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Product & services pricing
3.72/5
Chance of future purchase:
3.67/5
Shipping & packaging:
3.61/5
Customer service:
3.38/5
Return/Replacement policy:
3.32/5

Verified
5/5

2022-10-04

Easy to order

"Website Easy to use to place order"


Rep reply posted 2022-10-07
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Rajaji, we're so happy that you had a positive experience with our website. Thank you for your business and for taking the time to leave a review, have a great day!”


Verified
5/5

2022-10-04

Great produ

"Easy to order and great details on the product. "


Rep reply posted 2022-10-07
A rep from Vitality Medical, Megan-VM, has responded:

“Hi, we're so happy that you had a positive experience with our website. Thank you for your business and have a wonderful day!”


Verified
4/5

2022-10-04

first order

"you had what I needed. will give better review after product received. "


Rep reply posted 2022-10-07
A rep from Vitality Medical, Megan-VM, has responded:

“Thanks for taking time out of your day to review us. Hope to see you again soon!”


Verified
5/5

2022-10-03

Great people and products

"I have purchased items previously and worked so well."


Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“That’s wonderful to hear. Thanks so much for leaving us a review. Have a wonderful day!”


Verified
4/5

2022-10-03

had some problem with changing items in original order -- need better instructions when checking out to confirm / change order

"see above -- plus trouble getting this survey to load"


Rep reply posted 2022-10-07
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review, thanks for taking the time to share your concerns, we will share this with the team for further improvements. ”


Verified
5/5

2022-10-03

EXCELLENT AS USUAL

"Great selection of supplies and excellent shipping. Returning customer!"


Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review, thanks for taking the time to share. We look forward to serving you again, have a wonderful day!”


Verified
5/5

2022-10-03

Finally found it!!!

"Have been searching for this particular product since I was hospitalized.
Finally found it and your website is so easy to navigate. Thank you, thank you, and thank you.
"


Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the kind words, were so happy to hear you were able to find your items here. We look forward to seeing you again soon have a wonderful day!”


Verified
5/5

2022-10-03

Undersized

"Bought the Deluxe version - should have tube options. Found out it was too small so then have to spend an additional $73 for larger tube. Feels like a rip off with no options. Plus not happy that I can't try it out and with wife having surgery in a week it will now be a long time before 1st opportunity to try and get our romantic **** life back on track after 43 years together. So disappointing but but hopeful this works. "


Rep reply posted 2022-10-07
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave a review, even if your experience wasn’t great. We’re sorry to hear we did not meet your expectations. We will use this as a learning experience on how we can improve.”


Verified
1/5

2022-10-03

where's the spot to put the promo code?

"I only see place order but no where to put DROP5 or any promo code.
Please extend the discount for 5% 0ver $50
"


Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“Hi, we are very sorry to hear that your experience was less than satisfactory, and apologize for any coupon issues. The coupon drop5 is for $5 off, we are looking into this issue, please watch your email for any updates, we hope you have a wonderful day.”


Verified
5/5

2022-10-03

Prompt, forthcoming.

"Most items shipped and received promptly. Continuing updates via text on backorder items. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“We appreciate the review. Thanks for taking the time. We apologize for any stock issues that occurred, if you ever need any assistance please feel free to reach out to us, hope to see you again in the near future!”


Verified
5/5

2022-10-03

Great Value

"The price was very good, the turnaround time was great and the follow-up was prompt making sure that I got what I needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to serving you again soon!”


Verified
4/5

2022-10-03

Bob 21

"Checkout was fast and convenient. "


Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
4/5

2022-10-03

Ea

"Simple and rapid response , easy to find product. "


Rep reply posted 2022-10-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you so much for the review, we're happy to hear everything went smoothly for you. Hope to see you again soon, have a wonderful day!”


Verified
5/5

2022-10-03

Easy use of web site

"Vitility Medical's web site was easy to navigate, order products and pay for order. I have been looking for a specific tape to use with sensitive skin and easy to tear off 2" sections at a time. As the nurse at a small Developmental Disabilities Day Hab Program. I always seem to run into issues finding medical supplies where I can buy 1 or 2 products and not 1 or 2 cases of a product. I had no issue here!! A very pleasant experience. "


Verified
5/5

2022-10-02

"Very easy to buy.and good price . thanks "


Rep reply posted 2022-10-05
A rep from Vitality Medical, Megan-VM, has responded:

“Hello ShyShark-78215, we are happy to hear that you had a good experience and are pleased with our prices. Thank you for taking the time to leave us a review, have a wonderful day!”