"Product was exactly as described and arrived quickly. "
"Good website - prices for shipping too high."
“We're happy to hear that you had a positive experience with our website but are sorry that you are disappointed about shipping we appreciate your feedback. Your comments will be passed along to the team.”
"Ordering online is easy & shipping is fast for quality medical supplies."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"I put the order in than it disappeared had to start over 3x before it finally went through, "
“We apologize for any website issues, we will take a look into this matter. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Easier to navigate, site is user friendly."
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Accidently ordered the wrong size adult diapers. Customer service said it would take 3 to 5 business days to receive instructions to return product before a refund could be issued in another 3 to 5 business days.. that is the worst return/refund policy I have ever heard of. "
“We are sorry that you are disappointed but appreciate your feedback, once you set up a return ou will receive a response in 1-2 business days, and then the time period of transit time back to us, process your return once we receive it (5 to 7 business days),and the time it takes your bank to process our refund request. We apologize for any frustration, your comments will be passed along to the management team to take a look into. ”
"I'm so happy they accept Google pay at checkout. That made my experience so much better! "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Very helpful and easy to find what I wanted. Thank you. "
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Website promised 5% off for first order when signing up for text and email notices. I sent the text as instructed however never received the information for discount. What gives?"
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Good experience. precise information way to order. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Has trouble signing up! Customer service was not helpful "
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Fast shipping and good price."
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”
"Very easy access
Easy to navigate and checkout was very fast
"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"It was very easy to find what I was looking for. I will order again. "
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Good prices but the coupon codes they give you do not work. Tried every single they would send again and it never worked. "
“We apologize for any coupon issues, please be aware of any exclusions, or minimum requirements, and feel free to send the coupon code you were attempting to use to support@vitalitymedical.com and we can take a look into this. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the positive review! We are so happy to hear you are pleased with the item and that it got to you quickly. We appreciate your feedback, have a wonderful day!”