"Awesome experience with great customer service "
"Agent Chris was most helpful and courteous and very personal
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"He was such a big help I’m so happy we got put with him!!! He made the experience so much better."
"I recently purchased Atlanta Braves Postseason tickets through Vivid Seats and never received them. When I called the day of the event, they sent me a link to the tickets, but still nothing was received in my account. They refused to honor their Guarantee by either providing a refund or a credit, stating that they are NOT responsible for the fact that I did not receive the tickets since they DELIVERED them in time for the game. They said it MLB's responsibility!! MLB said it's the reseller's fault. What a mess!!!"
"Talked with Julian and he helped get what i needed"
"Brady was great! Thank you."
"She went above and beyond to help me pick out my seats for the Celine Dion concert !!!!"
"I have had the same issues that multiple others have been having regarding not receiving tickets. I ordered two sets of tickets for the Eagles vs Falcons game on September 15, 2019. The first set came through just fine with a an email providing a link from Ticketmaster that I had to download the tickets through an electronic transfer. I received an email that my second set of tickets were delivered and to follow the link provided to download the tickets, which did not work. I called Vivid Seats and the person walked me through how to do it, I tried following his instructions but it did not work, the guy kept walking me through it and eventually hung up on me. I spent over 6 hours with Vivid Seats customer service on the phone, through chat, and email to try and get refunded for the tickets I never received. The last call I had, the El, from customer service, walked me through searching for the email in my email box from the Atlanta Falcons ticket office or Ticketmaster, which, naturally I was unable to find but they were not interested in that fact. I called the Atlanta Falcons ticket office and they confirmed that I never received the tickets because they were not in my account. Every person I talked to at Vivid stated that the seller confirmed the delivery of the tickets via the email on file. However, there are two parties to a transaction, a seller and a buyer. The company was not interested in me the buyer, stating that I never received the tickets, they were only interested in protecting the seller, which I do not agree with, they should be interested in protecting both seller and buyer. They gave me a credit for the fees that Vivid charged but it was only 15% of the amount that I actually paid for the tickets. I will use the credit they provided and that will most likely be the last time I use the site to purchase tickets and I think it is getting to the point where this company needs to be held accountable for their actions and poor business practices."
"Very Helpful!!..........................................
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"Nick was super helpful. The conversation started with an online chat then he was able to call to contact me with my further questions. Nick was super professional and polite! Would definitely use again to order! Thanks nick!"
"Nick at Vivid Seats was awesome with helping me purchase tickets/parking for the Dallas Cowboy game on Thanksgiving 2019. I will definitely reach out to him for my next ticket purchase."
"He helped me so much in getting my tickets when the App failed me. Very much appreciated"
"I spoke with Jonathan in customer services and he was amazing! He helped me out immediately and got everything squared away very quickly and explained everything to me so I knew exactly what was going on. He also honored a discount I had received in an email and applied that to my order as well. "
"Chris was awesome, and super helpful in my process of getting tickets. I'm left so happy and satisfied, and excited for my event! bless up"
"Natalia was very helpful helping us get tickets!"