"Verizon has the worst customer service I have ever encountered. I have been with them for as long as I have had my phone and I have put up with their poor service, their lies, their fraudulent advertising. But no more! I am switching to Union. I bought a Samsung Galazy S4 on September 19th and have had nothing but problems with the phone. I kept going to the store for help and they would seem to fix one problem, only to have another arise. They never suggested warrantying the phone until today. But that was because I dropped it and it cracked so now it is "damaged". So of course today they say" this phone needs to be warrantied, but it has a cracked screen now, so we can't" I am furious. I will write reviews everywhere I can to include Facebook. Is there anywhere that actually has "customer service" anymore? Nobody cares. "

"They have the worst customer service ever!!! Verizon wireless The only company In the world knows how to cheat their customer. I am done and sick with this company. I am switching from Verizon to T-Mobile."

"The worst service ever is the Verizon Wireless customer service. They added a caller ID on all my Cellular phones without asking me, and now I am going thru hell to remove it. The WORST service ever is Verizon wireless."

"Trey / Black Manager Guy / Verizon Wireless / 2101 Preston Rd Plano Tx
***-***-**** Trey, the manager, is capable of assaulting someone. He is capable of manipulating the situation to get your flustered and is totally out of control. He rushes out from behind the counter and comes at you and his employees will follow his suit. Your family is not safe here at this store.

Look at the other reviews. There is a pattern of abuse, unprofessionalism and hatred here.

I have used Virgin Mobile now for the last ten years and recently being married, my wife finally talked me into switching to Verizon Wireless on her plan around June 2013. I had just changed my number while I was still with Virgin and it belonged to Philip Green as all the calls from everyone under the sun were to this guy including texts out of the blue. I dealt with it and now know why this situation I am about to explain happened.

Yesterday, 7-19-13, my wife wants to meet me at 2101 Preston Rd Verizon store, so she can switch phones and cancel my problematic number. She was trying to activate her nice phone and ipad while I walked around the store for five minutes. I checked out the little ispeaker they had, but notice my wife is being talked down to by the manager she is working with Trey. I notice he is smurking at her, half ass smiling like he knows but she does not on what the problem is. Trey has no clue as my wife tries again and again to tell him something simple. I finally walk over and ask, what is it she can not get done if the other store in Lewisville Tx has done this for her before. I notice Trey is only looking away at the floor, doing nothing, smurking at my wife and laughing under his breath. I said, look, she is only looking for you to hear her point and you keep laughing and smurking and it is obviously your body language is one of not wanting to be professional or to simply try and solve the simple problem. I point this out to him and he just wants to argue immediately and immediately I am telling my wife, let’s go. This whole time I am telling my wife, while turning my body with obvious signs of leaving and taking her with me, and while saying to him, no I do not want you helping my wife anymore, telling him now that he is rude, unprofessional and repeat, you are not going to help my wife, and again, our bodies are pointed to leave this rat hole. Trey finally has me ticked and I must have said something he did not like and he busts out from behind the counter with his hand pointed to the door stating “get out of my store”, his store, lol, as I am already going that way and am making it loud and clear with my body position, that we are leaving. That was our intent from the moment he was rude and a jerk. He was glorifying himself by asking me to leave when that is what we were doing. While he is busting his move around the counter, like he was going to come after me, I stated to him, you better not come near me, he turns and almost immediately this girl automatically has his back and also walks over to escort me out, as I am already doing because of the rude, unprofessionalism and now taking a protective mode as these idiots have both come at me. This godlike atmosphere to kick someone out for pointing out how rude, unprofessional and unknowledgeable they are, and if a slip of an ugly word due to their manipulation and pure nastyness that incited this situation in the first place, so here I am leaving on my own accord and I say again immediately at his first sign he was going to be a rude jerk and in 6 seconds I am out the door. I notice Trey yapping at my wife still in the store as I get in my car. Amazed, disgusted and not believing this maniac Trey is actually still yapping at my wife.

My wife finally comes out of the store a couple of minutes later and tells me what they said.
It seems Verizon Wireless is recording calls as they state to my wife, they have recorded the content as well and say they have me recorded cussing out someone. Only problem, this was not my number til recently and it was with Virgin that I got this number and have only switched to Verizon, as my wife well knows, in the last two months. I now know why he was smurking at my wife, unwilling to help her is because he was pre dispositioned on information that did not correlate to us.

Bottom line. After reading the reviews, this company is out of control. Verizon is recording calls and keeping the content and using it against you, even if it is not you.

