"All I did was enter model number from the box I had here at home and ot came right up"
"Where was the option to use PayPal or something other than credit card?"
“We're very sorry that you had an unsatisfactory experience on our website. Unfortunately when signing up for a recurring/subscription like this order PayPal is not an option due to the requirement of needing a card linked to the subscription so that it can be sent out regularly. ”
"Love the ease of ordering here AND NOW i have signed up for auto ship = very easy "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"I like that you get vital info about the products you're shopping for and/or interested in. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"I ordered and received my order within several days. Great, Great, Great."
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day! ”
"Why don’t you recognize me? Have ordered before"
“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and will be taking a look into this matter. We apologize for any frustration this may have caused.”
"Very easy to place order and set up auto ship."
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed regularly, thank you for taking the time to leave a review. ”
"This is an excellent business! The inventory is vast, the prices are great, the webi interface works quite well. Why shop elsewhere?"
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything so far. We look forward to seeing you again!”
"Excelente great product and service "
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
"It took me less than two minutes to find what I was looking for and purchase it with great discounts "
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"I ordered a box of 50 Tegaderm films and only received 1. Contacted customer service and they said I needed to take a picture of the film and send it to them before they could correct the problem, which I did. However, I was in need, so I searched other merchants. Located one whose price was less expensive and delivered next day."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management.”
"We returned a product unopened as per their policy and procedures. We did not receive a refund for months. I had to follow up because they do not use bar codes, Qcodes or an adequate procedure to track returns and process refunds. They did not even have my RA info to tie to the return and wss as noted me to provide back to them what they had assigned to me!! Unacceptable!! "
“Thank you for the feedback, we apologize the experience was less than you had expected and that you are disappointed, in regards to the returns policy. We are always looking for ways to increase customer satisfaction and will pass your comments along to management for review.”
"Always easy to order. Good quality product "
“We are so happy to hear that it was an easy ordering process and that you are pleased with the item, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"Easy to order nicer if they had veterans discount "
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve and will pass your comments along to the team. ”
"Fast and easy ordering. Happy"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”