"verizon wireless is totally a criminal organization disguised in a form of a business. Who really bills a customer over $400.00 for two phones every month and then tries to use bogus as a way of justification? Well, people...only verizon and its thieving business!!!!!!!
Two phones should at least cost about 190 monthly, not triple that. You guys are bunch of thieves.
You all have to pay attention to your bills. And make sure you are asking questions and reviewing your bank statements....remember: your bank is there for you...to keep your money safe, not steal it from you like verizon!!!!
Can anyone tell me what sense it makes in someone claiming you paid half of your bill in september of 2014, and now you are being billed 444. in 2015 January??? Really???
Anyone out there contemplating switching to verizon, please rethink your decision because verizon is not worth it! They are not the right carrier for you. To prove you my point, I will attach a copy of my verizon bills and bank statements to show proof of me paying all my bills."

"Verizon left us stranded in Thailand with no cell usage during an emergency situation. They suck!!!"

"I have been a Verizon wireless customer for over 10 years. I recently decided to choose another carrier due to the cost of the monthly bill. My bill ended on the 17th of the month and my contract ended on the 20th. I moved over one phone on the 17th and the other on the 19th and was charged $240.00 early termination fee for a total of 4 days on two phones. They would not see reason so I am moving out of Verizon Fios next and will make sure everyone I know does the same. The brand Verizon now stands for uncooperative and poor customer focus.
Please read your contract very closely when you go to end your contract a few hours later and I would have saved $120.00 on one of the phone lines. Verizon is heading down an unfortunate path to alienate it's core consumers. I've gone to Metro PCS and am going back to Cablevision, at least they talk to me like a human being. Good luck....!!!"

"Don't get me wrong I love Verizon internet but be careful. They will make you think that you are getting a deal but all you are getting is hidden costs. I have been with Verizon for over 5 years because I didn't have any other options of having another internet and TV provide in this apartment. That is not even the reason why i'm mad at Verizon, the reason is inside my closet there is this box from verizon and a couple of months it stated beeping like the fire alarm. so I called them and they restore the system and that seemed to work for a couple of months. now the noise doesn't stop and the customer serves guy tells me I need to replace the battery and I will have to pay for it. I ask the guy this is your equipment and you want me to pay 40 dollars to replace the battery. How does that make any sense? I'm renting the place he tells me it's my job. right now I couldn't agree with guy more. "If Verizon thinks that it's the customer's responsibility to ensure that their equipment work so that we can continue to pay them for their service, they've got another think coming." Thank God, I'm moving out of this place in 4 months and kissing Verizon goodbye and the customer serves guy had the nerves to get mad at me. I'm the one who should get mad. "

"I literally hate Verizon Wireless. It takes forever to talk to a live representative. They transfer several times to different departments. Yes, they have the best service but you pay out of your ass for it. My bill is extremely high and I noticed that now we pay three different taxes on the cell phone bill. Everybody gave great prices except them!! I am thinking about changing my service because a cellphone bill should not be a car note. "

"when i signup the verizon services in august 2014 i was promised a 200 visa gift card. that did not happened as the promise to give me 200 gift card went to trash. i called last week and inquired about my gift card, instead of the gift card they sent me a lg tab. now read this scam. in order to get the lg tab, i have to buy a 2 years subscription for data, it is like buying a cow for a 1 gallon of milk. "

"Unless you have a very simple question, the customer service process is USELESS!
I received an email to increase the data in my wireless plan. Emailed said do this by ONLY calling ... number! I called, a person answered : I can not here you, if you calling regarding our email please call ... (another number, which I couldn't memorize that fast!)!!! I called the 1-800 no. for customer service, after entering all info while waiting for a human to answer, the automated machine said: sorry your call can not be answered at this time!!!!!!!!!!!!!!! What the hell!
Have you tried the website, to find a contact info, following "Contact Us" link? You will be stuck in a loop and will find nothing! They don't have email to contact, if you want to have a record of your contact you need to write to the office and "mail" it!!! :(((
For all the money they charge people, their cutomer service is SO disappointing!"

"I've been a version customer for 3 years and paid 160$ a month for 2 years renewed my contract and my bill started to increase, now I'm paying about 380$ a month. They say I'm going over my data. I told them for two years I had 4 gb never went over now I have 12 gb and I go over every month what the hell.
"

"I have been with verizon for several years and several phone lines. I have recieved spotty coverage, poor customer service, bait and switch bill increases, contract extensions and now the wonderful rip off of edge. New customers get my same phone for $100. For my many years of loyally paying my ever increasing bill on time I get to pay upwards of $600 for my "upgrade". I was lucky enough to pay $290 and cancel my other line. I pray for the day my edge agreement buyout is a price I can pay without losing my house so that I can move on. I used to be an Att&t customer, I got reliable coverage, reliable costs and a new phone free every year. I got sucked in by the allure of friends and family which was a disaster and inherited the worst customer service experience of my life. I'm serious. It causes me stress and mental anguish monthly. Buyer please beware. Read the fine print and go somewhere, anywhere else for your wireless service. There is a reason every online review for verizon is one star. It's because you aren't allowed to give no stars. "

"Dear Mr. Mead,

I was a customer with Verizon Wireless since the beginning of my cell phone usage, and before that my father was a customer before cell phones. You can look up my maiden name by searching for Trinetti. When my previous company took over my cell phone plan they were planning on taking it over to AT&T where they hosted every other employers phone. I insured them that if they kept my phone with Verizon, they would eventually start moving everyone else over to Verizon.....and they did. SO not only had I been a customer for quite sometime and referred friends and family to you, I referred a small company, now a 500+ public company to you because I swore by your customer service and network.

