"The website is easy to use and navigate. The products have great explanations with photos. I was able to research and compare items. The prices are very good. The shipping was quick."
"used daily for years...family the same and friends. No longer at supermarkets. Vitacost
sent it faster than you can say Jack Robinson."
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com. We pride ourselves on providing fast and efficient service, so we're delighted to hear that your order arrived quickly. We look forward to serving you again soon!”
"Good product, good discount and prompt delivery - shipping charge was a bit high. "
“Thank you for taking the time to leave a review! We're thrilled to hear that you are happy with the product, discount, and prompt delivery. Your feedback is important to us, and we appreciate your support.”
"Dealing with and purchasing from Vitacost has been an great experience for us. We’ve been buying from them for years and learned we receive excellent service, quality, fair prices and discounts. We recommend them highly. Do your research, but they are hard to beat and they are always there to help you. Thanks for your help, offerings and being there for us. Bill"
"I bought several chocolates. Being this is summer in Texas, when I received then, they were all liquid. It would have been nice if they were packed with gel packs or equivalent. "
“Hi there! We appreciate your feedback! ”
"Got my supplements quickly, thank you."
“Yay! We're elated to hear that you were satisfied with our service and quick shipping! Thank you for the review!”
"I have many friends that use your service. I have been wanting to also try.
The vitamins I wanted were available, so I ordered. I also ordered a few snacks, including 2 bags of chips.
When I opened the shipping box, there was NO packing material whatsoever. The heavy bottle of vitamins turned the 2 bags of chips to crumbs.
Not impressed.
As a first experience, I am extremely hesitant to order again."
“I'm sorry to hear about your experience with the packaging of your order. We take feedback like this seriously and will share it with our team to improve our packing process. We understand how frustrating it can be to receive damaged products, and we apologize for any inconvenience this may have caused you. If you'd like to give us another chance, please reach out to our customer service team @ 1-800-381-0759, and we'll do our best to make it right.”
"Was looking for a certain item, found on sale at vitacost and you get fast shipping with this company."
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"If I order anything in a glass bottle, there's a 99% chance that it will be damaged in transit. I will not either receive my order at all, and it has to be replaced or it arrives and has ruined everything in the box."
“I'm sorry to hear about the ongoing issues with your orders arriving damaged. We understand how frustrating that must be. Please reach out to our customer service team @ 1-800-381-0759 so we can assist you with resolving this matter and ensuring your future orders arrive safe and sound. Your satisfaction is important to us, and we appreciate your feedback.”
"I appreciated the quick & free shipping of my items. I also appreciated the discount coupon!! VITACOST had every brand of item I was looking to purchase. I will definitely purchase from VITACOST in the future. Thank you!"
“Thank you so much for your kind review! You might have just made us blush a little! We're so happy you had a positive experience with us, and we hope to see you back again soon! Take care!”
"Where is my parcel? ?????????"
“I'm sorry to hear that you haven't received your parcel. Please reach out to our customer support team @ 1-800-381-0759 with your order details so we can investigate this issue and help resolve it for you as quickly as possible. Thank you for your patience and understanding.”
"Why do products have to be wrapped and over packaged with plastic?
Would like to see Vitacost reduce the amount of unneeded plastic.
"
“Thank you for your feedback! We're thrilled to hear that your order arrived quickly. We're always looking for ways to improve and reduce our environmental impact, so we appreciate your suggestion about reducing plastic packaging. We'll definitely take this into consideration for future orders. Thank you for being a valued Vitacost customer!”
"I have always been very pleased with Vitacost. I appreciate the decent prices, the fast shipping, and the accuracy of the order. I love that I can create recurring orders with a little discounted price. I know I'll always have my rice on hand without having to pay the exorbitant costs at the grocery store or at other online retailers. It pays to shop around, and I'm very pleased to have found Vitacost for my purchases of this product."
“Thank you for your amazing review! We're thrilled to hear that you're pleased with our prices, shipping speed, accuracy, and recurring order option. We appreciate your support and are delighted to be your go-to for rice purchases. Thank you for choosing Vitacost!”
"Awesome prices, service, and quality. "
"Website is easy to use, and pricing is very competitive. Shipping is always reliable"
“Thank you so much for the amazing review! We're thrilled to hear that you are happy with our reliable delivery and pricing. We're also glad you find our website easy to use. Looking forward to serving you again soon!”
A rep from Vitacost, KevinRep, has responded:
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”