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Product & services pricing
3.76/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.66/5
Customer service:
3.44/5
Return/Replacement policy:
3.36/5

Verified
3/5

2023-09-02

"You ask for an email to get a 5% discount but you can’t use it unless you opt into your texting option. Very deceptive advertising. "


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. The welcome discount is applicable for either text or email sign-ups. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
1/5

2023-09-02

Apple didn’t let me use my 5% Welcome discount code

"Apple didn’t let me use my 5% Welcome discount code "


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon issues, we will take a look into this matter. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
3/5

2023-09-02

Hard to Navigate Cart

"I selected my items, Wanted to remove items from my cart, but could not do so in the mobile web (no delete icon). Had to log in thru my pc to modify the cart."


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the team to further look into.”


Verified
2/5

2023-09-02

Difficulty Checking Out

"Vitality could not load the Captcha."


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“We're sorry that you had an unsatisfactory experience on our website. We are committed to providing you with a great experience and hope you give us another chance in the future.”


Verified
5/5

2023-09-02

Roho cushion purchase. By Raven 1948

"Experience for purchase of this article was easy and very user friendly."


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”


Verified
5/5

2023-09-02

Great online s

"Good customer services !!!!!!!!"


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
5/5

2023-09-01

"i LOVE THIS SITE ALWAYS FAST AND EASY TO ORDER ITEMS"


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
4/5

2023-09-01

out of stock issues

"I had to place a larger order due to the supply I needed was out of stock in 50ct. ended up placing an order for 300 ct that cost considerably more (better price/item), but quantity amount not needed. "


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We apologize for any frustration. We will pass your comments along to management.”


Verified
5/5

2023-09-01

Quick delivery, good prices

"Found everything I needed at great prices"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are happy to hear that you were able to find the item you were looking for on our site at a price you are pleased with, thank you for leaving a review, have an amazing day!”


Verified
5/5

2023-09-01

What I ordered

"What I ordered is what I received I think this place is a good price and great shipping and exactly what you ordering"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”


Verified
5/5

2023-09-01

Quick and easy ordering

"This was a reorder, so I had the SKU on hand from the previous order. That made it quick and easy to find and order just what I needed."


Rep reply posted 2023-09-06
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
3/5

2023-09-01

"Checkout could be easier and free shipping would be nice like other medical co."


Rep reply posted 2023-09-01
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback. We do offer free/discounted shipping often once signed up for the newsletter those will be sent via email, Your comments will be passed along to the team for further review. ”


Verified
5/5

2023-09-01

Ordered what i needed

"Super easy! The search was easy!"


Rep reply posted 2023-09-01
A rep from Vitality Medical, Megan-VM, has responded:

“Glad to learn your experience was a positive one. Hope to see you again in the near future!”


Verified
5/5

2023-09-01

"First time I have used your website. Iwas pleased with the ease of ordering. "


Rep reply posted 2023-09-01
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review!”


Verified
5/5

2023-09-01

Good service

"Shipping fast :)
And This time I need it so fast too. Pls. Tks
"


Rep reply posted 2023-09-01
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the review, we appreciate your feedback, have a great day. ”