"I had an issue three months ago when my phone was stolen. It was a whole saga that I don't want to get into...but I swore to myself when this contract is up, there is absolutely no way I'm resigning with the company. Fast forward to today, when I was on the phone with Geico trying to update my insurance policy. My droid razr screen got stuck and in the middle of a "press 1 for..." prompt. I googled how to get to the battery, and quickly learned I have an internal battery and will void my warranty if I try to take my phone apart. I got in the car and went to the closest store, approached an employee (as my geico call was now nearing 30 minutes) and told her I needed to get to my battery to reset my phone. She said there were other people waiting in front of me, but she would add my name to the queue. 20 minutes later, after I hunted down another employee and told them I really needed to get my phone reset, he said he would find the girl to help me. (The original girl, the one that walked into the back and hid from me as soon as she "added my name to the list")

When she came back out, another employee was standing next to her, and told me just to press my power button and volume down key.

The most frustrating part of the entire story - is that as soon as the girl heard that I needed to reset my phone, all she had to tell me was to press those two buttons. When I called her out, and asked why she hadn't told me that half an hour ago, she said that she had no idea what was wrong with my phone.

Verizon employees will always waste your time. They take as much money from you as possible. They do not reward loyalty (I brought my entire family to verizon contracts 6 years ago and they are making some serious money off of us)

I will absolutely not continue my contract. Do not sign a new contract with this company. The headache isn't worth the emotional distress and extreme amount of frustration that will happen."

"I have had VW for over 13 years. The cell coverage is acceptable, but I found at too high a price.

The past year I have found that Verizon Wireless will lie through their teeth to get you to sign a contract; my fiance was lied to about features she signed up for as well as billing. When contacting customer service they just said "oh no, that isn't true."

As my contract was coming to an end I contacted customer service
asking them for their best price on different services, reminding them I have been a loyal customer for over 10 years and am shopping for best price. They responded by informing me that what you see is what you pay (WRONG answer.)

I asked other friends and family who they use and why; as most use Verizon, nobody had a valid reason why. "I heard they were the best, but that was 10 years ago..."

I subsequently asked most people which cell phone company they use, their feelings and opinions about the company and how their
cell coverage is. This isn't rocket science. I found out that there are some cell companies out there that are worthless, but amongst the "big 3" their is merely a price difference. (I find it hard believe AT&T is considered worth looking into...used them years ago and wouldn't even look into their services.) I also found out that Verizon does NOT have the best cell coverage.

I decided to try Sprint as I found that they had better cell coverage based on actual testimony of others, some people who I talked to and others that posted info on line. I also found that I could get more for less from Sprint so I decided to spend the $60.00 early termination fee from Verizon and switch to Sprint.

Verizon asked me why I am doing this, I suggested that they consult with their consult with their customer service reps that I price compared with a few weeks ago. "Oh, we don't do that sort of thing..." Well, I do.

They promptly sent me a final bill but would not let me log on to the account to see the statement. Now, who said Verizon has good customer service???

Rich"

"I would like to take this opportunity to thank STANLEY BURTON at the Palm Desert CA Westfield Mall Verizon store for all the assistance he has provided me during my 2 visits at this store. My new telephone was not operating as well as it should and he and Juan (I do not know Juan's last name - sorry!) determined I should get a new one. The phone arrived today and I tried to activate it and move my contacts and pictures over to the new phone, but I was unsuccessful. Stanley spent some considerable time doing just that for me today. He took the time to explain some other functionalities of which I was unaware and then I was on my way! Stan and Juan represent Verizon in a very positive light and I so appreciate the customer service they both afforded me. I am confident that their manager, Gus, often receives such commendations for these 2 employees."