That is not what I got when I walked into the Solon, Ohio store 2 Sundays ago where I was treated awesome by the rep but when I was transferred over to the manager who was running the show - I was convinced to leave. I lost my phone 2 weekends ago, which was later returned two days later. Since my Verizon phone is my main means of communication, I needed to get service immediately. My contract had just been transferred from my company back to my own personal line as I had moved on to another start up sAAs company. When I did this I did not purchase a new phone and signed a brand new 2 year contract. The manager told me I either need to spend $540 with her to purchase a new phone and go on ebay to buy a new phone. One, I am not spending $540 on a phone with you because I just signed a 2 year contract with you and 2, I don't have time to wait for a new phone. Those were the only options she gave me. SO I asked her what the deactivation fee would be. She looked at me perplexed and said $160. I told her it made no sense for her to charge me $540 for a new phone and lose a 23 month contract with me, a person who has referred businesses to her and may have another company for her. She basically paid me to leave. But she said there was nothing else she could do - she didn't even think about charging me $160 for a phone and restarting my contract. I told her if she lets me walk out, she would be loosing business and she shrugged her shoulders and let me go. So I walked out and walked into a AT&T store who gave me a free phone and ensured me that wouldn't happen to me there.

You lost a really good customer that referred many people to you and will no longer refer anyone else. My family plans on not renewing their contract with you as well. Do you encourage your store managers to let customers walk out like that? You just paid me to walk out of your store and walk into your competitors store and allowed them to make it right. So i sent in my $160 deactivation payment yesterday and it reminded me to contact you and ask if this was really how you encourage your employees to do business.

Thanks,

-From the customer that emailed you and never received a reply
"

"I had NO service at all in my house and Verizon sent technicians to my house to verify that I live in a no coverage zone and they told me I can cancel at any time and not be liable for the termination fee. After switching over and paying my final bill they told me the $480 cancellation fee ($240 per line) will be credited in 24-48 hours. I called to make my final payment after 2 days and the automated system still added the $480 and I got transferred to a someone and paid the balance minus the $480 and she saw the notes and said It can take up to 72 hours and should not have any problems. 1 month went by and I get a bill for the $480. Now they are saying I had 30 days to cancel the service and do not want to waive the cancellation fee. I already paid a fortune to switch over and buy new phones and activation fees. I would have never switched and stayed with ZERO coverage in my house until contract was over but I was promised by 4 of Verizon's employees that I was getting a credit for the $480 and now all of a sudden they can not do it. What kind of business is this? You tell a customer that they can switch to any carrier and not be liable and all of a sudden not honor their word. THEY ARE THIEVES AND THIS IS FRAUD. DO NOTTTTTTT GET VERIZON. THEY ARE A BUNCH OF LIARS AND DO NOT STICK TO THEIR WORD. BUYER BEWARE - BUYER BEWARE - BUYER BEWARE - BUYER BEWARE - BUYER BEWARE
"

"This company is the worst how the hell do they justify charging some one 3 month of service for only 2 month like any one can afford a 600 dollar phone bill when it should only be one month i turned my phone on in aug 16th i got the bill Sept 16 i paid 325 for my activation and 1st month bill now i have a another bill for 600 for the month out Sept to Oct i don't think so it shows that i paid them and they want freaking more yeah right AT&T here i come "

"the worst customer service I have ever dealt with. It took over 3 months, 20 phone calls and hours on hold to get a $350 credit for a phone I returned. I have had Verizon for over 12 years and am changing providers because of their shoddy service. It also took 4 hours and 3 calls to get a phone reconnected that was lost. VERY UNACCEPTABLE AND I REFUSE TO EVER GO THROUGH THIS HASSLE AGAIN! I WISH I COULD RATE THEM "NEGATIVE""

"Verizon has some of the worst customer experience I have ever been forced to endure. I ordered two new phones, attempted to engage the trade-in deal -- and one month later - despite 3 phone calls and 2 store visits, am walking away from Verizon to find a new carrier WITHOUT a new phone and now am unable to do the trade-in deal for something that is THEIR FAULT. I think they are ridiculously incompetent. If they didn't have semi-decent cell coverage, they wouldn't have a single customer."

"Verizon's Customer Service is very, very poor. I have big issues regarding misinformation and billing concerns. I called multiple times and was told that a Manager named Jennifer will call back within 24-48 hrs. She called almost a week after on my sister's phone even though I clearly gave my personal and work cell phone numbers. She left a choppy message that no one can understand. On my last call last week, I was told that Jennifer will call me in 24-48 hours again, still no call up to this time. Your good wireless service is not worth it if your people does not respond to your customers appropriately and in a timely manner. Your Customer Service representative assured me twice on 9/17/14 and on 9/27/14 that my bill will be lower from my previous plan even if I get 5 new phones and when my bill came, it was higher. Made several calls to Verizon about the problem, no one bothers to make things right. Misinformation, higher bill, and very POOR customer service are my absolute experience with Verizon's Customer Service. "