"I am a business owner " Royal Hawaiian Limousine " and have about 15 or may more phone from Verizon. I am their customer for 7 years. Last midnight all my service was dis connected because of the payment. I called this morning and explained to them that I am in hospital past 4 weeks because my 12 years old disable daughter almost died 4 weeks ago and now she is in ICU. Please connect my phones because my business get hurt. After 15 minutes they even set up my payment for next week and they said my service will be connected with in 15 minutes. Part of service was connected but my employees called and said they can not make calls and ... I called them again from ICU of Kapiolani hospital. Again they walked me threw the same way they did before and after 15 minutes they told me my service will be connected 15 minutes later. For the third time my employee called and told me they have the same problem and this is 5 hours later after first call. I called them and strangely they said if they do not get the payment they will not connect y lines. I explain to them again that I am in ICU and it is not right to disconnect some one business phone for late payment after 7 years. But he said NO. I asked them to put a supervisor on the phone but rep said there is no supervisor available. He can tell them to call me within 48 hours. They made me mad to scrim top of the bed of my 12 years old disable daughter in ICU of the hospital. Shame to Verizon. After 7 years being customer ! SHAME TO YOU PEOPLE. I video tape the conversation and will put on YouTube. It is shame that Verizon claiming that they care about customers. I never seen and heard something like this. My disable kid which was died was shaking. Verizon made me angry to death. After 7 years I hate Verizon and all those who work there. I asked hundreds people to switch to Verizon past couple years. Shame to Verizon . I video tape my conversation with Verizon and will put it on YouTube under this name: Shame to Verizon "

"As an enticement to receive a particular kind of phone, I was offered a rebate card, which was not honored because it passed its expiration date. In the state of California, expiration dates are illegal. Nevertheless, when I called Verizon I was repeatedly denied the more than $100 that was owed to me. Verizon makes millions by making promises that it does not honor. When I asked for a copy of the rule that spells out why it was not honored, I was repeatedly refused even when I asked to be transferred to a higher-up. Does this company have the right to make its own (secret) rules? This is another case of a big company cheating the "little guy." The government should take more responsibility to prevent this kind of thievery. Don't accept any rebates that are not in the form of a check or immediate credit to your account! Better yet, try another company."

"These liars sell you wireless data. Wow I have 5/5 bars and 4G LTE, let's see if I can load a webpage? Nope... How about I watch youtube on the lowest resolution? Nope.. Horrible network, but even worse customer service corporate robot drones in the store. Absolutely the worst company to deal with. Do not give them your money, just compare their plans, this place is a rip off and you're not even getting better service..."

"I'm A Verizon Customer and have been with them also most 10 years, have got great service buy Phone, but I went to get my upgrade to the Porter Ranch Store, I got very Bad Service they need to give better service, and when customers ask for a IPhone 6plus they only want to sell the bundle package, customer should have the right to but the IPhone 6 Plus only.
I hope they give better service. "

"HORRIBLE!! Customer service is horrible. You can never receive the same information twice. I was not briefed at all about my options when we switched to verizon abt 10months ago. I've called countless times to try and explain this to someone who cares, but to no avail. Now we are stuck with phones we hate until we can upgrade next June. Worst mistake ever!!! I definitely do not recommend to anyone"

"I received a defective phone that occasionally would not allow me to make or accept calls, the screen would go black though I could hear messages, sometimes it would completely shut off and take half an hour to turn back on. I tried calling in and they made me go through many tests. I had to end the phone call because it was taking so long. They insisted they could not send me a replacement without running every test. Then I went into a store to have them check it and they immediately set up a replacement, but did not input the given information into the shipping. Very frustrating experience. "

"My wife and I decided after several years with ATT to give Verizon a try. We wanted to take advantage of her employer discount with Verizon and the rebates being offered at Costco. I specifically told the Verizon agent that we wanted to get her discount, which was 19% over the course of the contract. He stated that he already put the contract entirely in my name and that it did not matter, her name was listed as a phone on the contract and that we would still get her discount. This discount does not show up on the initial billing so the only way to tell is to verify with Verizon and the employer. Exactly two weeks after initiating the contract we contacted Verizon, and they agent on the phone told my wife that I would need to call and authorize a change in the contract, but that the contract would still be the same. I called that night only to be told that all we were told was not true. We would have to pay off our Edge contract entirely and restart a new contract entirely in her name. So both the Costco rep who set us up (and boy were we set up), and the first phone rep, basically misled us. Whether intentional or not, the rep I talked to made no effort to rectify this situation. they could have given us the discount we were rightly owed, but he would not. He empathized with my situation and said the Costco rep would be talked to, but who's feeling the pain here? We are now out several hundreds of dollars over the course of our contract thanks to this deception. I honestly feel Verizon tries to confuse you and get you to spend more money. Buyer beware! Obviously Verizon just cares about getting you locked up in your contract and beyond any trial period where there is no turning back. In addition, we thought we would get better coverage, because supposedly they were the best in the nation, but we still have calls dropped in the same locations we lost our ATT calls with far inferior phones. Very disappointed and will be switching carriers when it is feasible. I would give them a "-1" rating if I could."