"Do Not Sign Up with Verizon Wireless. Stay with your current carrier. Worst Customer Service Experience I've ever had. Over and over again. Everytime I call it's just horrible. Make me feel so bad to have gone with them for the horrible customer service. "

"I called Verizon on 9/15/12 to discuss my broken phone. It's insured and I can replace it (for $99) but I really don't like it anyway - small screen and small capacity. Since I had been thinking about the iPhone 4s, I asked about it and the representative Derrick in the Rancho Cordova CA call center even talked with me about the difference between the 4s and the 5. He also offered an early upgrade exception for the iPhone. I spoke with the supervisor Rockeem as well. They promised me that it was as good as done, but couldn't move forward til the actual release date - preorder wasn't possible for me, they said, do to my early upgrade status. Derrick promised to call me today, 9/21/12, to complete the order. I had a feeling that he was lying, and he was. I ended up calling Verizon Customer Service again myself, after the appointed call that didn't come. As you probably guessed, and of course I knew this too before I called, the "customer service" people protect one another by telling customers that they're unable to transfer to different call centers, etc. Today I reached Sarah in Arizona who quickly transferred me to Quinton, the supervisor. Quinton promptly began to back-peddle on all promises that Derrick and Rockeem had made, and pretended not to know the name of a higher supervisor. So I end up with absolutely nothing. If I could have reached through the phone, I would have. I thought that TMobile was bad, and I left the contract just to get away from them - but Verizon is no better, possibly worse. If I stay with them, it's only for the great coverage. Period. I despise them."

"There is nothing good to say about this horror show. The customer service is horrible. They lie to you in the stores. They dont stand behind the phones that they sell. My brand new razr was defective from day one. They have sent me 3 new phones and they were certified but came broken. They lost one of my phones that I sent back so they want me to pay for their mistake. "

"Do not do business with Verizon wireless !!!!Bad policies and all they want is your $$$$$$...
I have been a customer of Verizon Wireless for over 15 years now and and have givin them $10.000.00 +++ of my money. I purchased a GZone cammando in late February 2012 it started having problems within the first 10 days, I called customer support and they said it was a problem with the phone and sent me another phone..This went on for 3 phones and is now August 2012...I took the phone back to the Verizon store were I purchased the phone and asked for my money back as this phone has been a lemon.....Well they are like the government.. they is no loyal program and no heart and soul... I now own a $300.00 brokin phone that sits in my closet and another $145.00 contract cancellation fee...Thanks again Verizon Wireless as my 3 daughters and all my friends will be canceling their contracts...I will also keep you posted as I will try to get my $$$$ back by taking this greedy co. to small claims court in Issaquah Wa.
STP Issaquah Wa."

"Verizon Wireless actively promotes themselves as having great customer service. Everything is fine unless you have a mechanical issue with your phone and need to return it for a new one. My Droid Razr Maxx is two and a half months old and has an "issue." The representatives from the local Verizon store said they could not correct the problem and that it would need to be replaced with a new phone. The "new" phone arrived over the weekend, but it is not a new phone. It is a "certified refurbished phone." I spoke with several Verizon representatives this afternoon and learned that the company policy is written in cement. You CANNOT have a new phone unless you return a newly purchased item within the first 14 days. After that, you will receive a "refurbished" phone if your phone fails. That is according to Verizon's contract with Motorola, according to the company rep. But there's more: The refurbished phone I opened today had small bits of trash trapped inside the cellophane wrapper on the surface of the replacement phone. That certainly creates confidence that a replacement from the same factory will work, doesn't it? I explained all of this to a resolution specialist at Verizon and received the same answer: you will only get a refurbished phone, not a new one. She's sending another one out, presumably from the same factory that packed the one that has trash in it.
"

"I was with cellular one, which became alltel, which became verizon. Have been there for over 10 years. They have you pick out a passcode, so no one can do any thing to your account. Yet, without my permission, my son went in, and charged a phone to my account & surprise, I got a $500.00 cell bill. NOT HAPPY AT ALL !!!!!!"

"Stay away from Verizon!! I wasted many many hours on the phone with their customer "service" department. And got no service.
Horrible customer care."

"I've been a happy Verizon Wireless customer who pays a little over $115+ a month with the inclusion of Total Equipment Coverage through Asurion until my phone was stolen and I tried to get a replacement.

