"The website is easy to use and find products you need. The order was promptly and appeared on my doorstep about a week later. Good job!"
"The commode did not fit together. It could not be put together. I called and emailed and got no response I want to return it and here again no response."
“We're very sorry that you were disappointed with the product you received. We will take a look into this matter and have someone reach out to provide assistance for you. ”
"Not what was advertised!!"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to assist if you would like we can attempt to set up a return please feel free to call our customer support or you can also reach out via email. If you don't hear back in a timely manner you can follow up at return@vitalitymedical.com and we will make sure this is addressed.”
"I don't know what's happening with your website, but I'm having a lot of trouble with the regular subscriptions. I can't see what they are.
Also, I tried placing this order last night and I couldn't get it to go through"
“We're very sorry that you had an unsatisfactory experience on our website. We will relay these concerns to our team and take a look into this issue, thank you for bringing it to our attention. ”
"I have three requirements; namely a clamp valve for drainage. an extended inlet tube and a sturdy collection bag. these products meet all 3"
“We are so delighted to hear your feedback. Thank you for your business and your positive review, have a wonderful day!”
"Like the product,I tried to pause my subscription but vitality cancelled it so now I have to constantly reorder.
"
“Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that you are happy with the item but apologize for any subscription issues we will take a look into this matter, have a great day. ”
"I absolutely love vitality! Often you pay for 5-10 day shipping and receive it in 3-5 days!!! All the products are of high quality, reputable brands, and the best prices!"
“That is so wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Delivered on time and understood urgency "
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"This is exactly what I need for a while. "
“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”
"Very happy with the selection of products!!!"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I was pleased to see that your site had exactly what I was looking for & unable to find on other sites. Your prices here also surprisingly affordable, which is ALWAYS a good thing. - HOWEVER,- As a new customer, I was not offered or able to find a discount/coupon code to apply to my order. - ALL - retail sites offer these codes,- & in particular, to first time customers. So, needless to say,- I was EXTREMELY disappointed by that. "
“We apologize for any coupon issues, there is a first-time customer coupon offered which would have been sent to the email or number input along with once signing up for a newsletter you will regularly be sent discount codes applicable. Please check the junk and spam folder as they may get caught there. We will take a look into this matter, please watch your email for any updates. Thank you and have a great day. ”
"very quick, easy and found the right one fast"
“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”
"Was easy to search for what I needed and checkout was a breeze. "
“Hi, thanks for the great review. We look forward to seeing you again soon!”
"It took no time to order. It’s the only site I have been able to find the item I needed. "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback. ”
"Everytime I entered my address my purchase would freeze to proceed next step. I had to find creative cut paste ways just to complete my order. I cleared all my cookies and cache. "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We will share this with the rest of the team to have our IT team take a look into it. ”
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”