amazon, was offering a Panasonic camera at a ridiculously low price. I quickly ordered, only to find out a few hours later that Vann's realized they had made a mistake and later changed the price back to where it should have been (about $150 more). Those of us who placed orders at the low price on Amazon were afraid that Vann's would back out of the deal, but were PLEASANTLY SURPRISED by the fact that Vann's honored the low price listed in error. I have great respect for a company that would be that fair. Kudos to them."

"They honored what ended up being a pricing mistake when they certainly didn't have to. Very honorable. Fast shipping and no problem transaction. I would certainly recommend them with no hesitation!"

"I purchased a camera from Vanns at what seemed to be a mistaken error the item was too cheap....also many folks at a forum I visit also purchased one......I believe Vanns could have backed out of the sales , many merchants would have....But Vanns shipped all the cameras.....they did pull the price when the discovered the mistake.....but they did the honest thing and honer the sale price for those that had ordered. They camera arrived promptly and everything was in perfect shape...."

"Most recently Vanns was nice enough to take back and refund my Toshiba HD DVD player which was worthless because Toshiba dropped the technology.I had it for 2 months and Vanns still took it back. I am a good customer for Vanns but still it was great for them to do that. Vanns did not have to take it back and give me a refund but they did. I give them five stars for that alone but they have done so much more for me to prove they are great. I ordered a Panasonic TH-58PZ750U Plasma televison and recieved it in 3 days time at a price lower than any other retailer and with free shipping. This is an excellent TV--best I ever owned.They gave me a good price and delivered it to me FAST--very Fast and in perfect condition.
On October 5, 2007 (a Friday) I ordered a Samsung 32" LCD television from Vann's. I was thrilled to receive free shipping and no sales tax. Vann's is based out in Montana and I am in the eastern USA so I was amazed to receive the television in only 4 days--2 of which were a weekend. Vann's packed the television in an outer shipping container so the television arrived by Fed Ex in perfect condition.
Vann's is a Montana retailer, a sales tax-free state. Vann's has several brick and mortar stores all in various larger Montana cities. Montana has no sales tax so theoretically even if you live in a state with a sales tax that has laws that require you to pay sales tax for out of state purchases it is unlikely those laws could be enforced for Vann's since you could buy the product in their brick and mortar stores in Montana in person if you wished(and pay no sales tax of course). But why bother when Vann's gives you free shipping to any of the 48 contiguous US states? Vann's prices are legitimate and always are far and away much lower that what I could find in stores where I live.They even will price match other legitimate and reputable sites on a case by case basis. You just got to ask them and see. No wonder there are so very few negative reviews for Vann's on resellerratings.com
I noticed that the few negative reviews seem to usually involve very odd transactions by buyers.
Again this proves to me that transactions out of the ordinary should be in a separate category for reselleratings.com as they skew the reliability of good merchants such as Vanns.
I have carefully read the few negative reviews that are here on resellerratings.com and found about 75% sounded fake or involved bizarre purchases by customers wanting the impossible.Simply stated, Vann's is the cream of the crop for tax-free electronics purchases with rock bottom prices and free shipping almost always. You really can not do better than that.BRAVO!!!"

"I highly recommend this company. Before I made the purchase, I had numerous questions, which were answered quickly, fully, and politely.

I ordered a large-screen plasma and was wary of having it delivered by truck. It arrived in perfect condition. It was scheduled to arrive in 11 days; it was here in 6!

A week or so after that, I noticed that Vann's had dropped their price by $90. I e-mailed them, and they've credited my card with the difference without any hesitation.

Vann's sets the standard for Internet commerce!"

"I was amazed at the speed which Vann's processed my order for a 52" Samsung LCD TV. I placed the order at 11AM and by 2PM the same day the TV was on its way. I received the TV new in factory box, via Yellow trucking on October 24th. They included return labels if I should want to return the order. Great service, fast delivery, at a good price."

"I am extremely pleased with my purchase from Vann's. I ordered a 50" HDTV bundled with a programmable remote control. Every Vann's sales rep I spoke with was extremely helpful, friendly, professional and knowlegeable. I felt I got honest, outstanding service at an excellent price. What really topped it off for me was their 15-day price guarantee. On day 11 after I ordered, I noticed they dropped the price $50. I called and they gladly credited me the $50. Then on day 14, I noticed they dropped it again, this time an additional $100. Again, another credit to my account with a thank you! This is the best experience I have ever had with an internet retailer, and I have had some good ones!"