"The supplies I always order are not ever included in free shipping. "
"Easy to follow steps for selecting products & paying"
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”
"Easy to find the product I needed."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"The product didn't work as well as I hoped it would. Erection was increased somewhat , but did not maintain when the vacuum was released."
“We're sorry to hear that you were disappointed with the product you received but appreciate you taking the time to relay this. We will share this with the team.”
"Shipping cost of $13 for small plastic syringe holders is outrageous "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Vitality Medical actually has the product listed online available and ready to ship, in my experience. I have not had this experience with other sites, so I greatly appreciate it!"
“We're happy to hear that you had a positive experience with ordering. Thank you for your feedback and for taking the time to leave a review.”
"Searching on the web for reasonably priced wound care products and Vitality Health popped up. Prices are better here than on Amazon. Every item was shipped and received in a timely manner. Thank YOU!"
“Thank you for the positive review! We are happy to hear that you were all around pleased with everything so far. We look forward to seeing you again!”
"found product easily. good price"
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site and that you are pleased with the price, thank you for leaving a review, have an amazing day!”
"PROMPT ON GETTING SUPPLIES AND QUALITY HAS BEEN GREAT!"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Always have great products at great prices"
“We are happy to hear that you are pleased with our products and prices. Thank you for your business and your positive review.”
"Super simple, search, click, done."
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"WEBSITE FAST AND EASY TO USE. GOOD PRODUCT DISPLAY. GOOD PRICING. NICE PROMOTIONS. FAST SHIPPING"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Your adds promise immediate delivery then you want to charge $50+ dollars for overnight delivery. Next time I will go back to Amazon Prime. If you cannot deliver in 2 days for free, why should I shop here?"
“Thank you for the feedback. We’re sorry to hear that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days we also do not offer overnight or next-day delivery due to that. We do show that the order placed had the 5-10 Business Days option selected if you'd like to provide additional feedback to the specific problem please contact support@vitalitymedical.com.”
"Company had the merchandise that we wanted, we placed the order on September 18th and we were given no notice that the delivery would be delayed. After multiple communication with the company, we were finally informed that the merchandise was shipped on October 25th. Merchandise finally arrived on October 29th."
“Thank you for the feedback, we apologize the experience was less than you had expected and apologize for any back-order status. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management.”
"I ordered aspirin, you sent acetaminophen. Come to find out, you don't even carry aspirin even though it was on your website. Your customer service people were horrible. It's been over a month, and I still have not had the issue resolved."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our returns team is already processing a return for you. If you don't hear back in a timely manner you can follow up at returns@vitalitymedical.com and we will make sure this is addressed.”
A rep from Vitality Medical, Megan-VM, has responded:
“We apologize for any coupon issues or confusion, please be aware of any exemptions or exclusions as the item is exempt from any shipping promotions per the supplier. If you have any issues or questions in the future please do not hesitate to give us a call. Thank you and have a great day.”