"Very satisfied if I get my product on time
"
"Awful checkout experience, It took twice as long as it should have."
“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and if you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com. Your comments will be shared with the team.”
"This site was easy to navigate and place order. Thanks for making this caregiver happy.."
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"I am happy to report that my products were delivered (actually a day or two faster than I was expecting) and were in perfect condition, exactly as advertised. Will definitely do business with Vitality again in the future. "
“We are happy to hear that the order got to you so quickly and that you are pleased with the items, thank you for taking the time to leave a review, have an amazing day!”
"It was an easy experience navigating the app."
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”
"Ordering is easy and delivery is fast"
“We are so happy to hear that it was an easy ordering process and that you received your orders in a timely manner. Thank you for leaving us a review, we hope you enjoy the rest of your day! ”
"I really hope this works for back pain"
“Thanks for the great review, we hope that this is just the item for you and that it works well. We look forward to seeing you again soon!”
"Shipping was almost twice the price of the product! When I tried to cancel, I was told I could not because it was drop shipped from another location! I never received the shipment or a notification of it’s status!!!!"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It looks like our customer support is already processing a return for you. If you don't hear back in a timely manner you can follow up at returns@vitalitymedical.com and we will make sure this is addressed. Your comments will be passed along to the team.”
"Signed up for 5% off but didn’t receive it."
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Found a quality product and checked out fast and easy. "
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"The website was easy to navigate and has a excellent selection of products."
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"Your site was very easy to get around. You had everything I was looking for and your delivery sounds like quick . "
“We're happy to hear that you had a positive experience with our website and that you were able to find the items needed here. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Easy ordering process! Looking forward to replacing the tubing on the Purewick. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Did not get the 65% discount I signed up for"
“We apologize for any coupon issues or confusion, once signed up for the newsletter that welcome 5% should have been sent via email to input manually at checkout or by text depending on where signup was input. Please check junk and spam as well. If you have any questions in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Needs a shipment time frame for regular shipping and there’s no detail about the auto, but I am going to find out "
“We are sorry that you are disappointed but appreciate your feedback. Your comments will be passed along to the management team to take a look into. If you have any issues or questions please do not hesitate to give us a call. Thank you and have a great day.”
A rep from Vitality Medical, Megan-VM, has responded:
“Thanks for the review and feedback we hope to see you again soon!”