"Ordering was easy. The surgical cushions were exactly what I looking for.
The rush shipping cost is far, far too high. Thus four stars instead of five."
"Quick and Easy… I probably should’ve measured but this is for my 4 year old daughter who recently broke her elbow so I’m hoping it won’t be too big in all honesty but we are hopeful that she won’t miss out on pool time… will come back and give complete review later but the ordering process was easy."
“Thank you for taking the time to leave us a review and provide your feedback. Please feel free to reach out with any questions or concerns you may have once you get the item, we look forward to working with you again have a great day!”
"My purchase was quick and easy. I immediately located what I needed and check out was fast."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site and get the order processed, thank you for leaving a review, and have an amazing day!”
"This is an excellent strap for placing around the hand of golfer to secure the grip to the lifeline of the palm."
“Hello, thank you for the positive review! We are glad to hear the item worked so well for you. We hope to see you again soon!”
"I use Vitality to get the wound care items that I need, but insurance will not cover. They are always very helpfull, and they have good prices and a huge inventory of supplies. I must also mention, they have very fast shipping. Thank you!"
“We are so happy to hear that you are able to find the items that you need here and that you get the items quickly, thank you for taking the time to leave a review have a wonderful day!”
"Vitality Medical had EVERTHING I needed!!! Thank you!!"
“We're so happy that you had a positive experience with our website and that you are able to find the items you need here. Thank you for your business and for taking the time to leave a review, have a great day!”
"You had what I was looking for and made it easy to get at a good price."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site and that you are pleased with the price, thank you for leaving a review, and have an amazing day!”
"I placed an order for supplies needed for an upcoming surgery recovery. The order was pending awaiting shipping. After checking several times over the course of multiple days I decided to cancel the order. I found another vendor Supply cold therapy had the needed supplies in stock and they would ship that day.
I called and spoke with customer service and they checked the order and said it hasn't been filled and it would be canceled and my CC would be credited. This was done around 10:30 am. I received an email from them next day stating the order was completed and was being shipped. I called back to customer service and they did not want to hear how the order was cancelled. It shipped so I was responsible. The explanation I got was to refuse shipment and once it was received back by the shipper I would be credited the amount back minus a restocking fee. A restocking fee for an order that was cancelled is beyond laughable. I ask the customer rep. if a signature was required for the package when delivered? the answer was no so of course the delivery driver just placed it on the porch. I had to resend the package back to them.
As stated to the customer service rep. I will NEVER buy anything from them again and if asked would state my plight with this company. AWFUL experience."
“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and we will relay this situation to our team to further look into. If you don't hear back in a timely manner you can follow up at return@vitalitymedical.com and we will make sure this is resolved.”
"Store has everything you could need, easy to navigate and purchase, great prices.
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“We're happy to hear that you had a positive experience with your order and that you are pleased with the prices and range of products we have. Thank you for your feedback and for taking the time to leave a review, have a wonderful day!”
"I HAVE FOUND YOUR SERVICE GOOD AND THE PRICE VERY REASONABLE."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Easy to place the order! Thank you. "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"I was able to find the exact bandages that I was looking for without latex for my sister and daughter who are both extremely allergic to latex.
Regular bandages pull off their skin and is extremely painful.
These are hard to find but now I know where to shop for them. I will be back to buy more soon. "
“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review we look forward to working with you again, have a wonderful day!”
"Working medical in MMA and Boxing keeps us busy every weekend. Vitality ships promptly and always delivers on time. Prices are right, customer service is the best. A+ to Vitality"
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day! ”
"i usually have a very hard time with check out on other sites. this site was very easy to navigate."
“We're so happy that you had a positive experience with our website. Thank you for your business and for taking the time to leave a review, have a great day!”
"Always received in timely manner"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
A rep from Vitality Medical, Megan-VM, has responded:
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed but we're sorry that you are disappointed with regard to shipping, Your comments will be passed along to the team, thank you for taking the time to leave a review. ”