"I was very pleased with vivedecor.com First the fact that they had the best price online and second because their customer service was great. I ordered a Dimplex BLF74 which is a built in electric fireplace which is 74" wide. I had to contact them regarding the dimensions and so my husband and I could cut and measure the hole properly. Vivedecor was able to provide me with the exact cut sheet which showed us exactly how we needed to cut the hole in the wall.

We decided to proceed and place our order. Everyone else online was on back order meaning they could not even get the BLF50 for a few months. Vivedecor physically had the product in stock and my order shipped out in less than 48 hours. As soon as they shipped my order out, I received an email notification with tracking and an email notification thanking me for my order. I was very happy with my experience at vivedecor.com I have already been back to look at other products that they sell online. I have noticed that vivedecor seems to have the best price on every item. I am a price shopper and i love to find the best price.

Thanks Vive.

I can't wait to place another order. "

"I would not use them again.

I ordered a Soleus Air DP2-70-03 dehumidifier from their web site. It was shown in-stock but took 10 days to arrive and they sent the wrong model anyway.

I called about the issues. They claimed the other model just looks different with a different housing design and color but the insides are the same so they want me to keep it.

Actually it's a different model with lower power efficiency, it's the wrong color, and it has lower gallons per day output.

I called to have them send the correct model but they said they don't have it even though it still says "in-stock" on their web site.

They wanted me to keep the wrong model but I arranged a return. Then they mentioned there's a 25% restocking fee and I have to pay return shipping as well as charges for the initial shipping since it was free initially.

The fine print
"If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a 25% restocking fee will be applicable to items being returned".

I told them I won't pay extra fee's when they sent the wrong product and they agreed to drop the fee's.

I mailed it back Feb 10th (2012) and it was signed for by "TTAN" at their facility on Feb 17th.
I waited a month since sending it out but still had no refund.
I called March 10th to check on the refund and was told a refund would be processed this week.

I called again March 16th and was told it would be processed "next week".

On my 5th call I was told to "keep waiting since they only process refunds on Mondays ...and sometimes Wed"
"So please wait another 3 -5 business days".

By March 27th there was still no refund so I called again (45 days after returning the product).

They said they have the right model in stock now and they plan to send that instead of a refund.
NO THANKS I told them. Refund my money, PLEASE.

The refund finally came on March 28th, 59 days after my original order.
"

"ViveDecor advertised one item, sent me a different one. I filed complaint with BBB and filed disputed charge with my cc company. After several emails, I finally got a prepaid return ship label from them, confirmed return, they said they were processing credit--and today my cc company called to say Vive says unit not returned! I've been going round with them since Dec 6, 2013. Their 100% Cust. Satisfaction Guarantee is pure crap. I'm still fighting the charge."

"ViveDecor took over 3 weeks to send my purchased item and they sent a broken item. The manager Chris Harris was rude, spoke over me, refused to take ownership of the broken item. Blamed UPS told me I had to take it up with the shipping company and refused to send the return shipping details and said I had to pay them for shipping because they sent a broken item. The WORST company every. DO not order anything from this company. They have no idea what they are doing. They are rude, uneducated and unprofessional. Their only concern is taking your money."

"I placed on order on 11/8/13. Have not received the order and I can not get ahold of anyone but they already charged my credit card. i live near Cleveland and the company's address is Cleveland so it should not take this long. Makes me wonder if this company is fraudulent?

"

"Excellent customer service! Great prices and free shipping, too. Will definitely do business with ViveDecor in the future, and recommend ViveDecor to my family, friends and business associates."

"Low Price, and a great buy. vivedecor had the cheapest price out of everyone else and I had a great experience with their customer service. The shipped my order out promptly and I received updates regularly. I am please with my purchase from vivedecor.com "

"The Reason I decided to go with ViveDecor over all the other online resellers was strictly the price. I am a price shopper, especially this day and age to me it's all about price. I was hoping everything would go smooth so I went ahead and purchased my my Dimplex electric fireplace from ViveDecor. I was actually very impressed with this company. Not only did they have the lowest price but their customer service was better than any of the other online stores I have dealt with in the past. I was amazed at how quickly it shipped out and I was amazed at the email updates which kept me informed all the way through from when I ordered the fireplace until it shipped and again thanked me for my business. I also phoned in because I needed a replacement part, due to a chip caused during shipping. Vivedecor next day aired me the part free of charge. These guys are great and I will tell everyone I know how wonderful my experience was. "

"This was one of the best furniture ordering experiences we've ever had, this was easy, simple & all my questions along the way were answered timely & accurately.
The buffet showed up in perfect condition & we're very happy with it. The price was better than anywhere else on line & I was hesitant to order thinking there must be a reason why & was for once pleasantly surprised and happy we chose to work with Chris & ViveDecor."

"placed an order on Sunday and now it is Friday. No additional information what so ever since the date of purchase. Called their customer service number and went unanswered. A full five business days and NOTHING. AVOID. "

"Purchased an electric insert from Vividecor received an order confirmation with the units listed that I ordered. Then received different inits. What I received were lower priced option less units. Response to emails has been sketchy and now not at all. The voice mail box is full so now I am going to start legal action against the company. Bait and switch is illegal and accross state lines raises the level.

Stay away from this outfit!"

"Vivedecor had the best price on the 39" classic flame firebox. The model we ordered is a 39EB500GRS I ordered from vivedecor not only because they offered me the lowest price but also because they were very helpful in explaining the product information as well as answering my questions regarding all the detailed information on the different models classic flame offers. I am super happy I went with classic flame over dimplex and My wife was very happy I went with vivedecor over the competition. Buy from Vive and you won't be surprised. This outfit is very professional. Low prices and free shipping. "

"Many sellers had the item I was looking for. Vivedecor had the best price. I received great service and it was easy to communicate with them by email or phone...they always responded. I have my new kitchen island and my wife and I are very happy.. I would definitely recommend vivedecor again"

"Very pleased! My experience working with Vivedecor was the best! I rated this company on everything from pricing, to customer service, to speed and punctuation. I rate this company 5 stars no questions asked. They offered the lowest price on the internet and their customer service representative was very helpful and my product arrived in just 3 days. I was amazed with the service and speed with vivedecor and plan on purchasing again in the future. "

"Not happy with this company - they processed my credit card 2 weeks ago and I have not received the product/purchase. This is over a 10 day ground delivery and I question the reputation of this company - I ordered the product in May of 2013 - they finally got it back in stock and still - I do not have my purchase."