"I had verizon for over 8 years: at first their service was great they were helpful an nice. Now their service is horrible they refuse to help an basically just continually tell you "this is what it says and I can't change it." I checked to see if I could purchase a phone an have my number switched with out changing my data plan. I was told "Yes, as long as you pay full price or bring one in that's comparable with verizon it will not effect your data plan."
I buy a phone-I'm not upgrading paying full price out of pocket-an bring it in while the "customer service" rep proceeds to tell me "Your data plan will change at one point an I can't say when" I assure her I have been told otherwise and she says the same thing only adding "whoever told you that was wrong." I told her to switch it over an when/if it changes then I will just call in to have it fixed. She proceeds to tell me "that won't be possible she will be noting my account staying I have accepted to giving up my data plan so now no one will change it back." I told her I didn't accept and want to keep my data plan. As she reiterates the same excuse before I hear a customer with the same data plan as mine get told "if you pay full price it won't effect your data plan." I point out exactly what was said to my rep loud enough everyone can hear and she give a look of "I just tricked her into giving up her data plan!" While she quickly just restates the same thing she's told me four times. No difference, no reason behind it. I restate to her what she is basically telling me is that Verizon's policies are set to trick people out of their data plans so you can charge more on top of your already ridicules prices. She simply restates "that it will happen and she can't say why it does." I am tired of being mistreated, called a Lier and getting manipulated by Verizon, especially when I pay twice as much for what is suppose to be superior service. I don't even get service in half the places I used to in 2008. Why aren't their lawsuits out against them when they treat their customers like crap only helping or being nice when you are-at that very moment-shelling money to them.
I don't believe it should ever be too much to ask for their reps to at least be in the same page. Teaching them to lie so the customer will spend more then turn around and do the exact opposite of what was promised. Pathetic excuse for a company. "

"I purchased a LG G3 phone in the Timonium, MD store last week and was offered a free tablet. The rep. failed to tell me until I was ready to check out that it required a $10 a month charge. She also did not tell me that I would have a 2-year contract for the "free" tablet which turns out to cost $240. When I discovered this information I tried to return the tablet but was told that I'd have to pay a $70 restocking fee. The GM of the store got involved and essentially told me that she did not believe me since the rep. told her that she told me about the fees and contract. This has been the worst customer experience ever. They tried to force their products down your throats and don't tell you everything involved. The GM needs to go back to school to learn what good customer service is all about."

"I hate Verizon Wireless and I hate their customer service. Going to switch at my earliest opportunity."

"They are the WORST company to deal with. They make empty promises and are incompetent. I had to switch from verizon after over 10 years due to moving where Verizon wireless has no coverage. After messing around for 2 1/2 weeks they finally agreed that they did not have coverage in my new area. I was told that they would credit back my month due to the problems. Here I am almost 10 months later and they have yet to due it despite several phone calls, faxes & letters AND now they sent me to a collection agency for money that I do not owe. Verizon claims that they cannot access my account, and collections won't provide information either. This is affecting my credit score. This company is lying to me and I have no way to get this settled, except pay the $300.00 they promised they would credit back. Very poor customer service!!! I would pick 0 stars if it was available."

