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Product & services pricing
3.77/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.66/5
Customer service:
3.44/5
Return/Replacement policy:
3.34/5

Verified
4/5

2023-11-27

"I don’t like paying for fast shipping if I don’t need them right away , but it gives me no choice."


Rep reply posted 2023-11-30
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”


Verified
5/5

2023-11-27

Home Health Care

"Great Website. Good prices. Easy to work with."


Rep reply posted 2023-11-30
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are happy to hear that you were all around pleased with everything so far. We look forward to seeing you again!”


Verified
5/5

2023-11-27

"Quick and easy ordering. Very efficient. Thanks!"


Rep reply posted 2023-11-30
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”


Verified
1/5

2023-11-27

Couldn’t submit order

"Tried multiple times earlier today to submit order and it would t go through "


Rep reply posted 2023-11-30
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience in the future. If you'd like to provide feedback as to the specific problem error codes, or pop-ups. etc please contact support@vitalitymedical.com”


Verified
5/5

2023-11-27

Quick and easy

"The only thing would be to add that the hollister tubing is oval. This is what I’m looking for."


Rep reply posted 2023-11-30
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time, if you need any assistance please feel free to give us a call. Have a wonderful day!”


Verified
4/5

2023-11-27

Easy order

"Very easy to order. Description for product and options easy to understand."


Rep reply posted 2023-11-30
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
3/5

2023-11-26

Excellent Process ruined by Recall

"My experience with Vitality was great from ordering and shipping. The issue is that before I could even use the product, it was recalled and I am waiting to hear what will happen. In the meantime, I don't have product and I am having to find other ways to obtain what I need."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”


Verified
5/5

2023-11-26

Excellent

"Products needed at a reasonable price, fast delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”


Verified
5/5

2023-11-26

ALWAYS EASY TO USE!!

"Excellent experience as always. "


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
5/5

2023-11-26

Thank you!

"I am very satisfying. You are the Best!"


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
5/5

2023-11-26

Fast a

"Quick and easy ordering and happy to get a discount code for holiday weekend!"


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”


Verified
5/5

2023-11-26

Quick and easy - How I like it

"I love how easy the products I needed were quick to search for. The check out process are quick. Website was easy to navigate "


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”


Verified
5/5

2023-11-26

need O2

"Quick and easy to order. 3rd time replaced sieves"


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time. Have a wonderful day!”


Verified
4/5

2023-11-26

Good inventory

"I was able to find items that my home care provider didn't carry in stock. The items usually arrived on time"


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”


Verified
5/5

2023-11-26

Simple online

"Easy and simple online shopping "


Rep reply posted 2023-11-29
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”