They are failing to take into account that people are changing their phone numbers and not all activity on a certain phone is yours. Yet this is what happened to me, simple nice day, nice visit to Verizon Wireless only to be turned into a living hell at this visit.

TREY, the manager here AT VERIZON WIRELESS IS CLAIMING THIS IS “HIS” STORE.

Do not take your family here, they are ruthless and can attack you from around the counter at any moment and all from using unverified information.

BOYCOTT VERIZON WIRELESS.
BOYCOTT PLANO VERIZON AT 2101 PRESTON RD"

"They have great cell service but their customer service is horrible. I have been in the store 5 times to get a phone. The fourth time they wouldn't let me get it because the owner of the account wasn't there. They have the worst customer service of any place. The only good thing is the cell service and that is the only reason I am a customer."

"By far the worst customer service company I have ever encountered. I would never refer this service to anyone especially anyone I cared about. I was with T mobile for 15 years and switched to verizon. A terrible mistake that I very much regret. If you are considering switching from another company to verizon take my word for it and reconsider."

"Sick of them ripping me off and sending me defective devices, and them charging me full retail price for them. I have been with them since 2006 and in the last year I have had more junk phones than I have had since I got with them the entire time. Now they are charging me over $300 for a phone that we had for less than a month, that we had to return for a completely different matter. An existing supposable oxidized charging port, cost me over $300 for a software issue. That is a ripoff. I will never go back to Verizon if this is the way they are going to handle a long time customer."

"The company has terrible customer service with some of the most ridiculous policies. Employees are not empowered to help customers."

"Worst customer service ever. I've had numerous problems with Verizon, and while most of their representitives have been smiling and polite, their policies are rubbish. They purposefully misdirect, and send you along to someone else without ever providing any actual help. It was infuriating. My most recent problem was that my phone which was within a few days of being due for an upgrade, deleted all of my contacts. So I brought it to a verizon store, and after waiting for over an hour (there was only one customer in the entire store), was told rather rudely to go home and try backup assistant (they wouldn't assist me with this in the store), which I'd definitely used before. So I tried online, but could only get backup assistant to work on one of the phones in my family plan (and it wasn't mine). SoI went to another store, and they told me that I was due for an upgrade at the end of the month anyways, and the best bet was probably just to wait and replace the glitchy phone. After going to another store and hearing the same thing, and calling the company (I was transferred 8 times) that was what I decided to do. About a week before the upgrade the phone died entirely. So on the day I was to get the upgrade I went back to the store where i had received the friendliest service, and they told me I wasn't due for an upgrade for another month (after four visits to stores, calling, and checking online I was quite positive I was), but asked if I was interested in buying a 600$ smartphone, or buying a basic phone for about 250$ without the significant upgrade discount. After a good bit of arguing, the representative told me that my insurance on the damaged phone was still good (which I didn't think it was), and that I could have a replacement shipped for 50$. Why I should pay $50 for a phone that I already paid insurance on (and is probably only worth about 20 at this point) I couldn't understand, but I was desperate and agreed. But instead of helping me do this in the store, the employee sent me home with a piece of paper with a phone number to call for help (they claimed it was impossible to do in the store). After two days of submitting claims, and trying to get a hold of the company, they finally sent the replacement phone. I never got back any of my contacts, pictures, or texts. If someone had told me the insurance was still good in the first place the whole thing would have been so much easier, but instead they just kept trying to convince me to buy expensive smartphones and new phones at full price.
And that's only my most recent complaint"

"I've been pretty positive about Verizon service -- until I bought a Jet Pack from them in August of 2011 to provide wireless internet for college daughter -- what a disaster. I was not educated by the salesmen -- Nick --about data usage or a contract (see below). We figured out in the first month that this device uses up data in far larger quantities than a phone. I got hit with a $500 extra data charge in first month. She was watching movies so that was our problem to fix. But after that, even streaming Pandora racked up big data usage. I went from 4 GB to 8GB to try to keep up -- still going over. Finally, this month, I switched daughter to cable and shut it down. Called to cancel the line -- $150 cancellation fee! Verizon won't budge on this. I am a $5000 a year customer - 6 phones in our family -- they wouldn't waive the fee. Big mistake, Verizon, I will be shopping you at my earliest opportunity."

"Verizon doesn't deserve a star.. I would say 1/2 of one.

