"Best online shopping experience EVER. I am so pleased with the service and the SHIPPING...WOW. I ordered on a Friday and received the order on the next Monday!!!! Awesome for any order let alone a big screen plasma and FREE SHIPPING too!
The site is very informative. I will surely order from Vann's again without hesitation. The fantastic deals and great service make me want to tell everyone I know.
"
"I checked out Resellerratings 1st before ordering from Vanns.com. I was pleased with the results I saw on this site, so placed my order. I'm very pleased to say that I was 100% satisified with my order/delivery. The freight company (Yellow) was perfect in their communication and delivery, providing a 1 hour window and pleasant service all around. I will definitely do business with Vanns.com in the near future. It's nice to be able to feel confident in an online merchant! Thanks to Resellerratings.com for the access to the reviews and for Vanns.com for refreshing my faith in internet shopping! "
"Did a lot of research of online companies to order a Panasonic plasma TV. Vann's was always rated very high --- and I was not disappointed. This company is very professional. Online ordering was a cinch. The TV was delivered (via Yellow Trucking Company) a week after I placed the order, and in PERFECT condition. Would definitely order from Vann's again."
"No problems! Ordered on-line without a hitch. No one called to, "confirm my order". Shipping was fast and my new, unwrapped item arrived in perfect condition. I would recommend Vanns to anyone."
"To begin with this review has more to do with the shippers Vann's chooses to use. While Vann's itself had done a good job with my order their choice of Yellow Inc. did not go well.
After I got Vann's shipping confirmation email I went to Yellow's site with their tracking number and saw the status. I called Yellow and was given the number to my local Yellow hub. I was told to speak to Sonia. She told me to call the 15th to set up an appointment. When I called back on the 15th I was put on hold for about 20 mins. I called back and was disconnected immediately. I called back and got someone else who's name I can't remember (There are only 2 ladies that handle tracking or dispatch or whatever). She told me to call the 16th. Okay I call the 16th and they tell me that it will be delivered on Monday and no they don't do Weekend delivery. Ok I am told it will be delivered between 9 and 11am. However when I call Monday I am given the number to their "handoff" shipper that will actually be doing the delivery. Okay so I call them and find out that they have the TV but it's not on a truck yet. And it will be delivered between 1pm and 4pm. Okay So I now have to take an entire day off to wait for this TV. I call 4pm because it hasn't arrived yet. Now the driver is late and it will be here between 4 and 6pm. I called at 6pm and there was no answer. I call again and am disconnected. Miraculously I got a call 6:30pm from the truck driver and finally got the TV. 6:30pm is not 9am or 11am for that matter.
What really burns is Vann's response to an e-mail regarding my experience :
-- Good Morning
We greatly apologize for the inconvenience we do not expect that type of service in any situation. We will definetley (?)make a complaint with our Yellow representative to see that this problem is taken care. We appreciate the information and the feedback. Let us know if there are any further problems with the delivery. Thank you.
Brandy K******
Customer Service Representative
****@****
Now yes I got the TV okay but, I dunno, it seems the service was "misrepresented" a couple of times along the way. Not shady, just not really in touch with the people that represent them on a "human" level.
"
"I am very cautious when it comes to buying a product via the internet. I checked with Better Business Bureau and went through a slew of previous Vann's customers testimonials before I decided THIS IS THE STORE TO PURCHASE FROM. Not only did they have a very competitive price but their shipping was speedy and the best I have ever dealt with. My LN-S3296D was delivered via Fedex on the fourth day from ordering. The advertised new product with Manufacture's seal was packaged perfectly. I recommend Vann's for purchasing products via internet. It went so smooth with no problems. Thanks Vann's for saving me money and such prompt service. I WILL BUY AGAIN FROM VANN'S. LER"
"Vanns certainly deserves the stellar reputation they have earned on this site. From start to finish, they set the standard by which all Internet transactions should be measured. I confidently purchased a large DLP TV after carefully researching Vanns performance, especially compared to others.
Great communications: order confirmation; credit and address approval; shipping confirmation; tracking information. As they indicated by email, FedEx contacted me personally and told me when they were coming (they even dropped it at a place more convenient for me).
They asked me to call for fraud security because my shipping and billing addresses were different. That's all the call was for--no attempt whatsoever to up-sell me. None.
Initial shipping was on time--easily withing the 24-48 hours they indicated. I received my TV a few days later.
The few negative comments on this site seemed nit-picky. They were not the cheapest price, but close enough that I was more than willing to pay for their reputation.
Thank you Vanns. You have earned a customer for life.
PS--thanks for this site, and to all who contribute. A great resource for me.
"
"Ordered a Panasonic Plasma. Free shipping was on-time and without any problems. Tracking information was good. Price was excellent. Would definitely shop at Vann’s again!"
"What an incredible experience. I ordered a TV through Vanns after being screwed around by another company (TVAuthority.com). Vanns shipped me my new television 5 days earlier than expected! And was in touch via email every step of the way. THANKS FOR TREATING ME LIKE A HUMAN BEING!!!"
"I bought a Samsung LCD TV from Vanns.com. They had the item on sale for far less than I could find elsewhere, even at the not-so-highly rated stores. I was concerned about ordering online because of the possibility of damage in shipping. My fears were unfounded. It was shipped immediately and packaged far better than I would have done myself. In summary, they had the best price, shipped promptly and I will not hesitate to shop them again."
"excellent company would definetly order from them agan ordered a panansonic 42 inch tv shipment was fast tv was perfect good communication with customer service i definetly recomend them "
"Looking for Panasonic DMC-FZ50? Vanns has it! On-line experience was AWESOME! Didn't have to talk with anyone, excellent email receipts and online UPS tracking number. Order arrived on-time and VERY satisfied. If you want it-order it from Vanns! I did and I am very happy! "
"After a lot research on online stores I chose Vanns and feel I certainly made the right choice.
Great experience, Good prices, easy ordering, excellent communication, Super fast shipping and delivery. Recommend highly"
"Excellent prices, good customer service, very fast shipping (& free). Go Vanns"
"A terrific transaction! Vann's had the 40" Samsung TV I wanted, they had it for $400 less than most places. Because I bought after the Super Bowl rush, they shipped it FREE from Missoula, MO, to me in Virginia, saving me $190. It arrived two days earlier than expected. I shop on-line a lot, and have for years. Few stores make me as comfortable as Vann's did when running a credit card charge for multi-thou. For certain I'll be back."