"The products ordered remain of high quality. That is an important factor - others have similar products and are less expensive, but they lack the quality needed on this end.
Delivery continues to be on time, if not earlier than quoted, which is not an issue.
The prices skyrocketed since the last order and while understanding the cost for everything has increased dramatically, this was a huge surprise (an increase of over $50 and less than half the amount of product, was and is a large financial pill to accept).
Previously they had coupons for free shipping, lower costs, etc but I was unable to locate them - if they even have them any longer.
Overall, the products work well, for me, but I'd like to see the costs decreased without having to auto border which in my case can't be done since some days the products last a day or two longer. Bottom line, they are a trusted company that serves me well, which is why I return."
"Vitality always has everything I need, best quality, best prices ...ok, sure, you can get some things slightly cheaper from that big online store.....if you don't mind your self adherent bandages smelling like rotting fish..spend a little extra and buy the real thing."
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon! ”
"Quick easy to place order and check out disnt get my 5% off"
“We appreciate the review. Thanks for taking the time, we apologize for any coupon issues, and we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Filled in the blanks and that was it"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Ordering was easy. I will rate the product when I receive it."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Easy checkout and quick accurate delivery. "
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"GREAT EXPERIENCE USING TIGER BALMM ON ARTHRITIC JOINTS/"
“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”
"Exactly what I was looking for at a very reasonable price."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Super compressor and comfort! "
“Hi, thanks for the great review. We look forward to seeing you again soon!”
"Everything ordered arrived faster than expected and was just as advertised. I will order from Vitality again as needed."
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review. We look forward to working with you again, have an amazing day!”
"It would have been better if I could easily go back to see if I wanted more."
“We apologize for any website issues, we will take a look into this matter. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"easy to use ordering method..."
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"We will see how long free shipping takes! "
“We appreciate the review. Thanks for taking the time. Please feel free to reach out with any questions or concerns that may come up have a wonderful day!”
"your website is slow and the pop ups are super annoying and confusing when trying to check out. forces you to pan down and look for the check out info. glad you have paypal. made it so i could get off your site and use them instead."
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback on the matter. Your comments will be passed along to the team and if you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”
"Good company, reliable. Pricing is very good especially when using their best discount codes (10% or especially free shipping). Shipping is very fast even with economy rate. We're satisfied."
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Hello, thank you for the review! We are glad to know you had a positive experience from ordering to receiving the product. Unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. Once signed up for the newsletter that will also include frequent promotions for discounted shipping, percentages off, etc. we recommend checking junk or spam in case. We apologize for any frustration, but your comments will be passed along to the team. We hope you enjoy the rest of your day! ”