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Product & services pricing
3.76/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.66/5
Customer service:
3.44/5
Return/Replacement policy:
3.36/5

Verified
5/5

2023-08-31

Vitality is the Bomb!!

"Always lowest Price!!!!!!!!"


Rep reply posted 2023-09-01
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review, have a great day!”


Verified
4/5

2023-08-31

Sup

"It was very easy and simple to do thank you"


Rep reply posted 2023-09-01
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
5/5

2023-08-31

I can breathe

"Good company to do business with."


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words, we appreciate the feedback and your taking the time to leave a review, have a wonderful day!”


Verified
5/5

2023-08-31

Great site

"Always quick and easy order process "


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
1/5

2023-08-31

Shameful

"I placed an order for my uncle who is currentlly battling lung cancer and has a pic line in to driain fluid from his lungs. He needs the drainage kit which I ordered on Saturday with expedited shipping. As of Tuesday nothing arrived. I called and was told i should have received a verification email, it would be resent. Still no email, just advertisements. I keep getting the run around. I will report you the better business bureau if this item does not go out today for delivery tomorrow. This is just awful, Just an FYI the delivery policy says nothing about verification!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience with the service provided. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management as they are going to further look into this situation. ”


Verified
5/5

2023-08-31

One stop shop

"I appreciate your products, price and speedy delivery for my elderly mom."


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We are pleased to hear you received your order in a timely manner and that you are pleased with the items. Thanks for the review. We hope you enjoy the rest of your day! ”


Verified
5/5

2023-08-31

Super Quick & Easy Online Shopping

"Very easy and quick to shop online with this company. They have lots of options too. Very impressed "


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”


Verified
5/5

2023-08-31

"Good service,easy ordering."


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”


Verified
4/5

2023-08-30

Splas dash

"Ordering was easy . Items delivered as And when promised. I would purchase and recommend to friends and family."


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
4/5

2023-08-30

"I couldn't edit my phone number"


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Please feel free to reach out to support@vitalitymedical.com or give us a call and we can help assist in getting that updated. Your comments will be passed along to the management team.”


Verified
5/5

2023-08-30

Very responsive, easy to work with, great prices.

"I wrote a review earlier. Basically VM really went the extra mile in their communication and responsiveness. These days, that level of customer really stands out. I may not need my medical products often, but when I do it will always be bought from Vitality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words and for taking the time to provide us with a review. We’re delighted to hear that your experience was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”


Verified
5/5

2023-08-30

Total cool

"Tried your product and loved it. "


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you are pleased with the item and that it works well for you. Thank you for leaving us a review, we hope you have a great day!”


Verified
5/5

2023-08-30

easy to use

"i dont really know what to say except that it was a very easy process "


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day! ”


Verified
2/5

2023-08-30

"you say free shipping on orders $49 and up, but at check out you charge for shipping! "


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon confusion, Please be aware free shipping for the $49 is in regards to reoccurring/subscription orders. This order did qualify for the alternate free shipping code that was being offered and was applied at checkout. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”


Verified
5/5

2023-08-30

Great customer service

"The one item I ordered ended up being out of stock so when I called back to check on another comparable items availability, he called the supplier for me to double check before I placed the order. Awesome service "


Rep reply posted 2023-08-31
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got that clarified. We appreciate you taking the time to leave a review, have a wonderful day!”