I went to a Verizon Wireless store and was told by the employee that since I have insurance, all I have to pay for a replacement iPhone 4 8GB was $50 and I'd receive it by tomorrow. After being instructed to call Asurion via their toll-free line at 1-***-***-**** as it would be an easier experience, I proceeded to do so and once I was able to speak with a representative, here's the summary of this story.

Me: ...

Representative: I'm sorry for the miscommunication, but the price to get a new phone would be $159. This is reasonable as the iPhone 4 8GB costs around $600 in the store.

In 2012, a reason why we're all responsible for the decline in the quality of services by organizations is because we don't cherish the money we earn. Whereas if this weren't the case, we'd live in an environment where companies have to actually show us they want us as customers and are willing to go above and beyond to maintain our satisfaction. Hooray, let's continue to spend our money on the useless things society has to offer.

It's sad that Verizon chooses to associate themselves with this type of company, because they just lost my $130+ account"

"Print screen all your online account billing and contract information! If you don't they will change your information to reflect and benefit their pocket books. I checked my online account, went in store and called Verizon directly to confirm that my contract ended, the answer was Yes and the rep told me, you can upgrade your phone if you want to renew your contract. Verizon did not have a plan that would meet my needs so I cancelled my service. They then told me that my final bill would be mailed to me and would include a $150 cancellation fee and were going to charge me through the end of the month (billing cycle). They had already instantly cancelled my online access to my account and shut my phone off the day I was in there – I had no access to Verizon whatsoever at that point, but they still were billing me for service I was NOT getting!

Apparently Verizon is too big of a company and their executives are more concerned with lining their pockets than being honest with customers! Watch out all new customers and current customers who think they’re no longer under contract!"

"Verizon wireless is the worst company I have every had service with. First, I lost my job and tried to pay them $500 a month and then when I got behind they charged me outrageous fee to get my phones turned back on and wouldnt help me out with any of the fees even though i have been a customer with them for over five years. I did finally cancel and they charged me $1500 for my three phones. Im warning you do not go with verizon wireless they will screw you.... Jeremy Hunt"

"Recently bought a Razor Maxx Android for the Menife Verizon wireless store. The sales people in the Menifee office just do not get it.....poor customer relations, street attitude with only one objective Sell-sell-sell. This is okay - that's why they are in business, but when the core value is sell you the most expensive phone and then throw you to the wolves....well, I wish I had known this before I bought the product. Three times I went back to there store complaining about 2 major items; 1. can't watch movies and 2. can't use the talk to phone feature. Their response to the movie issue was ''use Netflix"' even though the android I purchased comes loaded with other free APP's in the APP directory. So if these other APP's are not compatible as they say, why then does Verizon include them in the APP directory? My wonderful sales rep started dancing around this question...and, oh yes, had a response about updates - blah-blah-blah. And my opinion - I along with millions have been bamboozled. And for the talk to phone feature, their answer is to have me buy a device I have to stick in my ear - oh, for another $100 or so. And, adding insult is they operate like doctors.....when they have reach their allowable time with you, there is this assistant who gives the sales person a coded verbal message for him to move-on to another customer. Yeah, I should have stayed with Sprint - I was sucked into the Android Razor Maxx because of the battery life. This is the only positive thing about the phone. You do get 22 ++ hours for usage time between charging. On the sound, I rate the phone average. If you have hearing problems - even slightly like me you will have a problem with the phone. Sensitivity of the touch pad is just too sensitive. I hope the iApple 5S will be on the market soon.
And last, I found it distasteful to be placed behind someone who enters the store looking to purchase a phone. This person gets pushed in front of me even if I have been waiting with a support "associate". Oh, I get it, now that I have purchase $400+ of equipment, I am not longer important. JUST GREAT CUSTOMER FOCUS VERIIZON!!!S'Verizon Wireless" sucks. So don't make the mistake I did."

"Total crap. Try Sprint for actual unlimited data on the iPhone."