" It all started last week when I traded my old phone in for the new Apple iPhone six. All of my contacts photos and everything transferred from one to the other thanks to the time and patience Lou spent with me at the good Verizon store. Wednesday afternoon all of my contacts, which are over 1800, were mysteriously deleted from my phone. After several calls to your customer service number speaking with the tech coaches they were able to try to figure out the problem and the context came back Thursday morning, only to disappear again Thursday midmorning. After several more phone calls nothing then more phone calls and hours on end spoke with customer service finally Friday they said they think they could find them on the Verizon cloud but they were all in my trash and it would not let themundo the trash so they had to send it to a senior tech. When I spoke with the senior tech he insisted that I give him my Verizon password my security question answers and my screen password or he could not help me get them out of my trashcan and back on my phone. I have always been told and no not to share that information but he had me over a barrel and I had to give that to him so that he could restore my information that has been going twice. This entire time your customer service folks of been telling me that this isnot a problem they have ever heard of. A quick and easy Google search show that this is a very common problem, and once it starts it happens repeatedly to the same clients. In my frustration I went to the local store Friday night to try to just get rid of this Apple iPhone 6 while it is with in the timeframe I am allowed to do so so I can get back with either a Motorola or a Samsung, that I have proven success with.The young lady, and I do not know her name, at the Tomball store there at FM 2920 and State Highway 249 was very helpful but the nightmare continued when I had to speak briefly with your manager Thomas. I had the little gift bag with everything that they gave me from the original store included in it including all of my paperwork the earbuds and the charging cord and the box that the original iPhone came in. I thought I was finally going to be rid of this nightmare and get into a phone that I was sure to work. He rudely told me he could not do the exchange because the wall plug adapter was not in the box.while everything else was included that $.99 piece was missing, he said the only alternative is for me to buy a $650 iPhone get the wall plug adapter out of that put it with this one and I could trade again. He thought it was funny that I wouldn't have a $650 iPhone that I didn't want in the first place sitting in a drawer collecting dust while I traded the old iPhone in on a product that would work.I explained to him that I had to work on Saturday but would have the wallplug to him brought to him bright a friend waiting for him at the time they open the door. He told me they have to ship the old phone off right away and could not except the trade and without that $.99 piece. He was absolutely unwilling to work with me and told me that he was not sure if I would ever come back with that $.99 piece so he could not do the transaction. Never did he show any compassion or understandingand never did he understand that I could not take off work to bring him that piece and get the transaction done. After all of the frustration with the phone, which none of that was taken out on Thomas, I just wanted to be rid of this phone. He was absolutely uncaring and uncouth with the way he took care of business. He almost thought it was a joke that this $.99 piece what's keeping me from being a happy customer.I have paid you folks religiously for over 11 yearsand never thought that you would have someone like this in a management position in one of your stores. As I said in the previous post, this store does not have much repeat business because of the way it has been run since it opened several years ago. You have tried changing management and personnel and yet the core problem seems to be from above because the issues are still there consistently bad in every way. I am sure this isgoing to fall on deaf ears as last night when I called your customer service I told them it was extremely important that I speak with someone regarding this matter and she assured me she would have someone call me this morning, but again it is almost 3 o'clock and no phone call. I don't expect you to do anything about it as that is how the storage run, but I will never go to the store again, and we are seriously considering canceling all of our services with Verizon. I am going to be forced to pay the restocking fee on the old iPhone as well as absorb the cost for the gel case and the glass that I purchased at the time I purchased the phone last Monday, which I absolutely do not think is right, but I have not mentioned that to anyone. Your poor customer service on the phone let me to being frustrated with the phone and with your company."

"BEWARE!! I was sold 3 new phones despite the fact that the wireless coverage is inadequate where I live. The phones did not ring in my house. According to their tech support, this is a problem KNOWN to Verizon. They signed me up anyway then then charged me a restocking fee for the phones. I have wasted hours of my time and $105 to return 3 phones. This business should not be allowed to continue this practice. Contacting customer support yielded nothing useful. Now I'm back to my previous wireless company and I'm getting my cell phone calls again."

"UPDATE: 2/9/2015 This morning I received a phone call from VZW Regional Office - Atlanta. The caller verified that the information I provided regarding my offer was accurate - and, while my early edge upgrade should have been restricted to only one brand/version of phone, that info was not available to me when I attempted to upgrade. Bottom-line: even tho I was not eligible for early edge upgrade to the phone I wanted per VZW's internal restrictions, she upgraded me to the iphone and plan I requested because the problem was theirs, not mine. I'm happy with the results provided by VZW, even tho it took several hours of phone calls and an email to a Regional President to get to the person who could rectify the problem.

Today my Verizon Wireless personal account showed that I was eligible for an early Edge phone upgrade, even tho I still have a year on my existing "More of Everything" account. I selected an iPhone 6, added it to the Cart and saw the price was the full amount - about $750, which isn't the way the edge program normally works. So I called customer service.

First, I talked with Larry, who was very professional. He went into my account and found the online offer to be exactly as I said it was - I am eligible for an upgrade on the early edge program. However, he had to put me on hold to find out why the monthly edge payment was not being listed. He came back and said that even tho the Verizon online offer clearly was without restrictions, their internal system showed that I could only upgrade to a much lower grade phone from another manufacturer. In other words, Verizon would not live up to their advertising - seemingly a "bait-and-switch" deal.

He referred me to his supervisor, who also went thru the online offer and came up with the same conclusion, I was eligible for the early edge upgrade and no phone restrictions were indicated in any way. HOWEVER, their internal controls would not allow my upgrade, and there was nothing he could do about it. I asked to speak to a higher supervisor and was told I could not - all I could do was send a letter of complaint. And we know how likely that would be to get a response.

Bottom-line for me is: I pay Verizon about $2,600/yr for cell, home, and Internet services. Never missed a payment in all the many years we've been customers. I try to take advantage of a clear offer made in my personal Verizon account, and get this kind of treatment - a hidden restriction neither I nor any other customer have any way of knowing about. I mean, it isn't like they'll lose any money - they'll still get their full iPhone cost. "

"Both of the Connersville locations seem to have the same issue of having stuck up customer service representatives who act like they are better than everyone who doesn't know more about their devices than they do. The insurance for the phones that you purchase is just as helpful in that they don't care how long you go without your phone. If they make a mistake it seems to be your problem, not theirs. There is no help with insurance from the stores because they are claimed to be an outside source, so again it is the consumers problem. Verizon Wireless as a whole does not support assistance to consumers who purchase anything from these locations as they are locally owned and operated. Thank you Verizon for especially not assisting your local veterans, and I intend on advancing this issue as much as possible. "