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Product & services pricing
3.76/5
Chance of future purchase:
3.71/5
Shipping & packaging:
3.66/5
Customer service:
3.44/5
Return/Replacement policy:
3.36/5

OGL
Verified
5/5

2023-08-26

shipping was only complaint

"shopped all over for my glucose test strips This is the BEST place price and turn around time. They arrive fast and the prices are excellent.. Until i get my sugar issues reversed this is the place to buy.."


Rep reply posted 2023-08-28
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, thank you for the positive review! We are so happy to hear that you were able to find the items you needed here at a price you are pleased with. We look forward to working with you again, have a great day!”


Verified
5/5

2023-08-26

"Quick shipping quantity products "


Rep reply posted 2023-08-28
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
1/5

2023-08-26

Not ordering ANYTHING from this place again!

"Sent a substitute in place of what I ordered now they are trying to make me pay to return, they don't answer my emails and I was told today that someone would be calling me back. THAT DID NOT HAPPEN! And now they won't let my re iew be submitted because they don't like what I had to say!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-08-28
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you were disappointed with the product you ordered online. We appreciate your feedback it looks like our customer support is already processing a return for you with the returns information sent via email on 8/14. If you would like you can also follow up at returns@vitalitymedical.com and we will make sure your comments are relayed.”


Verified
4/5

2023-08-26

Easy to order, not so easy to pay

"Easy to order but credit card line did not work the first time that I tried it. Tried multiple times and had to leave page then try again."


Rep reply posted 2023-08-28
A rep from Vitality Medical, Megan-VM, has responded:

“thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and your comments will be shared with the team.”


Verified
5/5

2023-08-25

Awesome

"The last shipment was very timely."


Rep reply posted 2023-08-28
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day! ”


Verified
4/5

2023-08-25

"hard to go back and forth to compare"


Rep reply posted 2023-08-28
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”


Verified
5/5

2023-08-25

Easy to Order & Great Prices

"It was definitely easy to find the product that I was looking for and it had great reviews. It was also a great price! Thanks!"


Rep reply posted 2023-08-25
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review., have a wonderful day!”


Verified
5/5

2023-08-25

Trusted

"I really liked my first purchased I had made came in a very timely manner . Over all very satisfied "


Rep reply posted 2023-08-25
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here and that they got to you in a timely manner. We look forward to working with you again, have a great day!”


Verified
5/5

2023-08-25

Enfit Feeding Tube Syringes

"My grandmother is a stroke patient and getting medical supplies that aren't covered by Medicare can be a challenge. I stumbled on this site and wasn't sure how it would go. I called the customer service line to ask questions before making my first order. They reassured me after speaking to their agent. I made the order on a Tuesday and we received the shipment on a Thursday. The price is great and they are very quick to ship the order. Highly recommend. I just made my second purchase and will continue to use them. "


Rep reply posted 2023-08-25
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that your experience was pleasant and you got your grandmother's needs taken care of. We hope to see you again, have an amazing day”


Verified
5/5

2023-08-24

Quality Saline

"I use this in my Netty Pot. Works great"


Rep reply posted 2023-08-24
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you are pleased with the item. Thank you for leaving us a review, we hope you have a great day!”


Verified
5/5

2023-08-24

Great service

"Easy to use and very good prices and service"


Rep reply posted 2023-08-24
A rep from Vitality Medical, Megan-VM, has responded:

“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”


Verified
1/5

2023-08-24

Did not get free shipping you said you would do

"Had to enter my address on a second address field before the order was placed.

Very dissatisfied !!!!
"


Rep reply posted 2023-08-24
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience on our website. We value your business and apologize for any frustration this may have caused. We will be taking a look into this matter. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
4/5

2023-08-24

Easy With Paypal

"Shopping was easy and they had the items I needed. Add a Microsoft Edge coupon applied and free shipping, it's a no brainer. Great place shop. Paypal functioned flawlessly with this site"


Rep reply posted 2023-08-24
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
3/5

2023-08-24

Somewhat satisfied.

"Dale sent to another address."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-08-24
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. If you need any further assistance please do not hesitate to give us a call and we will relay this to the team. Thank you and have a great day. ”


Verified
5/5

2023-08-24

Quality products with a quickness

"Easiest way for me to order my urological supplies. The layout of this site makes it easy to understand what I'm ordering and it ships so fast its amazing. Love it!"


Rep reply posted 2023-08-24
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”