"Good product selection, fast process and ship. "
"Even after I updated my credit card information. "
“We sincerely apologize for the experience you had but thank you for bringing this to our attention. Our team will look into this.”
"A gift for my daughter. She'll love it "
“That’s wonderful to hear. Thanks so much for leaving us a review. See you soon!”
"Ordered Larry tube, it arrived sooner than expected and I was thrilled! Our home health supplier had trach tubes and supplies but not laryngectomy tube or inner cannula. Delighted to fine a reliable company that offers what we need. Thanks so much!"
“We're so happy to hear you were able to find your items here with us, and that had a positive experience. Thanks for reviewing. We look forward to seeing you again, have an amazing day!”
"Click and it was done it was so easy"
“Hello, we're so happy that you had a positive experience with our website and that everything went so smoothly. Thank you for your business and great review, have a wonderful day!”
"I had to try multiple times - approximately 5 - to order. The website was not working (again) - not the first time.
Also, I keep getting incorrect items. Last time I ordered the Baza cream, I didn't get the cream.
I prefer ordering from Vitality but PLEASE get your website and quality control together. "
“We are very sorry to hear that your experience was less than satisfactory and apologize for any website issues that occurred. We’ll look into this and pass along your feedback for future improvements.”
"Prices went up 30-50% on medical necessities."
“We’re very sorry that that was your experience with us and apologize for the increase, unfortunately, the pricing is determined by our suppliers and if they increase any products we must then do the same. Your feedback has been relayed to our team.”
"I found every product on my list."
“Thank you for the feedback. We are happy to hear you were able to obtain all your items here, we are always looking for ways to increase customer satisfaction if you have any questions or concerns please don't hesitate to reach out to us.”
"Excellent service, high quality products"
“We’re so happy to hear you had a good experience. See you next time have a wonderful day!”
"I received an offer for free shipping with 35.00 purchase. It expired before I sent my order. So when I tried to explain to customer service they gave me a difficult time. However, in a couple of days, I was sent . 99cents shipping. So since they followed through, I have them a 5."
“We appreciate the review. Thanks for taking the time, we apologize for any coupon issues that occurred but we are happy to hear you obtained the other discount. Hope to see you again soon!”
"link worked. looking forward to trying the product."
“We are glad to learn your experience was a positive one, if you have any questions or concerns please don't hesitate to reach out to us. Hope to see you again soon!”
"l did not get the 99 cent shipping charge the email promised"
“We are very sorry we did not meet your expectations and apologize for any confusion, the coupon code does have a minimum requirement of $35 and that is why it had not applied. If you have any questions please feel free to reach out. Hope you’ll give us another chance in the future.”
"They were prompt, accurate and delivered as promised."
“Hi, we're so happy to hear that you had a positive experience with your order. Thank you for your feedback, we hope to see you again soon!”
"Had what I needed. Have order a lot of products from them."
“Thanks for the great review. We will share this with the team, have an amazing day!”
"Easy to order, great to work with, quick shipping, all of which make things easier on me. "
“Hello, we appreciate your positive feedback about your experience and are joyed to hear it's been pleasant. We take pride in serving our customers and hope to see you again soon!”
A rep from Vitality Medical, Megan-VM, has responded:
“We appreciate the positive feedback, it means a lot and that's wonderful to hear. Have a great day!”