First off... I have been with Verizon since I received my first phone at 14. We'll just say a long time. You would think that they would treat you with more respect when you have stayed faithful to them for multiple years through all of their bs.
I thought wrong.
I've been having problems with them for the past 3 years but we wont go into that much detail.
1.5 years ago I purchased the IPhone 4 with unlimited talk, text, and data... along their horrible excuse for insurance.
In December, my phone broke... it was glitchy... and then I accidentally cracked the screen. I go into Verizon based off what the "KIND" sales lady told me when I bought the phone, thinking I would pay a deductible of $50. Oh wait, nooo.. They wanted me to pay $169.... even though I had already paid that with my $10 per month charge. I don't like people who bullsh** others so I cancelled my insurance after raising my voice a few times... and bought a new phone from a friend.
All is well... or so I thought...
5 days before Christmas my father and I upgraded my mom to an IPhone 5 and bought a wireless hotspot... which we were told was a wireless router that worked just like Cincinnati Bell's internet... If I would have known what was about to happen I would have stayed with Cincinnati Bell. MY ENTIRE COVERAGE PLAN CHANGED. Did anyone there mention it? NO

My work consists of a lot of meetings, using my phone's data to connect my Ipad to the internet... This is usually 3-4 times a week.. which is why I had unlimited in the first place. For the past week I have been getting texts saying my policy has almost reached its allowed data limit and I called and called and called... the only answer I received is "Oh, you can only change your plan back within the 14 days that it was changed." UHM..... I had no clue it was even changed in the first place... so i rant some more so I can talk to the person in the highest position possible... He couldn't do anything either. What do I do file a claim against them?

I mean do they only hire complete idiots? I feel like my 12 year old cousin could do more than them...

Now I am stuck with a plan that doesn't allow me enough gigs.. and I am paying more. Does this make sense to any of you?

Verizon will do anything possible to make money off of you. This is the worst company I have ever dealt with in my life... and I deal with hot headed, arrogant, over confident salesmen for a living.

VERY VERY VERY DISSATISFIED."

"We switched to Verizon from AT&T TV phones Internet the whole package.... Everything seemed great for a while until we had to replace our set top box two different times... Then they told us we needed a new receiver.... The problem we were having was with the tv and the Xbox live we could watch tv but as soon as we rented a movie on demand the movie would freeze up and notify us there was a network error, after all the switching boxes and the receiver the problem still persists. They told us try would send someone out between 1 and 5 so my husband took half a day off work to be at the house when they arrived. 6 came around and no Verizon. So he called and they said someone would be here soon he got hung up at the last house. 7 came around still no Verizon. We called again and they said the same thing. My husband asked to speak to a supervisor and they wouldn't let him! So we hung up finally now it's after 8 no Verizon called again waited forever to get someone for the third time and they will not put a manager or supervisor on the phone and they're telling us he will be here around 9pm wtf we both have work early tomorrow and we are goin to be up all night waiting for these people or they offered to send him tomorrow like we are supposed to take more time off of work. Very unreliable service very dishonest and unprofessional I would not recommend this service to anyone else we will not be customers anymore I don't are what we have to pay to end the contract completely done!! And the movie we rented we couldn't watch will be gone in 24 hours before the problem ever era fixed and they will not credit us for the movie WORST CUSTOMER SERVICE EVER EXPERIENCED"

"Rip off over priced Carrier...Eighty Dollars for a Iphone plan for a Iphone you own!...Kiss my A#@ Verizon. I would never have any phone that had anything to do with you..."

"Horrible, worst customer service ever, rude and inconsiderate, swallow you up and spit you out"

"Verizon Wireless: my phone stopped working today (LCD screen; completely blank now when phone is one, rendering it inoperable). I *just* got this (otherwise wonderful) Galaxy S3 merely two weeks ago. I took it to the physical store to get a replacement and your associate, Joshua Ha, instructed me that there was nothing I could do;.

!!!

I flat-out asked for a recommendation on how to get it replaced, as I'm severely hobbled without my phone, and he flat-out stated that he's just doing his job and there was nothing he could do as he was covering the manager from a different store?.

Just two weeks ago, I re-upped my contract to specifically get this phone;. I've recently been unhappy with Verizon, and this absolutely sends me over the edge". I would like someone to contact me directly so I can either get a replacement ASAP *OR* get me out of my contract?. I'll be sending this via the online account management tool as well, and will be sending this out to several consumer advocacy sites.. There are simply too many options out there re: competitors, and I simply pay too much a month for this level of "service"/. HUGELY disappointed.

Please contact me via Facebook messages, as I cannot now use my phone... I can also be reached ****@****.

Thank you--I sincerely hope that Verizon stands behind their products AND service level."