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Product & services pricing
3.76/5
Chance of future purchase:
3.72/5
Shipping & packaging:
3.65/5
Customer service:
3.43/5
Return/Replacement policy:
3.40/5

Verified
1/5

2023-06-10

Never free shipping

"Doesn’t mater how much product you buy this company never gives free shipping "


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon issues unfortunately free shipping had not been valid at the time of purchase we apologize for any confusion. If you are signed up for the newsletter we do offer free shipping occasionally there, please be aware of any exemptions, expirations, or minimum requirements, if you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
5/5

2023-06-10

Great place to Shop

"I found just what I needed and at a reasonable price. Will return again when I need medical equipment."


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased with our prices and that you were able to obtain the item you needed here. Thank you for your business and your positive review, we look forward to working with you again!”


Verified
5/5

2023-06-10

Very Quick

"Got hat I needed and it all went smothly."


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”


Verified
4/5

2023-06-10

As promised

"Thank you for offering these supplies my infant grandson needs to survive!"


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”


Verified
5/5

2023-06-09

Ordering was easy and received in 2 days.

"I would use this company again."


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”


Verified
5/5

2023-06-09

"Very Satisfied always on time love the company
"


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you get your orders in a timely manner, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
1/5

2023-06-09

Coupon codes don’t work

"They sent me a code for free shipping and their own code doesn’t work. Pathetic! "


Rep reply posted 2023-06-12
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon issues unfortunately free shipping had not been valid at the time of purchase we apologize for any confusion. Please be aware of any exemptions, expirations, or minimum requirements, if you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
5/5

2023-06-09

A Great First Impression

"This was my first order and it was fast and efficient."


Rep reply posted 2023-06-09
A rep from Vitality Medical, Megan-VM, has responded:

“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”


Verified
2/5

2023-06-09

"This product was on back order forever.
I did sign up for the stock alert reminder, but never did receive it or see it.
I just happened to check in and seen the product all ready to go.
I know some things are out of your control, but just wanted you to know about the situation.
"


Rep reply posted 2023-06-09
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this and bring it to our attention. We will share this with the team to take a look into further future improvements on back-order statuses. ”


Verified
5/5

2023-06-09

Hoyer sling

"Very good selection to choose from."


Rep reply posted 2023-06-09
A rep from Vitality Medical, Megan-VM, has responded:

“We're so happy that you are pleased with the option of items. Thank you for your business and for taking the time to leave a review, have a great day!”


Verified
5/5

2023-06-09

Products as shown and delivered on time

"Not much more I can say except that I would reorder from them and will recommend to others."

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Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-06-09
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”


Verified
5/5

2023-06-08

"Great product .necessary for life"


Rep reply posted 2023-06-08
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”


Verified
5/5

2023-06-08

EXCELLENT SERVICE

"EASY SITE TO USE. PRODUCTS ARRIVE TIMELY."


Rep reply posted 2023-06-08
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that the order got to you so quickly and that you are pleased with the website, thank you for taking the time to leave a review, have an amazing day!”


Verified
5/5

2023-06-08

Great Company!

"Easy shopping, easy to order, great prices!"


Rep reply posted 2023-06-08
A rep from Vitality Medical, Megan-VM, has responded:

“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”


Verified
5/5

2023-06-08

Very fast turn around!

"Vitality has never let me down! Even though standard shipping says it will take several days, I always get my order in 2 to 3 days. Fantastic!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-06-08
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product quickly. We hope you enjoy the rest of your day! ”